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NIKHIL234656595
Level 6

What/where  logs to see when:

  1. My drives are down
  2. My robot/library is down
  3. my master server is down
  4. my disk pool is down
  5. media is freeze/suspended

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Level 6
Partner    VIP    Accredited Certified

Have you opened any of the TNs that I have posted above?

Have you opened TN: http://www.symantec.com/docs/TECH169477 


Troubleshooting Robot or Drive Issues in NetBackup

The TN's are meant to help you understand which OS and which NBU logs to have a look at....

View solution in original post

7 REPLIES 7

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

1. syslog / event log

2. syslog / event log

3. various logs. determine wich process goes down and look into relevant logs. if OS goes down, ask OS/HW admins and vendors

4. depends on root cause. for first, bpdm, OST vendor specific logs

5. netbackup log(bperror) and syslog / event log

Marianne
Level 6
Partner    VIP    Accredited Certified

Seems like another 'lets suppose' question..........

Have you tried to read through  'Using logs' (chapter 3) in the Troubleshooting Guide as we have suggested many times before?

There are also many TNs out there that we regularly share on this forum (please take time to read through other posts on this forum - we all learn something new every day while doing this), e.g.
http://www.symantec.com/docs/TECH169477 
OLD but still valid TN for legacy logs as well as system logs: http://www.symantec.com/docs/TECH18012 
Another OLD TN (still valid for legacy logs): http://www.symantec.com/docs/TECH31097 
Unified logs: http://www.symantec.com/docs/TECH43251

etc... etc... Google will help you find more...
(Hint: start Google search with: 
site:symantec.com netbackup  ...........  )

Anonymous
Not applicable

Its OK Marianne I got this one covered.

http://lmgtfy.com/?q=site:symantec.com+netbackup+NIKHIL2346565959

>16,000 results Waoh.

NIKHIL you could just look in your Connect profile at what you have already posted.

 

Its interesting that sometimes I come across a problem I have, not even in NetBackup (per.se) and I use Google to research. And staring me in the face is a result describing the SAME problem.

What a let down when I realise its was me posting it previously! smiley

NIKHIL234656595
Level 6

@Yasuhisa

When we see the bptm logs then?We dont see bptm logs when there is a drive issue?

Anonymous
Not applicable

There are the legacy debug log directories like ../logs/bptm/ but you could use bperror command to see some event output of netbackup. Here is the syntax: that could answer all your questions above

 

USAGE: bperror {-S|-statuscode status_code}
           [-r|-recommendation] [-v]
       bperror  [-all|-problems|-media|-tape]
           [-disk|-BasicDisk|-NearStore|-SnapVault|
            -DiskPool]
           [{-backstat [-by_statcode]}-L|-l|-U] [-columns ncols]
           [-d mm/dd/yyyy HH:MM:SS|-hoursago hours] [-e mm/dd/yyyy HH:MM:SS]
           [-client client_name] [-server server_name]
           [-jobid job_id] [-jobgroupid job_group_id]
           [-M master_server,...] [-v]
       bperror  [-s {severity[+]}|severity ...] [-t type ...]
           [-dt disk type ...]
           [-L|-l|-U] [-columns ncols]
           [-d mm/dd/yyyy HH:MM:SS|-hoursago hours] [-e mm/dd/yyyy HH:MM:SS]
           [-client client_name] [-server server_name]
           [-jobid job_id] [-jobgroupid job_group_id]
           [-M master_server,...] [-v]

       -by_statcode is used only with both -U and -backstat

       Valid values for ncols:
           40 or more

       Valid values for severity:
           ALL, DEBUG, INFO, WARNING, ERROR, CRITICAL

       Valid values for type:
           ALL, ARCHIVE, BACKSTAT, BACKUP, GENERAL,
           MEDIADEV, DISK, BASICDISK, NEARSTORE, DISKPOOL,
           SNAPVAULT, TAPE, RETRIEVE, SECURITY

       Valid values for disk type:
           0 = ALL, 1 = BASICDISK, 2 = NEARSTORE, 3 = SNAPVAULT,
           6 = DISKPOOL

 

 

Want to see drive\tape issues? You can also see here:

On the respective master/media server look at the file
{install_path}Veritas\netbackup\db\media\errors

 

Or issue command:

bperror -tape

OR

bperror -t TAPE -s ERROR

shows a lot of bptm activity, with this just only shows TAPE type entries with ERROR severity.

So if you see none. You aint got to worry 'bout a thing.

 

These are all good tips. Want a big tip. Got these all from running nbsu on my system and looking through the output. {Sssh dont share with anyone. Just between you and me. OK!}

Marianne
Level 6
Partner    VIP    Accredited Certified

Have you opened any of the TNs that I have posted above?

Have you opened TN: http://www.symantec.com/docs/TECH169477 


Troubleshooting Robot or Drive Issues in NetBackup

The TN's are meant to help you understand which OS and which NBU logs to have a look at....

CRZ
Level 6
Employee Accredited Certified

Guys, I know it's tough to pass up on easy points, but I really think it's time to stop answering "what if" questions from this user for a while.  Presented with evidence of a REAL issue, sure, jump right in - that's what this community is all about, but our collective courtesy regarding the theoretical stuff has been reallllllllly overextended past the breaking point.