10-19-2014 07:15 PM
hi all
i have a problem about netbackup
netbackup version:7.1
now all backup jobs have error with status 196
job state details:Robitic library is down on server(nbumaster-hcart2-robot-tld-1,TLD(1)
and when i click "Media and Device Managerment>Device Monitor" or "Media and Device Management>Devices" in NetBackup Administration Console,the windows will not respond
first i run stopltid,and after more than 1 minute,i run ltid -v,it has no affective
this is the result of tpconfig -d
tpconfig -d
Id DriveName Type Residence
Drive Path Status
****************************************************************************
0 IBM.ULTRIUM-TD3.000 hcart2 TLD(0) DRIVE=1
/dev/rmt/4cbn UP
nrst7a (netapp3210B) UP
1 IBM.ULTRIUM-TD3.007 hcart2 TLD(0) DRIVE=2
/dev/rmt/6cbn DISABLED
2 IBM.ULTRIUM-TD3.008 hcart2 TLD(0) DRIVE=6
/dev/rmt/8cbn DISABLED
3 IBM.ULTRIUM-TD3.001 hcart2 TLD(0) DRIVE=5
/dev/rmt/5cbn UP
nrst9a (netapp3210B) UP
4 IBM.ULTRIUM-TD3.002 hcart2 TLD(0) DRIVE=4
/dev/rmt/1cbn UP
nrst3a (netapp3210B) UP
5 IBM.ULTRIUM-TD3.003 hcart2 TLD(0) DRIVE=7
/dev/rmt/3cbn UP
nrst6a (netapp3210B) UP
6 IBM.ULTRIUM-TD3.004 hcart2 TLD(0) DRIVE=8
/dev/rmt/0cbn DISABLED
7 IBM.ULTRIUM-TD3.005 hcart2 TLD(0) DRIVE=10
/dev/rmt/2cbn DISABLED
8 IBM.ULTRIUM-TD3.009 hcart2 TLD(0) DRIVE=9
/dev/rmt/7cbn DISABLED
9 HP.ULTRIUM5-SCSI.000 hcart2 TLD(1) DRIVE=12
/dev/rmt/22cbn UP
c240t0l0 (emcnas) UP
nrst22a (netapp3210B) UP
nrst18a (netapp3210A) UP
10 HP.ULTRIUM5-SCSI.001 hcart2 TLD(1) DRIVE=11
/dev/rmt/34cbn UP
c256t0l0 (emcnas) UP
nrst10a (netapp3210B) UP
nrst16a (netapp3210A) UP
11 HP.ULTRIUM5-SCSI.002 hcart2 TLD(1) DRIVE=10
/dev/rmt/29cbn UP
c272t0l0 (emcnas) UP
nrst11a (netapp3210B) UP
nrst19a (netapp3210A) UP
12 HP.ULTRIUM5-SCSI.003 hcart2 TLD(1) DRIVE=9
/dev/rmt/30cbn UP
c304t0l0 (emcnas) UP
nrst18a (netapp3210B) UP
nrst7a (netapp3210A) UP
13 HP.ULTRIUM5-SCSI.004 hcart2 TLD(1) DRIVE=8
/dev/rmt/26cbn UP
c288t0l0 (emcnas) UP
nrst21a (netapp3210B) UP
nrst8a (netapp3210A) UP
14 HP.ULTRIUM5-SCSI.005 hcart2 TLD(1) DRIVE=7
/dev/rmt/23cbn UP
c320t0l0 (emcnas) UP
nrst15a (netapp3210B) UP
nrst9a (netapp3210A) UP
15 HP.ULTRIUM5-SCSI.006 hcart2 TLD(1) DRIVE=6
/dev/rmt/33cbn UP
c224t0l0 (emcnas) UP
nrst16a (netapp3210B) UP
nrst10a (netapp3210A) UP
16 HP.ULTRIUM5-SCSI.007 hcart2 TLD(1) DRIVE=5
/dev/rmt/31cbn UP
c336t0l0 (emcnas) UP
nrst12a (netapp3210B) UP
nrst14a (netapp3210A) UP
17 HP.ULTRIUM5-SCSI.008 hcart2 TLD(1) DRIVE=4
/dev/rmt/28cbn UP
c352t0l0 (emcnas) UP
nrst17a (netapp3210B) UP
nrst11a (netapp3210A) UP
18 HP.ULTRIUM5-SCSI.009 hcart2 TLD(1) DRIVE=3
/dev/rmt/27cbn UP
c368t0l0 (emcnas) UP
nrst13a (netapp3210B) UP
nrst12a (netapp3210A) UP
19 HP.ULTRIUM5-SCSI.010 hcart2 TLD(1) DRIVE=2
/dev/rmt/24cbn UP
c384t0l0 (emcnas) UP
nrst20a (netapp3210B) UP
nrst15a (netapp3210A) UP
20 HP.ULTRIUM5-SCSI.011 hcart2 TLD(1) DRIVE=1
/dev/rmt/32cbn UP
c400t0l0 (emcnas) UP
nrst14a (netapp3210B) UP
nrst17a (netapp3210A) UP
21 HP.ULTRIUM5-SCSI.012 hcart2 TLD(1) DRIVE=13
/dev/rmt/25cbn UP
c416t0l0 (emcnas) UP
nrst19a (netapp3210B) UP
nrst13a (netapp3210A) UP
Currently defined robotics are:
TLD(0) robotic path = /dev/sg/c0tw500104f0006e4c01l0
TLD(1) robotic path = /dev/sg/c0tw500308c00270d002l1
EMM Server = nbumaster
this is the result of scan
/usr/openv/volmgr/bin/scan
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name : "/dev/rmt/22cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d044l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D043"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/34cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d03el0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D03D"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/29cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d038l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D037"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/30cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d032l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D031"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/26cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d02cl0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D02B"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/23cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d026l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D025"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/33cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d020l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D01F"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/31cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d01al0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D019"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/28cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d014l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D013"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/27cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d00el0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D00D"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/24cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d008l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D007"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/32cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d002l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D001"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/25cbn"
