10-14-2018 01:59 PM
Hi
after installed Nebackup client on windows 2012 host i could not take backup
i have netbackup cluster over windows ( 2 nodes)
i got that error
netbackup client cannot connect to server backup not initiated. the server returned error code 25
Solved! Go to Solution.
10-17-2018 12:33 AM
Have you done the bptestbpcd test?
Or tried on the active cluster node to telnet to the client hostname on port 1556?
We still don't know if there is basic port connectivity issue or just certificate issue.
If you are not sure about the command, please see details in this TN: https://www.veritas.com/support/en_US/article.100017088.html
TO TEST DEFAULT CLIENT CONNECTIONS USING BPTESTBPCD
1. From a Windows command prompt change into the <installpath>\veritas\netbackup\bin\admincmd directory, or in a UNIX console window, change into the /usr/openv/netbackup/bin/admincmd directory.
2. Type bptestbpcd /?
to list the command parameters.
3. Run the command bptestbpcd -client xxxx
(where xxxx is a clientname) to test connection to a client.
4. To view further details, run the command bptestbpcd -client xxxx -verbose
(where xxxx is a clientname).
5. To trace through the connection process, run the command bptestbpcd -client xxxx -debug
(where xxxx is a clientname).
PLEASE use -debug and -verbose options:
bptestbpcd -client xxxx -verbose -debug
Security certificates are covered in NBU Security and Encryption Guide.
Some of the topics that you may want to read through:
Security certificate deployment in a clustered NetBackup setup :
https://www.veritas.com/content/support/en_US/doc/21733320-127424841-0/v122274961-127424841
Deploying host ID-based certificates
https://www.veritas.com/support/en_US/doc/21733320-127424841-0/v121744015-127424841
How to manually obtain a host ID Certificate
https://www.veritas.com/support/en_US/article.000127129
Deploying certificates on a client that has no connectivity with the master server
https://www.veritas.com/support/en_US/doc/21733320-127424841-0/v122010118-127424841
10-15-2018 12:51 AM
Could you give us a bit more info?
You have selected version 8. Is that 8.0? Or another 8.x.x version?
Is the same NBU version installed on the master/media server?
Is the master server clustered or the client(s)?
Are NBU services running on the client? Client Services and Private Branch Exchange.
Is Windows Firewall disabled on the client?
Is there a firewall between master/media server and the client? If so, is port 1556 open in both directions?
10-15-2018 07:23 AM
Hi marianne
Regarding to your questions
You have selected version 8. Is that 8.0? Or another 8.x.x version?
8.1.1
Is the same NBU version installed on the master/media server?
yes
Is the master server clustered or the client(s)?
master Server cluster
Are NBU services running on the client? Client Services and Private Branch Exchange.
yes
Is Windows Firewall disabled on the client?
yes and on servers also
Is there a firewall between master/media server and the client? If so, is port 1556 open in both directions?
no firewalls
for that port 1556 i will check
Regards
10-15-2018 08:00 AM
Have you tried bptestbpcd from cmd on the active cluster node?
First, create bpcd log folder on the new client, then run this on active master node:
bptestbpcd -client <client-name> -debug -verbose
Please post output.
Check bpcd folder on the client to see if log file was created or written to by connection attempt.
If so, please copy the file to bpcd.txt and upload here.
10-16-2018 06:58 AM
pls check attached file
10-16-2018 07:50 AM
Where did you copy the bpcd file from?
We see reference to bptm processes that are started, which tells me this is a server's bpcd log, right?
What are these 2 IP addresses? Node IP and cluster IP?
logconnections: BPCD ACCEPT FROM 10.20.3.138.63950 TO 10.20.3.131.13782 fd = 1720
Please show us output from bptestbpcd command as per my previous post.
We need bpcd log from the client after you have done the bptestbpcd test.
10-16-2018 01:09 PM
hi
i copyed that log from node 2
my network
nb two 10.20.3.138
nb one 10.20.3.139
nbcluster 10.20.3.131
client host 10.20.22.105
please check attached file log from client
10-16-2018 01:17 PM
10-17-2018 12:33 AM
Have you done the bptestbpcd test?
Or tried on the active cluster node to telnet to the client hostname on port 1556?
We still don't know if there is basic port connectivity issue or just certificate issue.
If you are not sure about the command, please see details in this TN: https://www.veritas.com/support/en_US/article.100017088.html
TO TEST DEFAULT CLIENT CONNECTIONS USING BPTESTBPCD
1. From a Windows command prompt change into the <installpath>\veritas\netbackup\bin\admincmd directory, or in a UNIX console window, change into the /usr/openv/netbackup/bin/admincmd directory.
2. Type bptestbpcd /?
to list the command parameters.
3. Run the command bptestbpcd -client xxxx
(where xxxx is a clientname) to test connection to a client.
4. To view further details, run the command bptestbpcd -client xxxx -verbose
(where xxxx is a clientname).
5. To trace through the connection process, run the command bptestbpcd -client xxxx -debug
(where xxxx is a clientname).
PLEASE use -debug and -verbose options:
bptestbpcd -client xxxx -verbose -debug
Security certificates are covered in NBU Security and Encryption Guide.
Some of the topics that you may want to read through:
Security certificate deployment in a clustered NetBackup setup :
https://www.veritas.com/content/support/en_US/doc/21733320-127424841-0/v122274961-127424841
Deploying host ID-based certificates
https://www.veritas.com/support/en_US/doc/21733320-127424841-0/v121744015-127424841
How to manually obtain a host ID Certificate
https://www.veritas.com/support/en_US/article.000127129
Deploying certificates on a client that has no connectivity with the master server
https://www.veritas.com/support/en_US/doc/21733320-127424841-0/v122010118-127424841
10-19-2018 07:53 AM