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no files matched in the given date range...

Pritesh_Pisal
Level 5
Partner Accredited

NBU 6.5.3 windows

My linux sever's file level restore failed with following error not failed actually its in incomplete mode

19:32:26 1/10/2012: Restore Started

19:32:32 (40950.xxx) /BACKUP/App_Mon/ -s 04/12/2011 12:28:50 -e 04/12/2011 12:28:50 - no files matched in the given date range

19:32:33 (40950.xxx) INF - Status = the restore failed to recover the requested files.

19:38:16 (40950.xxx) /BACKUP/App_Mon/ -s 04/12/2011 12:28:50 -e 04/12/2011 12:28:50 - no files matched in the given date range

19:38:16 (40950.xxx) INF - Status = the restore failed to recover the requested files.

==============================================================================================

bpdbm logs
19:38:10.677 [3752.8596] <2> logconnections: BPDBM ACCEPT FROM 10.21.2.90.1794 TO 10.21.2.90.13724
19:38:10.677 [3752.8596] <2> image_db: Q_IMAGE_GET_CCNAME
19:38:10.693 [3752.8596] <2> LOCAL CLASS_ATT_DEFS: Product ID = 6
19:38:10.693 [3752.8596] <2> adjust_backup_copy_range_opt: Backup copy range field is improperly formatted.  Changing to default backup copy range.
19:38:13.018 [3752.8596] <2> hosts_equal: gethostbyname failed for fin: The requested name is valid, but no data of the r (0)
19:38:15.265 [3752.8596] <2> hosts_equal: gethostbyname failed for findell: The requested name is valid, but no data of the r (0)
19:38:15.281 [3752.8596] <2> bpdbm: request complete: exit status 0  
19:38:15.687 [2952.10204] <2> logconnections: BPDBM ACCEPT FROM 10.21.2.90.1830 TO 10.21.2.90.13724
19:38:15.687 [2952.10204] <2> image_db: Q_IMAGE_LIST
19:38:15.687 [2952.10204] <2> bpdbm: request complete: exit status 0  
19:38:15.858 [5928.7520] <2> logconnections: BPDBM ACCEPT FROM 10.21.2.90.1833 TO 10.21.2.90.13724
19:38:15.858 [5928.7520] <2> image_db: Q_IMAGE_LIST_FILES
19:38:15.874 [5928.7520] <2> strcmp_match_file_list: no match(es)

I am able to view the image in catalog.

1 ACCEPTED SOLUTION

Accepted Solutions

Mark_Solutions
Level 6
Partner Accredited Certified

So if you drill down into those two directories are there actually any files in them?

View solution in original post

13 REPLIES 13

Mark_Solutions
Level 6
Partner Accredited Certified

Three things to check here:

1. Check the client names are correct - I see fin and findell here with the old "no data or the r" message indicatiung host name resolution issues.

2. Check that your time / date format is correct (i.e. that you request is not for 12th April rather than 4th December)

3. Also open the BAR GUI or restore section of the console to make sure that the files and clients selected for that date range exist

How did you fire this restore off? (command line / console?)

Pritesh_Pisal
Level 5
Partner Accredited

Hi Mark,

restoration is fired through console.

Actually the tape is from another location and we have done 1st and 2nd level import to get the image so

host name is does not exisit for this NBU coz its from another location and we have added manually.

even I can see client name's images in image folder

 

Mark_Solutions
Level 6
Partner Accredited Certified

I cannot seen your screenshot for some reason

So do you have the source client set as fin or findell?

What is the destination client set as?

BAR GUI screen shot (so that the title bar can be seen as well) would be good

Will_Restore
Level 6

Your start and end date/time are the same.   I doubt your backups can complete within zero seconds.

Yasuhisa_Ishika
Level 6
Partner Accredited Certified
I sometimes get this error because of lack or wrong order of command arguments. Please post command line you fired. Also tell us on which host you fired command.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please ensure that you have bprd log file on the master. It actually provides more useful info than bpdbm. It provides logging of the browse criteria, all relevant hostnames, etc.

Please post screenshot as attachment (don't just paste in the body of the post - it will be visible when you paste, but not saved with the text...)

Pritesh_Pisal
Level 5
Partner Accredited

Hi All,

I have attached the bar GUI, image,preview list in one screenshot 

restoration is initiated from master's bar gui...

only following lins gets added in bprd logs..

bprd: Az handle cache read 14

Mark_Solutions
Level 6
Partner Accredited Certified

So if you drill down into those two directories are there actually any files in them?

Pritesh_Pisal
Level 5
Partner Accredited
Hi Mark, Those two directory was just for an example.....if I check another folder also its the same. even if there is no files restoration at least call for the image or then tape...but its straightly through me out with same error incomplete status.

Mark_Solutions
Level 6
Partner Accredited Certified

Just had a closer look at the scren shot - can you confirm that this is from a RAW Partition backups?

What sort of backup should it be from (how was the original backup taken?)

#edit#

Is it also intentional to be re-directing then to the Master Server?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You need to restart NBU on master server after enabling bprd log (or at least the NBU Request service).

You will see all list/browse actions, comms with bpdbm, selection criteria,hostnames, etc being logged in bprd.

Yasuhisa_Ishika
Level 6
Partner Accredited Certified
Have you seen my previous post? Please post command line you fired. Also tell us on which host you fired command.

Pritesh_Pisal
Level 5
Partner Accredited
Dear all, Sorry replying late but issue has been resolved.I have to expire those images from catalog and re import the tape and it worked...same I've done twice before also but worked at third attempt. So if you drill down into So if you drill down into those two directories are there actually any files in them? above line gave me hint to expire image and re import the tape again.