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netbackup 7.7.2 - vm backup - unexpected termination of client - system call failed (11)

T_N
Level 6

Hi All;

I have VMware client failed with status 11. I am using netbackup appliance as MSDP to backup that vmware client. I am not able to see what error

07/17/2017 19:44:43 - Info bpbrm (pid=130185) CSSCCM is the host to backup data from
07/17/2017 19:44:43 - Info bpbrm (pid=130185) reading file list for client
07/17/2017 19:44:44 - Info bpbrm (pid=130185) accelerator enabled
07/17/2017 19:44:45 - Info bpbrm (pid=130185) starting bpbkar on client
07/17/2017 19:44:45 - Info bpbkar (pid=287509) Backup started
07/17/2017 19:44:45 - Info bpbrm (pid=130185) bptm pid: 130188
07/17/2017 19:44:45 - Info bpbkar (pid=287509) INF - Backing up vCenter server CDCVCENTER1, ESX host cdcucsesx28, BIOS UUID 564d8a12-c7bd-7876-3261-a218c686994f, Instance UUID 52eedc62-e769-3971-8fd0-394a5147c9c4, Display Name CSSCCM, Hostname CSSCCM
07/17/2017 19:44:45 - Info bptm (pid=130188) start
07/17/2017 19:44:46 - Info bptm (pid=130188) using 262144 data buffer size
07/17/2017 19:44:46 - Info bptm (pid=130188) using 30 data buffers
07/17/2017 19:44:46 - Info bptm (pid=130188) start backup
07/17/2017 19:44:46 - Info bptm (pid=130188) backup child process is pid 130191
07/17/2017 19:45:34 - Critical bpbrm (pid=130185) from client CSSCCM: FTL - cleanup() failed, status 11
07/17/2017 19:45:34 - Error bptm (pid=130188) media manager terminated by parent process
07/17/2017 19:45:44 - Info cdcnetbudd5 (pid=130188) StorageServer=PureDisk:cdcnetbudd5; Report=PDDO Stats for (cdcnetbudd5): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
07/17/2017 19:45:44 - Critical bpbrm (pid=130185) unexpected termination of client CSSCCM
07/17/2017 19:45:44 - Info bpbkar (pid=0) done. status: 11: system call failed
07/17/2017 20:12:20 - Info nbjm (pid=31999) starting backup job (jobid=11962788) for client CSSCCM, policy VMW-Tier5c, schedule Incremental
07/17/2017 20:12:20 - estimated 215533977 kbytes needed
07/17/2017 20:12:20 - Info nbjm (pid=31999) started backup (backupid=CSSCCM_1500340340) job for client CSSCCM, policy VMW-Tier5c, schedule Incremental on storage unit stu_disk_cdcnetbudd5 using backup host cdcnetbudd6
07/17/2017 20:12:20 - started process bpbrm (pid=130185)
07/17/2017 20:12:22 - connecting
07/17/2017 20:12:23 - connected; connect time: 0:00:00
07/17/2017 20:12:24 - begin writing
07/17/2017 20:13:22 - end writing; write time: 0:00:58
system call failed  (11)

 

1 REPLY 1

Thiago_Ribeiro
Moderator
Moderator
Partner    VIP    Accredited

Hi,

Have you  opportunity to check these articles? Its contains similar problems to your. Tell us more about your environment.

NBU version: Master/media and client

Vsphere versopn

https://vox.veritas.com/t5/NetBackup/VMWare-Backups-Fail-with-status-11/td-p/610313
https://www.veritas.com/support/en_US/article.000022756
https://vox.veritas.com/t5/NetBackup/VMware-Backups-fails-with-status-11/td-p/342301

Regards,

 

Thiago

 

Thiago