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media close error(87)

kindy
Level 2

**** Moved to new discussion from slow sharepoint backup ****

Same issue for me. Did you find a solution?

28/08/2015 14:19:26 - estimated 0 Kbytes needed
28/08/2015 14:19:26 - Info nbjm(pid=20833) started backup (backupid=server1_1440764366) job for client server1, policy SharePoint, schedule Full on storage unit MSDP
28/08/2015 14:19:29 - started process bpbrm (5260)
28/08/2015 14:19:33 - Info bpbrm(pid=5260) server1 is the host to backup data from     
28/08/2015 14:19:33 - Info bpbrm(pid=5260) reading file list for client        
28/08/2015 14:19:33 - connecting
28/08/2015 14:19:36 - Info bpbrm(pid=5260) starting bpbkar32 on client         
28/08/2015 14:19:36 - connected; connect time: 0:00:03
28/08/2015 14:19:47 - Info bpbkar32(pid=6856) Backup started           
28/08/2015 14:19:47 - Info bptm(pid=9816) start            
28/08/2015 14:19:47 - Info bptm(pid=9816) using 262144 data buffer size        
28/08/2015 14:19:47 - Info bptm(pid=9816) setting receive network buffer to 1049600 bytes      
28/08/2015 14:19:47 - Info bptm(pid=9816) using 30 data buffers         
28/08/2015 14:19:48 - Info bptm(pid=9816) start backup           
28/08/2015 14:19:49 - Info bpbkar32(pid=6856) change time comparison:<disabled>          
28/08/2015 14:19:49 - Info bpbkar32(pid=6856) archive bit processing:<enabled>          
28/08/2015 14:19:49 - Info bpbkar32(pid=6856) INF - waiting for mount mutex       
28/08/2015 14:19:50 - Info bptm(pid=9816) backup child process is pid 7228.10480       
28/08/2015 14:19:50 - Info bptm(pid=7228) start            
28/08/2015 14:19:51 - begin writing
28/08/2015 14:25:11 - Info bpbrm(pid=5260) from client server1: TRV - Starting granular backup processing for (Microsoft SharePoint Resources\Microsoft SharePoint Foundation Web Application\SharePoint - test\Content-DB 1 (serverSQL/SQL/WEB_APPLI)). This may take a while... 
28/08/2015 14:28:59 - Info bpbrm(pid=5260) from client server1: TRV - Successfully finished granular backup processing for (Microsoft SharePoint Resources\Microsoft SharePoint Foundation Web Application\SharePoint - test\Content-DB 1 (serverSQL/SQL/WEB_APPLI/xxxxx)). 
30/08/2015 08:42:53 - Info bptm(pid=9816) waited for full buffer 8587 times, delayed 9768784 times    
30/08/2015 08:42:54 - Critical bptm(pid=9816) Storage Server Error: (Storage server: PureDisk:MSDP) mtstrm_close_write_channel: Fatal error occured in Multi-Threaded Agent: Close Write Channel command failed: Cr_ErrnoException: Cannot get session server1_1440764366 because no such session is open V-454-96
30/08/2015 08:42:54 - Critical bptm(pid=9816) sts_close_handle failed: 2060018 file not found       
30/08/2015 08:42:54 - Error bptm(pid=9816) cannot write image to disk, media close failed with status 2060018  
30/08/2015 08:42:56 - Info bptm(pid=9816) EXITING with status 87 <----------        
30/08/2015 08:42:56 - Info eicilwp211(pid=9816) StorageServer=PureDisk:MSDP; Report=PDDO Stats (multi-threaded stream used) for (MSDP): scanned: 26817676 KB, CR sent: 16058002 KB, CR sent over FC: 0 KB, dedup: 40.1%, cache hits: 130 (54.6%)
30/08/2015 08:42:56 - Critical bptm(pid=9816) Storage Server Error: (Storage server: PureDisk:MSDP) mtstrm_close_session: Fatal error occured in Multi-Threaded Agent: Close Session command failed: Cr_ErrnoException: Cannot close session server1_1440764366 because no such session is open V-454-95
30/08/2015 08:42:57 - Critical bptm(pid=9816) sts_close_server failed: error 2060017 system call failed      
30/08/2015 08:42:59 - Error bpbrm(pid=5260) cannot send mail to xxxx        
30/08/2015 08:43:00 - Info bpbkar32(pid=6856) done. status: 87: media close error       
30/08/2015 08:43:00 - end writing; write time: 42:23:09
media close error(87)

The backup is done with a smaller database in the same farm.

Regards

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please go through http://www.symantec.com/docs/TECH206337 as suggested over here: 
https://www-secure.symantec.com/connect/forums/slow-sharepoint-backup#comment-11333421 

Look at the logs suggested in that post.

Also ensure that all of these log folders exist for further troubleshooting:
On media server: bptm and bpbrm
On sharepoint clients/members: bpbkar

View solution in original post

1 REPLY 1

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please go through http://www.symantec.com/docs/TECH206337 as suggested over here: 
https://www-secure.symantec.com/connect/forums/slow-sharepoint-backup#comment-11333421 

Look at the logs suggested in that post.

Also ensure that all of these log folders exist for further troubleshooting:
On media server: bptm and bpbrm
On sharepoint clients/members: bpbkar