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how to handle open files

manatee
Level 6

NBU 7.5.0.5, linux master/media server

Windows Server 2008 R2 client

from time to time i always get this errors and the only solution given to me was to restart the server so that the VSSwriters will get "reset". btw, the backup policy is for a BMR and i did tell the dba to shutdown SQL Server services.

is rebooting the only solution?

 

11/24/2014 15:10:54 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\ProgramData\Sophos\Sophos Anti-Virus\Config\interchk.chk (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:21:54 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\System Volume Information\Syscache.hve (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:21:54 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:21:54 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG2 (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:29:35 - Info bpbkar (pid=3860) 90000 entries sent to bpdbm
11/24/2014 15:44:50 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:44:50 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG2 (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:44:51 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:44:51 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:44:54 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:44:54 - Warning bpbrm (pid=22773) from client test-obiee: WRN - can't open file: C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG2 (WIN32 32: The process cannot access the file because it is being used by another process. )
11/24/2014 15:44:54 - Info bpbrm (pid=22773) from client test-obiee: TRV - last message being suppressed after 10 occurrences

1 ACCEPTED SOLUTION

Accepted Solutions

manatee
Level 6

found the source of the problem: BMC software

the BMC agent was installed using forward slashes instead of backslashes. although somewhat that software got installed and is running, NBU is having a hard time to follow forward slashes.

View solution in original post

4 REPLIES 4

RonCaplinger
Level 6

There appears to be an EEB to fix this in your version of NBU, see this thread:

https://www-secure.symantec.com/connect/forums/netbackup-75-cant-open-ntuserdatlog1-and-usrclassdat

INT_RND
Level 6
Employee Accredited

There are some files that Windows does not handle gracefully. VSS does have limitations. The details of which would have to be taken up with MicroSoft. 

If the system is a VM then you can take a snapshot of the whole system at once.

It is recommended to exlcude anti-virus software from backup.

CRZ
Level 6
Employee Accredited Certified

Rather than grab an EEB, I'd suggest upgrading to 7.5.0.7 (or even 7.6.0.4)

manatee
Level 6

found the source of the problem: BMC software

the BMC agent was installed using forward slashes instead of backslashes. although somewhat that software got installed and is running, NBU is having a hard time to follow forward slashes.