netbackup fails with status 58 cannot connect to client

[ramkr2020]

Hi All,

Netbackup fails on a client with status : 58 cannot connect to client,

Status 0

8/8/2012 10:38:18 PM - end Snapshot , Step By Condition; elapsed time: 00:00:00

8/8/2012 10:38:18 PM - begin Snapshot , Stream Discovery

Status 0

8/8/2012 10:38:18 PM - end Snapshot , Stream Discovery; elapsed time: 00:00:00

8/8/2012 10:38:18 PM - begin Snapshot , Read File List

Status 0

8/8/2012 10:38:18 PM - end Snapshot , Read File List; elapsed time: 00:00:00

8/8/2012 10:38:18 PM - begin Snapshot , Create Snapshot

8/8/2012 10:38:42 PM - Error bpbrm(pid=21744) cannot connect to server The operation completed successfully.  (0)   

8/8/2012 10:38:42 PM - end writing

Status 58

8/8/2012 10:38:44 PM - end Snapshot , Create Snapshot; elapsed time: 00:00:26

8/8/2012 10:38:44 PM - begin Snapshot , Delete Snapshot

Status 0

8/8/2012 10:38:46 PM - end Snapshot , Delete Snapshot; elapsed time: 00:00:02

Status 58

8/8/2012 10:38:46 PM - end Parent Job; elapsed time: 00:00:28

can't connect to client(58),

restarted the server, restarted the backup job still fails..

pls advice

[W007]

Status 58 is mainly due to hostname and IP resolution (Master, Media,Client).
Kindly check the entry in /etc/hosts file.

Run the following from cmd on master (and media server if they are different):

bptestbpcd -client <client-name> -debug -verbose.

The output will be servers incoming address in clients bpcd log file, followed by client attempt to resolve the IP address to hostname and then compared with SERVER entries.

Ensure the hostname and IP Address in /etc/hosts file.

http://www.symantec.com/business/support/index?page=content&id=TECH68832

Check fourms.

https://www-secure.symantec.com/connect/forums/exit-status-58

[Marianne]

PLEASE create bpcd log folder on client before running bptestbpcd.

bpcd log entries are needed to check/verify reverse lookup on client.

[ramkr2020]

Hi tried bptestbpcd getting below error C:\Program Files\VERITAS\NetBackup\bin\admincmd>bptestbpcd -client apsydnm01 <16>bptestbpcd main: Function ConnectToBPCD(apsydnm01) failed: 25 cannot connect on socket

the backup was running fine for past 2 years without any issues. think what cuased this connection issue.. i have added the hosts entries  on both media and master server. 

[Marianne]

As per my previous post - the only way to troubleshoot is to check client's bpcd log file.

This log wil tell you how client is resolving server's incoming IP address to hostname and if this hostname can be matched with SERVER entry.

[ramkr2020]

Hi Marianne, this the log ,

00:28:17.438 [22640.22776] <2> bpcd main: offset to GMT -36000

00:28:17.438 [22640.22776] <2> bpcd main: Got socket for input 476

00:28:17.438 [22640.22776] <2> logconnections: BPCD ACCEPT FROM 157.184.228.59.1762 TO 157.184.228.59.13724

00:28:17.438 [22640.22776] <2> bpcd main: setup_sockopts complete

00:28:17.454 [22640.22776] <2> ParseConfigExA: Unknown configuration option on line 86: RenameIfExists = 0

00:28:17.454 [22640.22776] <2> bpcd peer_hostname: Connection from host apsydbu01 (157.184.228.59) port 1762

00:28:17.454 [22640.22776] <2> ParseConfigExA: Unknown configuration option on line 86: RenameIfExists = 0

00:28:17.454 [22640.22776] <2> bpcd valid_server: comparing apsydbu01 and apsydbu01

00:28:17.454 [22640.22776] <4> bpcd valid_server: hostname comparison succeeded

00:28:17.469 [22640.22776] <2> bpcd main: output socket port number = 1

00:28:17.469 [22640.22776] <2> bpcd main: Duplicated vnetd socket on stderr

00:28:17.469 [22640.22776] <2> bpcd main: <---- NetBackup 6.0 0 ------------initiated

00:28:17.469 [22640.22776] <2> bpcd main: Not using VxSS authentication with apsydbu01

00:28:17.469 [22640.22776] <2> bpcd main: BPCD_FORK_CMD_RQST

00:28:17.469 [22640.22776] <2> bpcd main: fork cmd = /usr/openv/netbackup/bin/bptm bptm -rptdrv -jobid -1344298028 -jm

00:28:17.469 [22640.22776] <2> bpcd main: filter type = -1

00:28:17.469 [22640.22776] <2> bpcd main: Convert args to CreateProcess format

00:28:17.469 [22640.22776] <2> bpcd main: Done converting args to CreateProcess format

00:28:17.469 [22640.22776] <2> bpcd main: new fork cmd = C:\Program Files\VERITAS\NetBackup\bin\bptm.exe -rptdrv -jobid -1344298028 -jm 

00:28:17.469 [22640.22776] <2> bpcd main: Before CreateProcess

00:28:17.469 [22640.22776] <2> bpcd main: StdOutput assigned the value STDOUTSOCK

00:28:17.469 [22640.22776] <2> bpcd main: After CreateProcess, pid = 18268

00:28:17.469 [22640.22776] <2> bpcd exit_bpcd: exit status 0  ----------->exiting

00:28:55.627 [21648.18672] <2> bpcd main: offset to GMT -36000

00:28:55.627 [21648.18672] <2> bpcd main: Got socket for input 472

00:28:55.627 [21648.18672] <2> logconnections: BPCD ACCEPT FROM 157.184.228.59.1775 TO 157.184.228.59.13724

