10-08-2015 10:55 AM
Trying to get upgrade software, https://www.veritas.com/support/en_US/article.TECH224245 article tells me to go to https://licensing.symantec.com
When I go there, I see my NetBackup licenses, when I try to upgrade and get new key to get software, I see this:
The serial number you have entered is for a Veritas product. Please go to the Veritas™ Licensing Portal at www.MyVeritas.com to manage this entitlement.
So, I copy and paste http://www.myveritas.com/ and get this:
The requested URL "/", is invalid.
Reference #9.e091160.1444326550.2d66a5ae
Sigh
So, I went to "The Google" and found this link - "https://my.veritas.com/webapp/faces/login"
Success!
10-08-2015 11:21 AM
So, then I went to the software download and got to the download page, easily!
But, when I wanted to download multiple files, it said Chrome was bad.
SO, I logged in with IE - and it won't let me in!
Plus the stupid registration page REQUIRES you to answer whether you are NUCLEAR, BIOLOGICAL or Whateever, AND EVERY TIME the page refreshes, it removes your answers, so when it does not like your serial number, etc. it clears your answers.... ARGH
Close IE window.
Back to downloading one file at a time, but at least it is working.
10-08-2015 11:14 PM
10-09-2015 01:11 AM
I do not use the the java based download manager. Can't get it to work.
I am downloading the files one by one, using the "classic" download list.
10-09-2015 09:04 AM
Exciting times, for sure. :\
10-09-2015 09:33 AM
The missing technote issues are currently being looked at, as for issues my.veritas, please log these with customer services.
10-12-2015 03:07 PM
...or very, very busy.
10-23-2015 12:15 PM
the issue persist and its been 2 weeks since this was reported... Whats happening :(
10-26-2015 04:07 AM
10-26-2015 07:52 AM
For some reason, I no longer "own" this thread, so I cannot mark it completed, or solution.
It seems to be mostly resolved.
10-26-2015 08:45 AM
I have changed the thread from "Just sharing information" to "I need to solution".
You should be able to select a solution now.
If you want me to set the thread to read only, let me know.
10-26-2015 09:15 AM
my.veritas.com seems to work but nor myveritas.com
10-26-2015 09:45 AM
10-26-2015 12:58 PM
Go ahead and set it back to Just sharing, and lock it as read only, since there really is no solution, I just wanted to let others know so they would not be thinking it was only them having this issue.
Seems like it is mostly all set now.