Passthru Name: "/dev/sg/c0tw500308c00270d04al0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 5-SCSI I69Z"
Vendor ID : "HP "
Product ID : "Ultrium 5-SCSI "
Product Rev: "I69Z"
Serial Number: "F00270D049"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/sg/c0tw500104f0006e4c01l0"
Passthru Name: "/dev/sg/c0tw500104f0006e4c01l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "STK L700 0318"
Vendor ID : "STK "
Product ID : "L700 "
Product Rev: "0318"
Serial Number: "MPC74000958"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 10
Number of Slots : 678
Number of Media Access Ports: 20
Drive 1 Serial Number : "1210397344"
Drive 2 Serial Number : "9210147969"
Drive 3 Serial Number : "1210403841"
Drive 4 Serial Number : "1210396451"
Drive 5 Serial Number : "1210397356"
Drive 6 Serial Number : "1210261929"
Drive 7 Serial Number : "1210183899"
Drive 8 Serial Number : "1210184592"
Drive 9 Serial Number : "1210334442"
Drive 10 Serial Number : "1210396464"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/4cbn"
Passthru Name: "/dev/sg/c0tw5005076312452da9l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 64D0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "64D0"
Serial Number: "1210397344"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210397344"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/6cbn"
Passthru Name: "/dev/sg/c0tw500507631240f4a5l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "93G0"
Serial Number: "9210147969"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 9210147969"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/8cbn"
Passthru Name: "/dev/sg/c0tw500507631241c6a8l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "93G0"
Serial Number: "1210261929"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210261929"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/5cbn"
Passthru Name: "/dev/sg/c0tw5005076312451ba1l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 64D0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "64D0"
Serial Number: "1210397356"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210397356"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/1cbn"
Passthru Name: "/dev/sg/c0tw500507631244ee6bl0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 64D0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "64D0"
Serial Number: "1210396451"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210396451"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/3cbn"
Passthru Name: "/dev/sg/c0tw50050763124131dal0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 64D0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "64D0"
Serial Number: "1210183899"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210183899"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/0cbn"
Passthru Name: "/dev/sg/c0tw500507631241379al0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 64D0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "64D0"
Serial Number: "1210184592"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210184592"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/2cbn"
Passthru Name: "/dev/sg/c0tw500507631244eee8l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 64D0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "64D0"
Serial Number: "1210396464"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210396464"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/7cbn"
Passthru Name: "/dev/sg/c0tw50050763124289d4l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULTRIUM-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULTRIUM-TD3 "
Product Rev: "93G0"
Serial Number: "1210334442"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULTRIUM-TD3 1210334442"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
can anyone please help me?
thanks very much!
Solved! Go to Solution.
10-20-2014 01:42 PM
TLD(1) robotic path = /dev/sg/c0tw500308c00270d002l1 does not show up in the scan output. Fix that library. May be disconnected or may be broken - call the vendor.
10-20-2014 01:42 PM
TLD(1) robotic path = /dev/sg/c0tw500308c00270d002l1 does not show up in the scan output. Fix that library. May be disconnected or may be broken - call the vendor.
10-22-2014 02:18 AM
Will is right. Not NBU issue but with connectivity between hardware and OS.
Confirm OS and SAN connectivity.
Check /var/adm/messages for hardware errors and see if robot can be seen by the OS with
cfgadm -al