restore failing with 85

[Vishnuaabe]

When I do the restore using Host properties --> Master server --> General Server --> Media Host Override the restore is failing with error code 85, Media read error.

The is the error which I am getting.

02/10/2016 22:28:44 - Error bptm (pid=54076) cannot read image from media id E01011, drive index 2, err = 234
02/10/2016 22:28:52 - end Restore; elapsed time 0:13:55
02/10/2016 22:28:52 - Error bptm (pid=54076) The tape device at index 2 has a maximum block size of 524288 bytes, a buffer size of 1048576 cannot be used
02/10/2016 22:28:52 - Info bptm (pid=54076) EXITING with status 85 <----------

I tried using the same same bufffer size as a soure media server(Media server used for backup) but still its failing.

Any suggestion on this ?.

[Douglas_A]

have you tried changing the buffer to 262144 on the media server bring used?

Looks like its just complaining that the buffer is to large. Go smaller if you can, i have seen this usually its just getting the buffer small enough for the data to stream. Also sending all the buffer sizes and buffers in use might be helpful.

[Marianne]

Same issue as your post over here : https://www.veritas.com/community/forums/restore-error-85-while-using-other-media-server Please have a look at my replies in that post.

[Vishnuaabe]

again I have got the same errors.

02/11/2016 21:38:03 - begin reading
02/11/2016 21:38:03 - Error bptm (pid=51036) cannot read image from media id E01011, drive index 0, err = 234
02/11/2016 21:38:05 - Error bptm (pid=51036) The tape device at index 0 has a maximum block size of 524288 bytes, a buffer size of 1048576 cannot be used
02/11/2016 21:38:05 - Info bptm (pid=51036) EXITING with status 85 <----------

here is the logs from BPTM.

