none of the files in the file list exist(71) - Need help

[Babul]

Hi  Friends,

Recently I have upgraded the  Client version  5.1 MP4 to 6.5.6 , After  upgrading the client version I am getting the following error.

Error Code: none of the files in the file list exist(71) 

It used to work  with 5.1 MP4 .

Backup Selection: Microsoft Exchange Mailboxes:\

Server: Exchange Server.

Please suggest me if any one come across  this error code:

Thanks

Babul

[watsons]

i believe there're some changes on the directives used for Exchange in 6.5.x.

Check out page 63 of http://www.symantec.com/docs/TECH68578, you might want to add another "*" at the end like:

Microsoft Exchange Mailboxes:\*

[Marianne · Accepted solution]

The NetBackup Client service is probably getting started as LocalSystem as a result of the upgrade.

Change the Client service logon account on the Exchange server back to the Exch Admin account.

[falti_manullang]

What is exchange version?

and the Operating System.

[Babul]

Exchange:  2007

OS: Windows 2003 SP2

Backup Server : Windows 2003 SP2.

The whole environment is on Windows .

Thanks

Babul

[Mark_Solutions]

check the client service account is still the exchange admin account you used to use and then delete and re-add the directive for the mailboxes in the policy

see if that helps - note that you need to do a full backup run first time around after a policy change

[Marianne]

The changed Client Service account as a result of the upgrade is normally the culprit....

Also verify the Exchange Mailbox account in the Client's Host Properties or in Client's registry.

[Babul]

Hi

I  have  tested the exchange server backup with  "*"  option,still not working, it comes up with 69 code (invalid filelist specification).

 Microsoft Exchange Mailboxes:\*   - Not working

Previously we are not using any service accounts for the same mail box backups. any special setting for 6.5.6 on Exchange Mail Box Backups.

No special settings on Host properties, the same server used to work with 5.1 mp4.

Thanks in advance.

Regards

Babul

[Marianne]

Have you checked the NetBackup Client service logon account?

Please go carefully through this TN as if this is a new installation:  http://www.symantec.com/docs/TECH18705

More TN's:  http://www.symantec.com/docs/TECH38737 , 
  http://www.symantec.com/docs/TECH31346

[watsons]

Is your Exchange server cluster? If so, you need to use a vritual hostname rather than the node name.

Actually I forgot to mention something basic to check...

Go to your Exchange server host, launch the BAR GUI and select "MS-Exchange" policy type, then "browse for backup", you shoud see a "Microsoft Information Store:\".

It needs to be there for you to backup the Exchange component, change your backup selection to "Microsoft Information Store:\*" to see if it works. In fact, backing up this directive with GRT option you will be able to restore individual mailboxes.

Therefore, "Microsoft Exchange Mailboxes" is not necessary going forward. In Netbackup, I can't remember the last time I ever saw that component appearing in BAR GUI, you probably need some kind of Windows MAPI to be able to view it. Try out: http://www.microsoft.com/download/en/details.aspx?id=3671

[Marianne]

I see you said in your last post "Previously we are not using any service accounts for the same mail box backups".

This is simply not possible - A dedidated mailbox/account has ALWAYS been a requirement for mailbox backups. The TN's that I've posted above were written long before NBU 6.5 and updated to also include 6.5.

You can confirm requirements for 6.5 in the NBU 6.5 for Exchange manual http://www.symantec.com/docs/TECH52811 

Your backup selection is correct: Microsoft Exchange Mailboxes:\

Microsoft Exchange Mailboxes:\* will generate a job for each mailbox.

[falti_manullang]

In my opinion, error code 71 and error code 69 in backup exchange was same.

Thats because of autentication problem.

see this link http://www.symantec.com/business/support/index?page=content&id=HOWTO41853&key=15143&actp=LIST

Configurasi backup exchange

First of all:

• The individual mailbox item backup utilizes MAPI for Exchange 2003 and Exchange 2007. While Exchange 2003 does have MAPI already installed, Exchange 2007 does not have MAPI installed by default. It may be necessary to download and install the latest Microsoft Exchange Server MAPI Client and Collaboration Data Objects package. This can be obtained from www.microsoft.com/downloads/

• Create Account for backup and Restore Mailbox with unique name :

• Member of Domain :

• Grand this Account as Fully Exchange Administrator (Delegate Control)

• Change Account Services in target Server, after that restart the services

• Create Policy Backup

---

[Babul]

Friends,

Thanks for your  suggestions

The Exchange mail Box Service account password wiped out after  upgrade. so new  account and new password set for mails. This solution works fine.

Once thanks for Great Support.

Babul

[falti_manullang]

so... why you put your own post as the sugguestion? lol

[Marianne]

I believe that I was first to point it out over here: https://www-secure.symantec.com/connect/forums/none-files-file-list-exist71-need-help#comment-6290791

Please mark that as Solution?

The Idea with Solutions is to reward the person who point you in the the right direction as well as help other users with similar problem. Whrn they click on the "Solved" link next to the title, it takes them straight to the Solution.

You will agree that your post with all the versions is NOT the solution?

[Babul]

Friends,

I am not too familier with forum site , Now I am gettiing familier with this site.

I dig the issue and solved based on different articals and previous accounts setup.

 That is the reason I closes the query  on my own.  

Never mind please  and thanks for all your support.

Thanks

Babul