restore error code 5

[mubarack_s]

Hi ,
    We are using netbackup 6.5.3.1 as master server.Somedays before I have upgraded my Remote administration console from 6.5 to 6.5.3.1. But My remote restore console is upgraded only to 6.5.3.While restoring I am getting the error code 5. I have degraded my remote administration console and again started to restore still I am getting the same error.can u help me resolve this?

[Marianne]

You need vnetd (13724) in both directions.

Port Usage Guide for Windows and UNIX Platforms (  http://seer.entsupport.symantec.com/docs/281623.htm )

[mubarack_s]

Hi,


I am getting below log messages while restoring

12:45:44 (19342.001) Restoring from image created Thu Jun 17 16:05:31 2010
13:00:46 (19342.001) Status of restore from image created Thu Jun 17 16:05:31 2010 = cannot connect on socket

13:00:46 (19342.001) The following files/folders were not restored:
13:00:46 (19342.001) UTF - /tmp/test/test1/2
13:00:46 (19342.001) UTF - /tmp/test/test1/3

13:00:49 (19342.001) Retrying restore from image created Thu Jun 17 16:05:31 201012:45:38 6/18/2010: Restore Started

[mubarack_s · Accepted solution]

Hi ,

         For the above issue is due to network connectivity.

        As we configured the backup VLAN using private VLAN concepts. Master and media servers we in master VLAN and clients are in community VLAN.

        From windows administration console need have direct connctivity to client to store the backup in diffrent path.

       But in private VLAN concepts it is not possible. We got this solution from CISCO.

       Finally I configured JAVA administartion console. Now I can restore the backups using this to diffrent clients ..

    Thank you for all your support.

[Marianne]

This is exactly what I told you in this post:

https://www-secure.symantec.com/connect/forums/restore-error-code-5#comment-4056991

"Comms with the Admin Console is required to create the restore log under ...\NetBackup\logs\user_ops\<user-name>\logs  as well as the AltPath file (...\NetBackup\logs\AltPath\ALTPATH.###) where info about the alternate restore location is written."

[mubarack_s]

Hi Marianne ,

                   For admin console I have created logs Dir. But it doesn't show any logs regarding the firewall blocks.

                   Any way thanks for your support.

[srinivas_boredd]

So from Java console you ware able to restore successfully.