21:38:03.803 [51036.42640] <2> read_backup: ********** Using Fragment **************************
21:38:03.803 [51036.42640] <2> read_backup: fragment_num = 1
21:38:03.803 [51036.42640] <2> read_backup: Kbytes = 313168896
21:38:03.803 [51036.42640] <2> read_backup: remainder = 0
21:38:03.803 [51036.42640] <2> read_backup: id = E01011
21:38:03.803 [51036.42640] <2> read_backup: file_num = 3
21:38:03.803 [51036.42640] <2> read_backup: block_size = 1048576
21:38:03.803 [51036.42640] <2> read_backup: offset = 855306
21:38:03.803 [51036.42640] <2> read_backup: data_format = 1
21:38:03.803 [51036.42640] <2> read_backup: ****************************************************
21:38:03.803 [51036.42640] <2> read_data: last_frag = 0, opt_bytes_left = 0, tape_Kbytes_left = 313168896, opt_remainder = 0
21:38:03.803 [51036.42640] <2> read_data: Total Kbytes transferred 0
21:38:03.803 [51036.42640] <2> read_position: read position on drive index 0, is LBA 855307
21:38:03.818 [51036.42640] <2> ndmp_setup_for_read: CINDEX 0, TWIN_INDEX 0 is_tir 0 IS_NDMP 0
21:38:03.943 [51036.42640] <2> read_data: ReadFile returned FALSE, More data is available. (234);bytes = 524288
21:38:03.943 [51036.42640] <2> is_possible_recoverable_error: not attempting error recovery, errno = 234
21:38:03.943 [51036.42640] <2> ConnectionCache::connectAndCache: Acquiring new connection for host nitcnbu01.bu.nitc.catholichealth.net, query type 1
21:38:03.959 [51036.42640] <2> vnet_pbxConnect: pbxConnectEx Succeeded
21:38:03.959 [51036.42640] <2> logconnections: BPDBM CONNECT FROM 10.250.32.4.1111 TO 10.250.62.9.1556 fd = 868
21:38:03.959 [51036.42640] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:871] Ignoring VxSS authentication 2 0x2
21:38:03.959 [51036.42640] <2> db_end: Need to collect reply
21:38:03.975 [51036.42640] <16> read_data: cannot read image from media id E01011, drive index 0, err = 234
21:38:03.975 [51036.42640] <2> send_MDS_msg: DEVICE_STATUS 1 35702756 chirm01 E01011 4012762 nitcqi2k-hcart-000 2004771 READ_ERROR 0 0
21:38:03.975 [51036.42640] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1530] in failed cache ERR=11001 NAME=nitcnbu01a.nitc.catholichealth.net SVC=NULL
21:38:03.975 [51036.42640] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1273] vnet_cached_getaddrinfo_and_update() failed 6 0x6
21:38:03.975 [51036.42640] <8> vnet_is_local_host: [vnet_addrinfo.c:325] vnet_cached_getaddrinfo() failed STAT=6 RV=11001 NAME=nitcnbu01a.nitc.catholichealth.net
21:38:03.975 [51036.42640] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1530] in failed cache ERR=11001 NAME=nitcnbu01a.nitc.catholichealth.net SVC=NULL
21:38:03.975 [51036.42640] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1273] vnet_cached_getaddrinfo_and_update() failed 6 0x6
21:38:03.975 [51036.42640] <8> vnet_is_local_host: [vnet_addrinfo.c:325] vnet_cached_getaddrinfo() failed STAT=6 RV=11001 NAME=nitcnbu01a.nitc.catholichealth.net
21:38:04.178 [51036.42640] <2> log_media_error: successfully wrote to error file - 02/11/16 21:38:04 E01011 0 READ_ERROR nitcqi2k-hcart-000
21:38:04.193 [51036.42640] <2> notify: executing - C:\Program Files\Veritas\NetBackup\bin\restore_notify.cmd bptm DAG2_1451822032 restore
21:38:05.100 [51036.42640] <2> check_error_history: just tpunmount: called from bptm line 12979, EXIT_Status = 85
21:38:05.100 [51036.42640] <2> io_close: closing C:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_nitcqi2k-hcart-000, from bptm.c.16346
21:38:05.100 [51036.42640] <2> openTpreqFile: tpreq_file: C:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_nitcqi2k-hcart-000, serial_num: F001EEF031
21:38:05.100 [51036.42640] <2> get_drive_path: SCSI coordinates {3,0,0,0}, dos_path \\.\Tape0, pnp_path \\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi&rev_i6kz#6&1e42e39c&0&000000#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
21:38:05.100 [51036.42640] <2> check_serial_num: serial number match for drive with SCSI coordinates {3,0,0,0}, dos_path \\.\Tape0, drive serial number F001EEF031, expected serial number F001EEF031
21:38:05.115 [51036.42640] <2> init_tape: \\.\Tape0 (SCSI coordinates {3,0,0,0}) configured with blocksize 0
21:38:05.131 [51036.42640] <2> init_tape: \\.\Tape0 (SCSI coordinates {3,0,0,0}) has compression enabled
21:38:05.131 [51036.42640] <2> ConnectionCache::connectAndCache: Acquiring new connection for host nitcnbu01.bu.nitc.catholichealth.net, query type 1
21:38:05.146 [51036.42640] <2> vnet_pbxConnect: pbxConnectEx Succeeded
21:38:05.146 [51036.42640] <2> logconnections: BPDBM CONNECT FROM 10.250.32.4.1112 TO 10.250.62.9.1556 fd = 1648
21:38:05.146 [51036.42640] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:871] Ignoring VxSS authentication 2 0x2
21:38:05.146 [51036.42640] <2> db_end: Need to collect reply
21:38:05.146 [51036.42640] <16> io_open: The tape device at index 0 has a maximum block size of 524288 bytes, a buffer size of 1048576 cannot be used
21:38:05.146 [51036.42640] <2> drivename_write: Called with mode 1
21:38:05.146 [51036.42640] <2> drivename_unlock: unlocked
21:38:05.146 [51036.42640] <2> drivename_checklock: Called
21:38:05.146 [51036.42640] <2> drivename_lock: lock established
21:38:05.146 [51036.42640] <2> drivename_unlock: unlocked
21:38:05.146 [51036.42640] <2> drivename_close: Called for file nitcqi2k-hcart-000
21:38:05.146 [51036.42640] <2> tpunmount: NOP: MEDIA_DONE 0 833727 0 E01011 4012762 180 {0FD3A310-D142-11E5-B7C0-6A9DCED10000}
21:38:05.146 [51036.42640] <2> bptm: Calling tpunmount for media E01011
21:38:05.146 [51036.42640] <2> send_MDS_msg: MEDIA_DONE 0 833727 0 E01011 4012762 180 {0FD3A310-D142-11E5-B7C0-6A9DCED10000}
21:38:05.146 [51036.42640] <2> JobInst::sendIrmMsg: starting
21:38:05.146 [51036.42640] <2> packageBptmResourceDoneMsg: msg (MEDIA_DONE 0 833727 0 E01011 4012762 180 {0FD3A310-D142-11E5-B7C0-6A9DCED10000})
21:38:05.146 [51036.42640] <2> packageBptmResourceDoneMsg: keyword MEDIA_DONE version 0 jobid 833727 copyNum 0 mediaId E01011 mediaKey 4012762 unloadDelay 180 allocId {0FD3A310-D142-11E5-B7C0-6A9DCED10000}
21:38:05.146 [51036.42640] <2> packageBptmResourceDoneMsg: returns 0
21:38:05.146 [51036.42640] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1530] in failed cache ERR=11001 NAME=nitcnbu01a.nitc.catholichealth.net SVC=NULL
21:38:05.146 [51036.42640] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1273] vnet_cached_getaddrinfo_and_update() failed 6 0x6
21:38:05.146 [51036.42640] <8> vnet_is_local_host: [vnet_addrinfo.c:325] vnet_cached_getaddrinfo() failed STAT=6 RV=11001 NAME=nitcnbu01a.nitc.catholichealth.net
21:38:05.146 [51036.42640] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1530] in failed cache ERR=11001 NAME=nitcnbu01a.nitc.catholichealth.net SVC=NULL
21:38:05.146 [51036.42640] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1273] vnet_cached_getaddrinfo_and_update() failed 6 0x6
21:38:05.146 [51036.42640] <8> vnet_is_local_host: [vnet_addrinfo.c:325] vnet_cached_getaddrinfo() failed STAT=6 RV=11001 NAME=nitcnbu01a.nitc.catholichealth.net
21:38:05.162 [51036.42640] <2> JobInst::sendIrmMsg: returning
21:38:05.162 [51036.42640] <2> bptm: EXITING with status 85 <----------
21:38:05.162 [51036.42640] <2> bptm: Global\NetBackup Terminate Event, pid: 51036 closed.
 

[Marianne · Accepted solution]

I am asking once again - please have a look my replies to your other post. In these cases the issue is normally with hba in your media server. With some you can update driver or registry setting, but in some cases you will need to replace hba. I have posted links in your other post where a utility is described to confirm max block size on this server.

[Vishnuaabe]

sorry Marianne, I did not relaize that my query was posted last time I was getting save error so I just opened one today. I will check on the HBAs now.

[Marianne]

Please check your Connect subscriptions - you should receive email notification when there are replies to your posts.

[Marianne]

Please reply to original post for the same issue:

Restore error 85 while using other Media server