no images were successfully processed(191)

[Ghustavo]

Master/Media: Windows Server 2012

NBU: 7.6.0.4

Job type: Duplication

Job policy: SLP_Yearly

Job schedule: Default_24x7_Window

4/19/2018 9:33:19 AM - begin Duplicate
4/19/2018 9:33:19 AM - requesting resource LCM_Tandberg
4/19/2018 9:33:19 AM - granted resource LCM_Tandberg
4/19/2018 9:33:19 AM - started process RUNCMD (26176)
4/19/2018 9:33:19 AM - ended process 0 (26176)
4/19/2018 9:33:21 AM - requesting resource Tandberg
4/19/2018 9:33:21 AM - requesting resource @aaaah
4/19/2018 9:33:21 AM - reserving resource @aaaah
4/19/2018 9:33:21 AM - reserved resource @aaaah
4/19/2018 9:33:21 AM - granted resource 006972
4/19/2018 9:33:21 AM - granted resource HP.ULTRIUM5-SCSI.001
4/19/2018 9:33:21 AM - granted resource Tandberg
4/19/2018 9:33:21 AM - granted resource MediaID=@aaaah;DiskVolume=PureDiskVolume;DiskPool=DedupPool;Path=PureDiskVolume;StorageServer=srvbkp1-ap;MediaServer=srvbkp1-ap
4/19/2018 9:33:22 AM - Info bpduplicate(pid=26176) window close behavior: Suspend
4/19/2018 9:33:22 AM - Info bptm(pid=21160) start
4/19/2018 9:33:22 AM - started process bptm (21160)
4/19/2018 9:33:24 AM - Info bptm(pid=21160) start backup
4/19/2018 9:33:24 AM - Info bpdm(pid=24200) started
4/19/2018 9:33:24 AM - started process bpdm (24200)
4/19/2018 9:33:24 AM - Info bpdm(pid=24200) reading backup image
4/19/2018 9:33:24 AM - Info bpdm(pid=24200) using 64 data buffers
4/19/2018 9:33:24 AM - Info bpdm(pid=24200) requesting nbjm for media
4/19/2018 9:33:24 AM - Info bptm(pid=21160) Waiting for mount of media id 006972 (copy 2) on server srvbkp1-ap.
4/19/2018 9:33:24 AM - started process bptm (21160)
4/19/2018 9:33:24 AM - mounting 006972
4/19/2018 9:33:24 AM - Info bptm(pid=21160) INF - Waiting for mount of media id 006972 on server srvbkp1-ap for writing.
4/19/2018 9:33:25 AM - Critical bpdm(pid=24200) image open failed: error 2060018: file not found
4/19/2018 9:33:25 AM - Error bpduplicate(pid=26176) host srvbkp1-ap backup id srvred01-ap_1476140400 read failed, media open error (83).
4/19/2018 9:33:25 AM - Error bpduplicate(pid=26176) host srvbkp1-ap backupid srvred01-ap_1476140400 write failed, termination requested by administrator (150).
4/19/2018 9:33:26 AM - Error bpduplicate(pid=26176) Duplicate of backupid srvred01-ap_1476140400 failed, termination requested by administrator (150).
4/19/2018 9:33:26 AM - requesting resource @aaaah
4/19/2018 9:33:26 AM - granted resource MediaID=@aaaah;DiskVolume=PureDiskVolume;DiskPool=DedupPool;Path=PureDiskVolume;StorageServer=srvbkp1-ap;MediaServer=srvbkp1-ap
4/19/2018 9:33:26 AM - Info bptm(pid=16860) start
4/19/2018 9:33:26 AM - started process bptm (16860)
4/19/2018 9:33:27 AM - requesting resource Tandberg
4/19/2018 9:33:27 AM - awaiting resource Tandberg - No drives are available
4/19/2018 9:37:04 AM - granted resource 006972
4/19/2018 9:37:04 AM - granted resource HP.ULTRIUM5-SCSI.001
4/19/2018 9:37:04 AM - granted resource Tandberg
4/19/2018 9:37:05 AM - Info bptm(pid=16860) start backup
4/19/2018 9:37:05 AM - Info bpdm(pid=388) started
4/19/2018 9:37:05 AM - started process bpdm (388)
4/19/2018 9:37:05 AM - Info bpdm(pid=388) reading backup image
4/19/2018 9:37:05 AM - Info bpdm(pid=388) using 64 data buffers
4/19/2018 9:37:05 AM - Info bpdm(pid=388) requesting nbjm for media
4/19/2018 9:37:05 AM - Info bptm(pid=16860) Waiting for mount of media id 006972 (copy 2) on server srvbkp1-ap.
4/19/2018 9:37:05 AM - started process bptm (16860)
4/19/2018 9:37:05 AM - mounting 006972
4/19/2018 9:37:05 AM - Info bptm(pid=16860) INF - Waiting for mount of media id 006972 on server srvbkp1-ap for writing.
4/19/2018 9:37:06 AM - Critical bpdm(pid=388) image open failed: error 2060018: file not found
4/19/2018 9:37:06 AM - Error bpduplicate(pid=26176) host srvbkp1-ap backup id srvred01-ap_1476226800 read failed, media open error (83).
4/19/2018 9:37:06 AM - Error bpduplicate(pid=26176) host srvbkp1-ap backupid srvred01-ap_1476226800 write failed, termination requested by administrator (150).
4/19/2018 9:37:07 AM - Error bpduplicate(pid=26176) Duplicate of backupid srvred01-ap_1476226800 failed, termination requested by administrator (150).
4/19/2018 9:37:07 AM - Error bpduplicate(pid=26176) Status = no images were successfully processed.
4/19/2018 9:37:07 AM - end Duplicate; elapsed time: 0:03:48
no images were successfully processed(191)

[Amol_Nair]

Your source copy fragments seem to be missing or corrupt by the direct looks of the errors in the job details

image open failed: error 2060018: file not found

If the msdp media server is windows do you have any anti virus running on it or windows indexing service enabled on the drive configured for msdp? The img files for these backupids are either missing or corrupt.. Do a bpimagelist for these backupids to identify how many fragments are there for these images respectively and then you may need to check how many fragments appear to be present in msdp itself..

You could try runninng a bpverify against these images for copy number 1 but then you would see similar messages reported