netbackup 7.6 vm conversion task failed with status 7

[AICT-IT]

when we try to restore BMR backup to VM using VM converstion  task failed with status 7

master server win 2008 r2 netbackup 7.6

client win 2003

vmware esxi server 5.1

[katlamudi]

Hi,

Task failure status 7 means, it failed at virtual machine creation step.

We have seen one similar issue for Windows 2003 x86 based client. You may need to provide more details to check if this is same or not.

Please provide the client's Querytree xml using below commands:

1) Get the configuration ID using

<NBU_install_Bin_Dir>\bmrs -operation list -resource config 

From the output, note down the BMR configuration ID which you are using for P2V conversion.

2) Trigger the querytree command for the above found Config ID as follows

bmrs -o querytree -r database -table config -id <Configuration ID> -gui > Querytree.xml

thanks,

Katlamudi

[AICT-IT]

hi katlamudi ,

you are right the client is win 2003 x86 base

[AICT-IT]

do you have solution for this case

[Marianne]

Please see above request for additional info and provide output of commands.

[AICT-IT]

kindly find attached for request file

[AICT-IT]

hi all ,

any one have solution for this case

this case stopped upgrade process to 7.6

[AICT-IT]

hi katlamudi ,

do you have solution for this case

[AICT-IT]

hi marianne ,

do you have solution

[AICT-IT]

hi katlamudi ,

do you have solution for this case

[AICT-IT]

help please

[Marianne]

The Symantec employee who asked for information has not been back.

It will be best if you log a Support call with Symantec and provide the output that was requested.

[AICT-IT]

this problem faced my on POC for netbackup 7.6 in new customer

so i can't open support log

[Marianne]

If you are a Symantec Partner, you are entitled to a number of free calls per year. 
Log into PartnerNet with your company email address to see your entitlement and Support ID.

[watsons]

Please enable bmr2v logs by:

vxlogcfg -p NB -o 434 -a -s DebugLevel=6
vxlogcfg -p NB -o 433 -a -s DebugLevel=6
vxlogcfg -p NB -o 119 -a -s DebugLevel=6

I can't remember the exact name of that log folder, something like bmr2v or bmr2vrst, will find out more for you in a few days..

(continue...)

OK, the folder you need to create on the VM recovery host are:

\netbackup\logs\bmrb2v      (OID=433)
\netbackup\logs\bmrb2vrst  (OID=434)
\netbackup\logs\bmrd  (OID=119)

After setting the above log level, retry with the P2V restore and collect logs. Note that it's better to log a support call because this feature is very new, and we in the forum may not understand the logs in details.

[katlamudi]

Hi AICT-IT,

I have analysed the querytree provided by you.

It is the same issue which was already reported.

The fix is not so straight/simple that you can do it by yourself.

Please contact our support for further steps.

thanks,

Katlamudi