00:28:55.627 [21648.18672] <2> bpcd main: setup_sockopts complete

00:28:55.627 [21648.18672] <2> ParseConfigExA: Unknown configuration option on line 86: RenameIfExists = 0

00:28:55.642 [21648.18672] <2> bpcd peer_hostname: Connection from host apsydbu01 (157.184.228.59) port 1775

00:28:55.642 [21648.18672] <2> ParseConfigExA: Unknown configuration option on line 86: RenameIfExists = 0

00:28:55.642 [21648.18672] <2> bpcd valid_server: comparing apsydbu01 and apsydbu01a

00:28:55.642 [21648.18672] <4> bpcd valid_server: hostname comparison succeeded

00:28:55.642 [21648.18672] <2> bpcd main: output socket port number = 1

00:28:55.642 [21648.18672] <2> bpcd main: Duplicated vnetd socket on stderr

00:28:55.642 [21648.18672] <2> bpcd main: <---- NetBackup 6.0 0 ------------initiated

00:28:55.642 [21648.18672] <2> bpcd main: Not using VxSS authentication with apsydbu01

00:28:55.642 [21648.18672] <2> bpcd main: BPCD_IMMED_CMD_RQST

00:28:55.642 [21648.18672] <2> bpcd main: immed cmd = /usr/openv/netbackup/bin/bptm -delete_expired 1>/dev/null 2>/dev/null

00:28:55.642 [21648.18672] <2> bpcd main: new immed cmd = C:\Program Files\VERITAS\NetBackup\bin\bptm.exe -delete_expired 

00:28:55.830 [21648.18672] <2> bpcd main: completed command

00:28:55.830 [21648.18672] <2> bpcd main: immed cmd status = 0x0

00:28:55.830 [21648.18672] <2> bpcd main: immed cmd status = 0

00:28:55.830 [21648.18672] <2> bpcd main: BPCD_DISCONNECT_RQST

00:28:55.830 [21648.18672] <2> bpcd exit_bpcd: exit status 0  ----------->exiting

00:28:55.877 [22460.15656] <2> bpcd main: offset to GMT -36000

00:28:55.877 [22460.15656] <2> bpcd main: Got socket for input 444

00:28:55.877 [22460.15656] <2> logconnections: BPCD ACCEPT FROM 157.184.228.59.1781 TO 157.184.228.59.13724

00:28:55.877 [22460.15656] <2> bpcd main: setup_sockopts complete

00:28:55.892 [22460.15656] <2> ParseConfigExA: Unknown configuration option on line 86: RenameIfExists = 0

00:28:55.892 [22460.15656] <2> bpcd peer_hostname: Connection from host apsydbu01 (157.184.228.59) port 1781

00:28:55.892 [22460.15656] <2> ParseConfigExA: Unknown configuration option on line 86: RenameIfExists = 0

00:28:55.892 [22460.15656] <2> bpcd valid_server: comparing apsydbu01 and apsydbu01

00:28:55.892 [22460.15656] <4> bpcd valid_server: hostname comparison succeeded

00:28:55.892 [22460.15656] <2> bpcd main: output socket port number = 1

00:28:55.908 [22460.15656] <2> bpcd main: Duplicated vnetd socket on stderr

00:28:55.908 [22460.15656] <2> bpcd main: <---- NetBackup 6.0 0 ------------initiated

00:28:55.908 [22460.15656] <2> bpcd main: Not using VxSS authentication with apsydbu01

00:28:55.908 [22460.15656] <2> bpcd main: BPCD_IMMED_CMD_RQST

00:28:55.908 [22460.15656] <2> bpcd main: immed cmd = /usr/openv/netbackup/bin/bptm -delete_all_expired 1>/dev/null 2>/dev/null

00:28:55.908 [22460.15656] <2> bpcd main: new immed cmd = C:\Program Files\VERITAS\NetBackup\bin\bptm.exe -delete_all_expired 

00:28:56.111 [22460.15656] <2> bpcd main: completed command

00:28:56.111 [22460.15656] <2> bpcd main: immed cmd status = 0x0

00:28:56.111 [22460.15656] <2> bpcd main: immed cmd status = 0

00:28:56.111 [22460.15656] <2> bpcd main: BPCD_DISCONNECT_RQST

00:28:56.111 [22460.15656] <2> bpcd exit_bpcd: exit status 0  ----------->exiting

[Marianne]

The bpcd log is the SERVER's bpcd log. (We can see that bptm process is started). We need to see the CLIENT's bpcd log.

[Will_Restore]

"NetBackup 6.0 0"

By the way, you need to see about upgrading, soon!

[BTLOMS]

is the server behind a firewall ?

[mansoor_sheik]

Hi,

In the bptestbpcd command instead of client hostname, Plz give IP address and check.

bptestbpcd -client apsydnm01

bptestbpcd -client <IPAddress> -verbose.

[ramkr2020]

Hi Marianne,

Sorry i couldn't see the admincmd on client machine, its only installed in Master server.. so unable to get clients bpcd log

[ramkr2020]

ip address gives the same issue, 

<16>bptestbpcd main: Function ConnectToBPCD(ip address) failed: 25

cannot connect on socket

[ramkr2020]

Guys, thanks for your help.. it was just the netback up client service causing this issue.. restarted the service on client machine and it worked. .  :)

[Marianne]

Glad you got it fixed. By the way - there is no admincmd on a client, neither is there a need for. Bptestbpcd is executed on the SERVER, then check bpcd log on the CLIENT. You just need to create the folder on the client under netbackup\logs.