image cleanup is failing with error 83

[rupadeviy]

image cleanup is failing with below error, becoz of this our duplications are failing with 191.

please let us know how to resolve this issue.

08/30/2017 23:02:05 - Info nbdelete (pid=4540) deleting expired images. Media Server: nbmsrp03l Media: @aaaa6
08/30/2017 23:02:05 - requesting resource @aaaa6
08/30/2017 23:02:05 - granted resource  MediaID=@aaaa6;DiskVolume=LDV_FS_STORE1;DiskPool=CATALYST_FULL_FS_LDV;Path=LDV_FS_STORE1;StorageServer=COFC-2M2601294701;MediaServer=racdbte1ldv
08/30/2017 23:02:06 - Info bpdm (pid=23283) started
08/30/2017 23:02:06 - started process bpdm (pid=23283)
08/30/2017 23:02:09 - Critical bpdm (pid=23283) sts_get_lsu_prop_byname on LSU LDV_FS_STORE1 failed: 2060037 access not allowed
08/30/2017 23:02:09 - Critical bpdm (pid=23283) Invalid storage device: LDV_FS_STORE1 access not allowed
08/30/2017 23:02:09 - Critical bpdm (pid=23283) failure to open disk at path LDV_FS_STORE1: plug-in reports error 2060037 access not allowed
08/30/2017 23:02:09 - Error bpdm (pid=23283) volume LDV_FS_STORE1 does not exist or is not available.
media open error  (83)

[quebek]

Hey

It looks like your NBU domain cannot get into storage server... What is that storage server, can you share?

Can you verify if user and password configured on NBU end matches the strage server configuration?

[rupadeviy]

Storage server is hp storeonce, below are the details

Disk Pool Name      : CATALYST_FULL_FS_LDV
Disk Type           : hp-StoreOnceCatalyst
Disk Volume Name    : LDV_FS_STORE1
Disk Media ID       : @aaaa6
Total Capacity (GB) : 95496.27
Free Space (GB)     : 82860.76
Use%                : 13
Status              : UP
Flag                : ReadOnWrite
Flag                : AdminUp
Flag                : InternalUp
Num Read Mounts     : 0
Num Write Mounts    : 1
Cur Read Streams    : 0
Cur Write Streams   : 0
Num Repl Sources    : 0
Num Repl Targets    : 0

Disk Pool Name      : CATALYST_FULL_INCFS_LDV
Disk Type           : hp-StoreOnceCatalyst
Disk Volume Name    : LDV_IC_STORE1
Disk Media ID       : @aaaa8
Total Capacity (GB) : 95496.27
Free Space (GB)     : 93407.90
Use%                : 2
Status              : UP
Flag                : ReadOnWrite
Flag                : AdminUp
Flag                : InternalUp
Num Read Mounts     : 0
Num Write Mounts    : 1
Cur Read Streams    : 1
Cur Write Streams   : 0
Num Repl Sources    : 0
Num Repl Targets    : 0

pleaseletus know what needs to be checked

[Marianne]

"LDV_FS_STORE1 failed: 2060037 access not allowed"

This is a StoreOnce error. You need to check with your HP support.

Maybe the Appliance is running some sort of maintenance which puts it into read-only mode.

But that is a wild guess on my side.
You really need to check with HP.

[Nicolai]

08/30/2017 23:02:09 - Critical bpdm (pid=23283) sts_get_lsu_prop_byname on LSU LDV_FS_STORE1 failed: 2060037 access not allowed

Please go to :

GUI -> Media and device management ->Credentials -> Storage Server -> select StoreOnce

Ensure the required media servers are check marked.

[rupadeviy]

Hi Nicolai,

all required media servers are selected

[rupadeviy]

HI Marianne,

we will check with Hp Support,Thanks for your reply :)

[Nicolai]

Do you use access permission on the StoreOnce ?

Got to GUI -> StoreOnce -> StoreOnce Catalyst > Settings 

Is Client Access Permission checkmarked ?

If yes, go to "Stores" -> select catalyst store and then the "Permission" tab. Add the neede permissions.