06-23-2012 05:54 AM
I am facing and issue on my wintel media server as “Specific device or network is no longer available” while scanning the drives, as I check in NBU GUI jobs were stuck on mounting.
Master server is AIX
Media server is Wintel
06-23-2012 06:22 AM
What is NBU version on Master and Media server?
Which Windows version on Media server?
Have you verified comms between master and media server?
Have you verified that devices are visible at OS level on media server?
Any errors in Event Viewer Application or System logs?
Please also post output of the following:
On master:
/usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -verbose
From cmd on media server:
<install-path>\veritas\volmgr\bin\scan
06-23-2012 09:03 AM
output of
/usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -verbose
NBEMMCMD, Version:6.5.6
The following hosts were found:
PG990SV
MachineName = "PG990SV"
FQName = "PG990SV"
MachineDescription = ""
MachineNbuType = server (6)
PG990SV
MachineName = "PG990SV"
FQName = "PG990SV"
MachineDescription = ""
MachineNbuType = cluster (5)
NetBackupVersion = 6.5.6.0 (656000)
Active Node Name = "PG990"
PG990
ClusterName = "PG990SV"
MachineName = "PG990"
FQName = "PG990"
GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x17
MachineNbuType = master (3)
MachineState = active for disk jobs (12)
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = rs6000 (5)
ScanAbility = 0
RG990
ClusterName = "PG990SV"
MachineName = "RG990"
FQName = "RG990"
GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x17
MachineNbuType = master (3)
MachineState = active for disk jobs (12)
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = rs6000 (5)
ScanAbility = 0
RG992
ClusterName = ""
MachineName = "RG992"
FQName = "RG992"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
PG992
ClusterName = ""
MachineName = "PG992"
FQName = "PG992"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
hkgwkgpinnbu10r
ClusterName = ""
MachineName = "hkgwkgpinnbu10r"
FQName = "hkgwkgpinnbu10r"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
hkgwkgpinnbu10
ClusterName = ""
MachineName = "hkgwkgpinnbu10"
FQName = "hkgwkgpinnbu10"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
PG997
ClusterName = ""
MachineName = "PG997"
FQName = "PG997"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x75
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = linux (16)
ScanAbility = 5
RG997
ClusterName = ""
MachineName = "RG997"
FQName = "RG997"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x75
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = linux (16)
ScanAbility = 5
PG994
ClusterName = ""
MachineName = "PG994"
FQName = "PG994"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xf5
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = solaris (2)
ScanAbility = 5
RG994
ClusterName = ""
MachineName = "RG994"
FQName = "RG994"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xf5
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = solaris (2)
ScanAbility = 5
PG991
ClusterName = ""
MachineName = "PG991"
FQName = "PG991"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.3.0 (653000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
RG991
ClusterName = ""
MachineName = "RG991"
FQName = "RG991"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.3.0 (653000)
OperatingSystem = rs6000 (5)
ScanAbility = 6
hkgwkgpinnbu05
ClusterName = ""
MachineName = "hkgwkgpinnbu05"
FQName = "hkgwkgpinnbu05"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.4.0 (654000)
OperatingSystem = windows (11)
ScanAbility = 5
hkgwkgpinnbu05r
ClusterName = ""
MachineName = "hkgwkgpinnbu05r"
FQName = "hkgwkgpinnbu05r"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.4.0 (654000)
OperatingSystem = windows (11)
ScanAbility = 5
rg908
ClusterName = ""
MachineName = "rg908"
FQName = "rg908"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
pg908
ClusterName = ""
MachineName = "pg908"
FQName = "pg908"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
RG905
ClusterName = ""
MachineName = "RG905"
FQName = "RG905"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xf5
MachineNbuType = media (1)
MachineState = active for disk jobs (12)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = solaris (2)
ScanAbility = 5
PG905
ClusterName = ""
MachineName = "PG905"
FQName = "PG905"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xf5
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = solaris (2)
ScanAbility = 5
hkgwkgpinnbu04r
ClusterName = ""
MachineName = "hkgwkgpinnbu04r"
FQName = "hkgwkgpinnbu04r"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
hkgwkgpinnbu04
ClusterName = ""
MachineName = "hkgwkgpinnbu04"
FQName = "hkgwkgpinnbu04"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
PG998
ClusterName = ""
MachineName = "PG998"
FQName = "PG998"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x75
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = linux (16)
ScanAbility = 5
hkgwkgpinnbu07
ClusterName = ""
MachineName = "hkgwkgpinnbu07"
FQName = "hkgwkgpinnbu07"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
hkgwkgpinnbu07r
ClusterName = ""
MachineName = "hkgwkgpinnbu07r"
FQName = "hkgwkgpinnbu07r"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = not active for disk jobs (8)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
PG901
ClusterName = ""
MachineName = "PG901"
FQName = "PG901"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.4.0 (654000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
RG901
ClusterName = ""
MachineName = "RG901"
FQName = "RG901"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x15
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.4.0 (654000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
PG903
ClusterName = ""
MachineName = "PG903"
FQName = "PG903"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x17
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.4.0 (654000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
RG903
ClusterName = ""
MachineName = "RG903"
FQName = "RG903"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x17
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.4.0 (654000)
OperatingSystem = rs6000 (5)
ScanAbility = 5
RG998
ClusterName = ""
MachineName = "RG998"
FQName = "RG998"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x75
MachineNbuType = media (1)
MachineState = active for tape and disk jobs (14)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = linux (16)
ScanAbility = 5
06-23-2012 09:13 AM
What is NBU version on Master and Media server?
Master is AIX 6
Media server wintel 2003
Have you verified comms between master and media server?
yes verified by ping from mater to media and media to master
Have you verified that devices are visible at OS level on media server?
There is some issue as it shows only 30 drives out of 90 drives through device config wizard and through sacn
06-23-2012 10:51 AM
I can see that you have quite a big installation with lots of media servers. I was hoping that you would indicate WHICH one is the problematic one?
PBX level comms with all media servers seem to be fine. Status for all seem fine except for this one:
kgwkgpinnbu07r
ClusterName = ""
MachineName = "hkgwkgpinnbu07r"
FQName = "hkgwkgpinnbu07r"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0xb7
MachineNbuType = media (1)
MachineState = not active for disk jobs (8)
MasterServerName = "PG990SV"
NetBackupVersion = 6.5.6.0 (656000)
OperatingSystem = windows (11)
ScanAbility = 5
If this is the one - please verify active/valid license keys. Check/verify that all NBU services are running.
You mentioned 90 tape drives! Is this a mix of physical and virtual drives?
If VTL drives - it is recommended to assign dedicated drives to each media server and only share physical drives.
I have never seen any media server being able to handle 90 tape drives!
If media server could previously see more tape drives there should be something in Event Viewer...
Last thought - check that Removable Storage Manager service is stopped and disabled on W2003 media server.
11-27-2012 10:33 PM
Hi Marianne,
Firstly sorry for late reply.
The issue was resolved the server kgwkgpinnbu07r abruptly rebooted so the services went down and was unable to estiblish connection we asked the OS team and was confirmed of its reboot as of CPU utilization went high.Asked them to check the services and if not start them .
As of nw every thing is fine.
Thanks for your valuable help.
11-27-2012 11:10 PM