licensed use has been exceeded (159)

[vamsivaddi]

HI All,

Suddenly 18months after installation i can see the below message.

11/24/2012 01:20:00 - Error bpbrm (pid=885) The licensed features for this system do not permit the use of a remote master server (ajva5000); make sure that the license key is entered properly.

11/24/2012 01:20:00 - Info bpbkar (pid=0) done. status: 159: licensed use has been exceeded

11/24/2012 01:20:00 - end writing

licensed use has been exceeded  (159)

I have SAN Media Server Configuration with MASter/Media on single host connected to a SAS Connected tape Drive.

NBU Master/Media  Server is 7.1 Solaris 10.

[RamNagalla]

hi ,

you need to check your licenses..below commad will help you to find the info

/usr/openv/netbackup/bin/admincmd/get_license_key 

check if you have netbackup LIcenses, or netbackup enterprise servers license.

did you made any chaged, addintion of new media servers recently?

[vamsivaddi]

no We are not having NetBackup Enterprise server licenses.

We are having NBU Server licenses

[vamsivaddi]

SYMC NETBACKUP SERVER AND 5 STD

CLIENT STARTER PACK 7.1 UNX TIER 2 MULTI

PROD BNDL STD LIC EXPRESS BAND S

[Marianne]

Has anyone made changes to Storage Unit config? For SAN Media server 'On demand only' must be selected in STU properties. Also verify in policy that SAN media server is only backing up itself and no network clients.

[RamNagalla]

use nbdeployutil to get the detail analyzes master server information regarding clients and capacity, , and match them with your existing licenses.

nbdeployutil --gather

nbdeployutil --report

http://www.symantec.com/business/support/index?page=content&id=HOWTO72905

[Marianne]

I think I wasn't reading properly. Got stuck on SAN media server which is ONLY supported with Enterprise License. SAN Media server is a client with media server installed using Enterprise Client license and can only backup itself. Seems you have standalone master/media server, right? Please check for expired demo or NFR license key.

[vamsivaddi]

HI Marianne,

We have Standalone Master and Media Server which is backing up itself and few other clients.

But today it is giving License use has been exceded 159 error.

We are not using NFR licenses, using the original licenses since more than 18 Months.

[Marianne]

Verify installed license keys as follows:

 bpminlicense -list_keys -verbose

Please post output - just change your actual keys to something like XXXX-XXXX-XXXX.

[vamsivaddi]

