04-07-2021 07:53 AM
Hello,
during install (NetBackup 9.0), media server can't establish a connection to the master web service:
The setup wizard could not determine the security certificate mode of master server [win-XXX].
The command executed was: ["C:\Users\Administrator\AppData\Local\Temp\nbcertcmdtool.exe" -getSecConfig -caUsage -server win-XXX -installDir "C:\Program Files\Veritas\NetBackup" -atLibPath "C:\Users\Administrator\AppData\Local\Temp" -debugFile "C:\ProgramData\Veritas\NetBackup\InstallLogs\ExternalCertificateOp.20210407.122834.log"].
Command status: [8500].
Command output:
The external CA usage information could not be retrieved.
EXIT STATUS 8500: Connection with the web service was not established.
Looks like the problem is with firewall - the connection can be established, if I disable firewall completely.
Which port(s) should I open on firewall to allow communication during the install process?
04-07-2021 08:45 AM
Best to follow the NetBackup Ports Reference Guide - https://www.veritas.com/content/support/en_US/doc/80731497-145507277-0/v124789546-145507277
Start with default ports, master server and media server and then also open ports depending on the options used, e.g. for MSDP (spoold, spad ports, etc), NDMP ports, etc.