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outstanding tape mount request for tape

NIKHIL234656595
Level 6

outstanding/pending  tape mount request for tape TP0316.tape is currently in TLD0 and listed as a scratch tape.

What to do in such cases?

21 REPLIES 21

Nicolai
Moderator
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Run a robot inventory update

Has the tapes been removed from robot without running a inventory ?

Br Nicolai

Marianne
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How sure are you that tape TP0316 is indeed in TLD0?

Does NBU and robot contents agree?

To double-check, check NBU config:

nbemmcmd -listmedia -mediaid TP0316

In the output you will see robot number and slot number.

Next, use robtest, select robot and check slot number that you saw in above output.

Quit robtest.

If all is fine, double-check media server config that is asking for tape mount. Check for all of the following:

Device config - check output of 'tpconfig -l'.

Verify robot number and density of tape drive(s). 
Compare with tape density in nbemmcmd output.

If you post output of all of the above, we should be able to assist.
 

NIKHIL234656595
Level 6

onsite team which are monitoring the tapes physically,have asked us to check this.

NIKHIL234656595
Level 6

I am not able to understand what this means?Outstanding /pending.

Marianne
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It means that some NBU action (backup, restore, duplication, import etc) needs to use a particular tape, but cannot find the tape in the robot or inside a standalone drive.

Instead of failing the job, NBU gives you the change to find the tape and put it where it needs to be (e.g. in robot if it is not there or in standalone drive, whichever is applicable).
Once the tape is where it must be, you can right-click on the request and resubmit.

Meaning of pending request is also documented in NBU Admin Guide I.

NIKHIL234656595
Level 6

OK.

Media is in TLD 0

 

 

NBEMMCMD, Version:7.1
====================================================================
Media GUID:                     2ae237c0-a1b2-11e1-8000-bfe5c0b62211
Media ID:                       TP0316
Partner:                        -
Media Type:                     HCART
Volume Group:                   000_00000_TLD
Application:                    Netbackup
Media Flags:                    1
Description:                    NBU Default Rule
Barcode:                        TP0316L4
Partner Barcode:                --------
Last Write Host:                NONE
Created:                        05/19/2012 16:57
Time Assigned:                  -
First Mount:                    05/20/2012 19:28
Last Mount:                     08/22/2012 19:34
Volume Expiration:              -
Data Expiration:                -
Last Written:                   -
Last Read:                      -
Robot Type:                     TLD
Robot Control Host:             lxmaster
Robot Number:                   0
Slot:                           47
Side/Face:                      -
Cleanings Remaining:            -
Number of Mounts:               7
Maximum Mounts Allowed:         0
Media Status:                   ACTIVE
Kilobytes:                      0
Images:                         0
Valid Images:                   0
Retention Period:               -
Number of Restores:             0
Optical Header Size Bytes:      0
Optical Sector Size Bytes:      0
Optical Partition Size Bytes:   0
Last Header Offset:             0
Adamm Guid:                     00000000-0000-0000-0000-000000000000
Rsm Guid:                       00000000-0000-0000-0000-000000000000
Origin Host:                    NONE
Master Host:                    lxmaster
Server Group:                   -
Upgrade Conflicts Flag:
Pool Number:                    4
Volume Pool:                    Scratch
Previous Pool Name:             offsite-all-std
Vault Flags:                    -
Vault Container:                -
Vault Name:                     -
Vault Slot:                     -
Session ID:                     -
Date Vaulted:                   -
Return Date:                    -
====================================================================
Command completed successfully.
 
 
for robtest i have to run which command?
 
media is in slot 67 as by above command

NIKHIL234656595
Level 6

sorry its 47

mph999
Level 6
Employee Accredited

robtest

m s 47 dx

Where x is the drive number

If you so 

s d 

This will display the drives and you can pick an empty on, numberd 1,2,3 etc  from the top.

If the tape loads successfully, then you will need to unload it

m dx s47

If the tape does not load, you could have an issue with the library (it is possible llibrary faults, incorrect library config  prevent certain slots being used) .

Martin

NIKHIL234656595
Level 6

 

slot 47 (addr 4142) contains Cartridge = yes

Source address = 4142

Barcode = TP0316L4

 

Above i got from robtest.

slot received from Robtest and nbemmcmd -listmedia commmand  are matching for this media id

Marianne
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Please check the rest of my post above: (run command on media server asking for tape mount)

 

If all is fine, double-check media server config that is asking for tape mount. Check for all of the following:

Device config - check output of 'tpconfig -l'.

Verify robot number and density of tape drive(s). 
Compare with tape density in nbemmcmd output.

mph999
Level 6
Employee Accredited

I also suggested that you try to move the tape in robtest, you haven't done this.

As Marianne suggested, make sure the density of the tapes is set the same as the density of the drives.

We see above that the desity of the tape is hcart, are the density of the drives also hcart ?

You can check this in the output of tpconfig -d

Martin

NIKHIL234656595
Level 6

density is also hcart of drive.

Marianne
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Please post output of 'tpconfig -l' on media server. As well as output of 'vmoprcmd -d' on same media server.

mph999
Level 6
Employee Accredited

 

outstanding/pending  tape mount request for tape TP0316.tape is currently in TLD0 and listed as a scratch tape.

What to do in such cases?

 

Sometimes I find that hiding under the desk is good in such situations.  For example, If a NBAC case is floating around, I can often be found underneath my desk.

:o)

M

mph999
Level 6
Employee Accredited

Please also try and load the tape into the drive using robtest like I explained above.

NIKHIL234656595
Level 6

I am able to load the tape into and off the drive

Marianne
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We need to see what media server sees.

Please post output of 'tpconfig -l' on media server reporting pending request.
Also output of 'vmoprcmd -d' on same media server.

 

NIKHIL234656595
Level 6

Please post output of 'tpconfig -l' on media server reporting pending request.
Also output of 'vmoprcmd -d' on same media server.

 

How to check what is the media server which is reporting this request?

Marianne
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It would've been listed in Device Monitor as well as the job in Activity Monitor that was waiting for tape mount.

You need to check this WHEN the problem occurs.

Next day won't help. Whatever job was looking for the tape would've failed by now.