Licenses Removed

root@M5000 /opt/openv/netbackup/bin/admincmd >./bpminlicense -verbose

  file version    = 0x05000000

  time added      = 0x4e156519 Thu Jul 07 10:49:45 2011

  hostname        = ajva5000

  product ID      = 6 NetBackup

  serial number   = 734023

  key version     = 0x05000000

  count           = 1

  server platform = 0 Any platform

  client platform = 0 Any platform

  server tier     = 5 NetBackup Server

  client tier     = 0 No tier

  license type    = 1 Permanent

  Site ID         = 2006 Unknown site: 2006

  Feature ID      = 30 Shared Storage Option +

  file version    = 0x05000000

  time added      = 0x4e1564d2 Thu Jul 07 10:48:34 2011

  hostname        = ajva5000

  product ID      = 6 NetBackup

  serial number   = 734022

  key version     = 0x05000000

  count           = 0

  server platform = 0 Any platform

  client platform = 0 Any platform

  server tier     = 5 NetBackup Server

  client tier     = 0 No tier

  license type    = 1 Permanent

  Site ID         = 2006 Unknown site: 2006

  Feature ID      = 83 PureDisk MS Exchange Agent +

  Feature ID      = 81 Enterprise Vault Agent +

  Feature ID      = 80 PureDisk MS SQL Server Agent +

  Feature ID      = 61 MS SharePoint Agent +

  Feature ID      = 38 Sybase extension +

  Feature ID      = 37 Informix extension +

  Feature ID      = 36 Oracle extension +

  Feature ID      = 35 Lotus Notes extension +

  Feature ID      = 34 DB2 extension +

  Feature ID      = 33 MS SQL Server extension +

  Feature ID      = 32 MS Exchange extension +

  Feature ID      = 22 Additional clients +

  file version    = 0x05000000

  time added      = 0x4e15648a Thu Jul 07 10:47:22 2011

  hostname        = ajva5000

  product ID      = 6 NetBackup

  serial number   = 734021

  key version     = 0x05000000

  count           = 0

  server platform = 0 Any platform

  client platform = 0 Any platform

  server tier     = 5 NetBackup Server

  client tier     = 0 No tier

  license type    = 1 Permanent

  Site ID         = 2006 Unknown site: 2006

  Feature ID      = 83 PureDisk MS Exchange Agent +

  Feature ID      = 81 Enterprise Vault Agent +

  Feature ID      = 80 PureDisk MS SQL Server Agent +

  Feature ID      = 61 MS SharePoint Agent +

  Feature ID      = 38 Sybase extension +

  Feature ID      = 37 Informix extension +

  Feature ID      = 36 Oracle extension +

  Feature ID      = 35 Lotus Notes extension +

  Feature ID      = 34 DB2 extension +

  Feature ID      = 33 MS SQL Server extension +

  Feature ID      = 32 MS Exchange extension +

  Feature ID      = 22 Additional clients +

  file version    = 0x05000000

  time added      = 0x4e156369 Thu Jul 07 10:42:33 2011

  hostname        = ajva5000

  product ID      = 6 NetBackup

  serial number   = 734020

  key version     = 0x05000000

  count           = 0

  server platform = 0 Any platform

  client platform = 0 Any platform

  server tier     = 5 NetBackup Server

  client tier     = 0 No tier

  license type    = 1 Permanent

  Site ID         = 2006 Unknown site: 2006

  Feature ID      = 83 PureDisk MS Exchange Agent +

  Feature ID      = 81 Enterprise Vault Agent +

  Feature ID      = 80 PureDisk MS SQL Server Agent +

  Feature ID      = 61 MS SharePoint Agent +

  Feature ID      = 38 Sybase extension +

  Feature ID      = 37 Informix extension +

  Feature ID      = 36 Oracle extension +

  Feature ID      = 35 Lotus Notes extension +

  Feature ID      = 34 DB2 extension +

  Feature ID      = 33 MS SQL Server extension +

  Feature ID      = 32 MS Exchange extension +

  Feature ID      = 22 Additional clients +

  file version    = 0x05000000

  time added      = 0x4e1562f0 Thu Jul 07 10:40:32 2011

  hostname        = ajva5000

  product ID      = 6 NetBackup

  serial number   = 734024

  key version     = 0x05000000

  count           = 5

  server platform = 1 Any UNIX platform

  client platform = 0 Any platform

  server tier     = 5 NetBackup Server

  client tier     = 0 No tier

  license type    = 1 Permanent

  Site ID         = 2006 Unknown site: 2006

  Feature ID      = 81 Enterprise Vault Agent +

  Feature ID      = 75 Bare Metal Restore +

  Feature ID      = 74 Encryption +

  Feature ID      = 73 Open File Backup +

  Feature ID      = 71 Remote Client Support +

  Feature ID      = 70 Robotic Library Sharing Support +

  Feature ID      = 68 Microsoft RSM Robotic Libraries +

  Feature ID      = 58 Inline Tape Copy +

  Feature ID      = 49 Library Based Tape Drives +

  Feature ID      = 46 DataStore +

  Feature ID      = 43 Encryption (Legacy DES 56-bit) +

  Feature ID      = 42 Encryption (Legacy DES 40-bit) +

  Feature ID      = 22 Additional clients +

  Feature ID      = 20 Base NetBackup +

[Marianne]

Something in your environment has changed. 

NBU does not decide to stop working when all is fine - permanent license keys (as per output above) and only one Server name used throughout the environment with Server license.

Have a look at the error:

The licensed features for this system do not permit the use of a remote master server (ajva5000)

Where does ajva5000 fit in the picture? 
Are all policies failing with this error?

Please post output of:

nbemmcmd -listhosts -verbose

bpstulist -L