hyper-v restore for full VM

[Pinku]

Hi All,

My master server is solaris10 and at 6.5.6

Hyper v server is windows 2008 r2 client 6.5.4

My hyper-v restore of full virtual machine is failing with error 24/5, I have taken successful backup but while restoring itis failing, restore job logs are:

Restore started 03/01/2012 17:34:01
 
17:34:06 (49783.001) Restoring from image created Thu Mar 01 15:53:44 2012
17:34:16 INF - Beginning read-blockmap on server prodback21 of client WIN-PQDD7SDEMMD, reading file /PB21-D2D01/WIN-PQDD7SDEMMD_1330597424_C1_F1.
17:34:26 (49783.001) INF - Beginning restore from server prodback21 to client testbackup.
17:34:27 (49783.001) FTL - Initial Hyper-V snapshot processing failed
17:34:28 (49783.001) Status of restore from image created Thu Mar 01 15:53:44 2012 = the restore failed to recover the requested files
 
17:34:28 (49783.001) The following files/folders were not restored:
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/Virtual Machines/23B9D6B3-D974-49C7-BCD9-884A8C4204F0.xml
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/Virtual Machines/23B9D6B3-D974-49C7-BCD9-884A8C4204F0/23B9D6B3-D974-49C7-BCD9-884A8C4204F0.bin
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/Virtual Machines/23B9D6B3-D974-49C7-BCD9-884A8C4204F0/23B9D6B3-D974-49C7-BCD9-884A8C4204F0.vsv
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/VM1_2707CB5B-2D09-475A-B1E7-098B48801F58.avhd
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/VM1.vhd
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/Snapshots/3B5576E5-9106-4C15-A2C5-991ACA1F2EEE.xml
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/Snapshots/3B5576E5-9106-4C15-A2C5-991ACA1F2EEE/3B5576E5-9106-4C15-A2C5-991ACA1F2EEE.bin
17:34:28 (49783.001) UTF - /D/Hyper-V/VM1/VM1/Snapshots/3B5576E5-9106-4C15-A2C5-991ACA1F2EEE/3B5576E5-9106-4C15-A2C5-991ACA1F2EEE.vsv
 
17:34:29 (49783.xxx) INF - Status = the restore failed to recover the requested files.

Checked one symantec note as well but it was again failing with same issue.

http://www.symantec.com/business/support/index?page=content&id=TECH75986

[pikachu]

failed right away... check the bpvmutil log file.

[gilbert08]

Are you restoring to different hyper v server or on its original location?

[Pinku]

I am restoring it to same server and same path.....

[Pinku]

13:37:19.112 [3236.3576] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 0 0 _NONE_
13:37:19.112 [3236.3576] <2> cmd = 0 esxmount = 0: bpVMutil
13:37:19.112 [3236.3576] <2> findVCBRegistry: RegOpenKey failed with 2

13:37:19.112 [3236.3576] <2> findVCBRegistry: RegOpenKey failed with 2

13:37:19.112 [3236.3576] <2> Unable to find VCB directory, exiting: bpVMutil
13:37:19.923 [1364.3272] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 0 4 _NONE_
13:37:19.923 [1364.3272] <2> cmd = 0 esxmount = 4: bpVMutil
13:37:19.923 [1364.3272] <2> Hyper-V GET Names requested: bpVMutil
13:37:19.923 [1364.3272] <2> checkUseDisplayName: RegOpenKey failed with 2
13:37:19.923 [1364.3272] <2> get_id_lock: wait lock timeout value: 15 minutes
13:37:19.923 [1364.3272] <2> fis_lock: WRITE LOCK VMcache_lock fd = 204
13:37:19.923 [1364.3272] <2> get_VM_names: get_id_lock returned 0
13:37:19.923 [1364.3272] <2> read_cache:  read cache file = C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vcbnames_hyperv_Any
13:37:19.923 [1364.3272] <2> fis_unlock: UNLOCK fd = 204
13:37:19.923 [1364.3272] <2> fis_unlock: removing C:\Program Files\Veritas\NetBackup\VMcache_lock
13:37:19.923 [1364.3272] <2> get_VM_names: release_id_lock returned 0
13:37:19.923 [1364.3272] <2> Cache for hyperv complete: bpVMutil
13:37:19.923 [1364.3272] <2> cache file for hyperv older than 8 hours, scheduling update: bpVMutil
13:37:19.923 [1364.3272] <2> bpVMutil main: skipping server hyperv VM WIN-PQDD7SDEMMD uuid 23B9D6B3-D974-49C7-BCD9-884A8C4204F0, no IP address NONE
13:37:19.923 [1364.3272] <2> Ending cached = 1, sched 1: bpVMutil
13:37:19.923 [1364.3272] <2> executeCmd: Executing cmd: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 0 12 _NONE_
13:37:19.970 [140.3068] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpVMutil.exe 0 12 _NONE_
13:37:19.970 [140.3068] <2> cmd = 0 esxmount = 12: bpVMutil
13:37:19.970 [140.3068] <2> Hyper-V GET Names requested: bpVMutil
13:37:19.970 [140.3068] <2> checkUseDisplayName: RegOpenKey failed with 2
13:37:19.970 [140.3068] <2> Cache initialization requested: bpVMutil
13:37:19.970 [140.3068] <2> get_id_lock: wait lock timeout value: 15 minutes
13:37:19.970 [140.3068] <2> fis_lock: WRITE LOCK VMcache_lock fd = 216
13:37:19.970 [140.3068] <2> get_VM_names: get_id_lock returned 0
13:37:19.970 [140.3068] <2> read_cache:  read cache file = C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vcbnames_hyperv_Any
13:37:19.970 [140.3068] <2> get_VM_names: calling  get_hyperv_vm_info
13:37:20.017 [140.3068] <2> bpVMutil: get_hyperv_vm_info: ListHyperVVMs, returns 0
13:37:20.017 [140.3068] <2> bpVMutil: get_hyperv_vm_info: processing TESTBACKUP
13:37:20.032 [140.3068] <2> bpVMutil: replace TESTBACKUP with Testbackup
13:37:20.032 [140.3068] <2> bpVMutil: VM 0

[Mark_Solutions]

OK - I have seen something similar before - case sensitve causing issues:

replace TESTBACKUP with Testbackup

Try and correct whatever you have done to enter this in different formats and try again

[Pinku]

Hi Mark,

There is no such entry made anywhere in the environment.

Also, I checked everywhere, and could ot find this entry. I have also case logged with symantec. They are also working on it. But have not recieved the solution yet.