nbrmms falls on media server

[marcela_l]

recently we had attached Data Domain in our environment. since, the process nbrmms falls on media servers and jobs fail with status  (213) no storage units available for use.

or version is 7.0.1, in AIX

what can be happen?

[Marianne]

Seems you will need logs to troubleshoot...

Try something like this on the media server:

vxlogview -o 222 -t hh:mm:ss

Specify long enough time with -t to catch the time that the daemon went down.

If there is nothing obvious in the output, it will be best to log a call with Symantec Support. They will assist with increasing logging levels and will probably require other logs as well.

[Zahid_Haseeb]

Netbackup Troubleshooting Guide for Unix Windows and Linux (Release 6.5.6)

( Page # 276 )

NetBackup status code: 213

Message: no storage units available for use

Explanation: The NetBackup resource broker (nbrb) did not find any storage units

available for use. Either all storage units are unavailable or all storage units are

configured for On demand only. In addition, the policy and schedule does not

require a specific storage unit.

Recommended Action: Do the following, as appropriate:

■ Examine the Backup Status and All Log Entries report for the appropriate time

period to determine the policy or schedule that received the error.

■ Verify that the storage unit’s drives are not down.

■ Verify the following attribute settings for all storage units:

■ For disk storage units, the Maximum concurrent jobs is not set to 0

■ For Media Manager storage units, the Maximum concurrent write drives

is not set to 0

■ Verify that the robot number and host name in the storage unit configuration

matches the Media and Device Management device configuration.

■ Determine if all storage units are set to Ondemandonly for a combined policy

and schedule that does not require a specific storage unit. In this case, either

specify a storage unit for the policy and the schedule combination or turn off

On demand only for a storage unit.

■ If the storage unit is on a UNIX or Linux NetBackup media server, it may

indicate a problem with bpcd. Check /etc/inetd.conf on the media server to

verify that the bpcd entry is correct.

If the storage unit is on a Windows NetBackup media server, verify that the

NetBackup Client service was started on the Windows NetBackup media server.

■ For detailed troubleshooting information, increase the logging levels of nbrb

and mds on the master server.

Use the vxlogcfg command as explained in the following topic:

See “Configuring and using unified logging” on page 94.

Retry the operation and check the resulting debug logs.