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resource request failed(800)

XiaomingFan369
Level 3

I have one job in NetBackup always have a error as below:

Error nbjm(pid=5172) NBU status: 800, EMM status: The robotic library is not defined in EMM
resource request failed(800)

Other backup jobs always good, only this one have this issue.

The version of NerBackup is 7.6.0.1 and OS is Windows.

Does anyone can help this problem?

Thanks

7 REPLIES 7

Will_Restore
Level 6

Need more information.  Take a look at some older threads regarding this error.

https://www.veritas.com/community/forums/netbackup-status-800-robotic-library-not-defined-emm

https://www.veritas.com/community/forums/getting-error-code-800

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Show us policy config as well as STU config: bppllist (policy-name) -U bpstulist -U ( in ...netbackup\bin\admincmd) Plus device config on the media server associated with STU: (in ...\volmgr\bin) tpconfig -l

XiaomingFan369
Level 3

E:\Program Files\Veritas\Volmgr\bin>tpconfig -l
Device Robot Drive       Robot                    Drive                 Device

Type     Num Index  Type DrNum Status  Comment    Name                  Path

robot      2    -    TLD    -       -  -          -                     {3,0,0,1
}
  drive    -    0 hcart2    1      UP  -          HP.ULTRIUM5-SCSI.000  {2,0,0,0
}
  drive    -    1 hcart2    2      UP  -          HP.ULTRIUM5-SCSI.001  {3,0,0,0
}
robot      3    -    TLD    -       -  -          -                     {5,0,0,1
}
  drive    -    2 hcart2    1      UP  -          HP.ULTRIUM5-SCSI.002  {4,0,0,0
}
  drive    -    3 hcart2    2      UP  -          HP.ULTRIUM5-SCSI.003  {5,0,0,0
}
 

XiaomingFan369
Level 3

E:\Program Files\Veritas\NetBackup\bin\admincmd>bppllist RHUN_FILES_DISNEY -U
------------------------------------------------------------

Policy Name:       RHUN_FILES_DISNEY

  Policy Type:         Standard
  Active:              yes
  Effective date:      03/13/2014 13:07:48
  Client Compress:     no
  Follow NFS Mounts:   no
  Cross Mount Points:  no
  Collect TIR info:    no
  Block Incremental:   no
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           (specific storage unit not required)
  Volume Pool:         Disney
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Application Discovery:      no
  Discovery Lifetime:      28800 seconds
  ASC Application and attributes: (none defined)

  Granular Restore Info:  no
  Ignore Client Direct:  no
  Enable Metadata Indexing:  no
  Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Linux         Debian2.6.18  rhun

  Include:  /tlgtank/waldo/clients_d/Disney
            /tank/nmin12k3l01/clients_h/Disney

  Schedule:              Full
    Type:                Full Backup
    Frequency:           every 7 days
     Excluded Dates----------
        No specific exclude dates entered
        No exclude days of week entered
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Maximum MPX:         1
    Retention Level:     9 (infinity)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:   0
    Daily Windows:
          Sunday     00:00:00  -->  Sunday     24:00:00
          Monday     00:00:00  -->  Monday     24:00:00
          Tuesday    00:00:00  -->  Tuesday    24:00:00
          Wednesday  00:00:00  -->  Wednesday  24:00:00
          Thursday   00:00:00  -->  Thursday   24:00:00
          Friday     00:00:00  -->  Friday     24:00:00
          Saturday   00:00:00  -->  Saturday   24:00:00

  Schedule:              Differential-Inc
    Type:                Differential Incremental Backup
    Frequency:           every 1 day
     Excluded Dates----------
        No specific exclude dates entered
        No exclude days of week entered
    PFI Recovery:        0
    Maximum MPX:         1
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:   0
    Daily Windows:
          Sunday     00:00:00  -->  Sunday     24:00:00
          Monday     00:00:00  -->  Monday     24:00:00
          Tuesday    00:00:00  -->  Tuesday    24:00:00
          Wednesday  00:00:00  -->  Wednesday  24:00:00
          Thursday   00:00:00  -->  Thursday   24:00:00
          Friday     00:00:00  -->  Friday     24:00:00
          Saturday   00:00:00  -->  Saturday   24:00:00

XiaomingFan369
Level 3

E:\Program Files\Veritas\NetBackup\bin\admincmd>bpstulist -U

Label:                nmin62k3l07-hcart2-robot-tld-1
Storage Unit Type:    Media Manager
Host Connection:      nmin62k3l07
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart2 - 1/2 Inch Cartridge 2
Robot Type/Number:    TLD / 1
Max Fragment Size:    1048576 MB

Label:                nmin62k3l07-hcart2-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      nmin62k3l07
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart2 - 1/2 Inch Cartridge 2
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB

Label:                nmin62k3l07-hcart3-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      nmin62k3l07
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart3 - 1/2 Inch Cartridge 3
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB

Label:                nmin62k3l07-hcart3-robot-tld-1
Storage Unit Type:    Media Manager
Host Connection:      nmin62k3l07
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart3 - 1/2 Inch Cartridge 3
Robot Type/Number:    TLD / 1
Max Fragment Size:    1048576 MB

Label:                nmin62k3l07-hcart2-robot-tld-2
Storage Unit Type:    Media Manager
Host Connection:      nmin62k3l07
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart2 - 1/2 Inch Cartridge 2
Robot Type/Number:    TLD / 2
Max Fragment Size:    1048576 MB

Label:                nmin62k3l07-hcart2-robot-tld-3
Storage Unit Type:    Media Manager
Host Connection:      nmin62k3l07
Number of Drives:     2
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart2 - 1/2 Inch Cartridge 2
Robot Type/Number:    TLD / 3
Max Fragment Size:    1048576 MB

XiaomingFan369
Level 3

E:\Program Files\Veritas\Volmgr\bin>tpconfig -l
Device Robot Drive       Robot                    Drive                 Device

Type     Num Index  Type DrNum Status  Comment    Name                  Path

robot      2    -    TLD    -       -  -          -                     {3,0,0,1
}
  drive    -    0 hcart2    1      UP  -          HP.ULTRIUM5-SCSI.000  {2,0,0,0
}
  drive    -    1 hcart2    2      UP  -          HP.ULTRIUM5-SCSI.001  {3,0,0,0
}
robot      3    -    TLD    -       -  -          -                     {5,0,0,1
}
  drive    -    2 hcart2    1      UP  -          HP.ULTRIUM5-SCSI.002  {4,0,0,0
}
  drive    -    3 hcart2    2      UP  -          HP.ULTRIUM5-SCSI.003  {5,0,0,0
}
 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

The policy does not specify a Storage Unit:

Residence:           (specific storage unit not required)

Please select the Storage Unit that you want for this policy as backup destination.

You have 6 storage units configured - are all 6 of them valid? 

Probably not - there are 6 Storage Units defined for 4 robots - all attached to same media server - nmin62k3l07
TLD 0 (with 2 x hcart2 drives and 2 x hcart3 drives)
TLD 1 (with 2 x hcart2 drives and 2 x hcart3 drives)
TLD 2 (with 2 x hcart2 drives)
TLD 3 (with 2 x hcart2 drives)

 

tpconfig shows 2 robots: 

TLD 2 (with 2 x hcart2 drives)
TLD 3 (with 2 x hcart2 drives)

Please delete invalid Storage Units and select a valid Storage Unit in the policy.