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spoold crash

Hello,

We have a problem with spad & spoold not running

spad --trace -v shows this error for which I can't find the solution:

D:\Veritas\pdde>spad.exe --trace -v
Trace: OSdlopenA: Could not load library logpluginA.dll (The specified module co
uld not be found. )
Info: set entire process max log size to 0
Info: set entire process max log size to 0
Error: 26016: SpaDB: RecoverDB failure.
Trace: EventSystem::EventStorage::loadLimits Loading event storage limits
Trace: EventSystem::EventStorage::loadLimits Original age limit: 0. New age lim
it: 0
Trace: EventSystem::EventStorage::loadLimits Original count limit: 50000. New c
ount limit: 50000
Info: EventSystem::SpaDBEventStorage::checkConsistency Starting consistency chec
k
Info: EventSystem::SpaDBEventStorage::checkConsistency Ending consistency check
Trace: EventSystem::DSEventStorage::loadLimits Loading event storage limits
Trace: EventSystem::DSEventStorage::loadLimits Original age limit: 0. New age l
imit: 0
Trace: EventSystem::DSEventStorage::loadLimits Original count limit: 50000. New
count limit: 50000
Info: EventSystem::SpaDBDSEventStorage::checkConsistency Starting consistency ch
eck
Info: EventSystem::SpaDBDSEventStorage::checkConsistency Ending consistency chec
k
Info: EventSystem::EventManager::EventManager m_orig_dsid = 2
Info: EventSystem::EventManager::newEvent Adding new event. type:1, dsid:0
Trace: EventSystem::EventStorage::checkLimits Checking event storage limits
Trace: EventSystem::EventStorage::checkLimits Current event count: 35. Storage
limit: 50000
Info: remove old record file F:\BDD\databases\spa\database\eventproperties\1.
Info: EventSystem::EventManager::newEvent Adding new event. type:4, dsid:0
Trace: EventSystem::EventStorage::checkLimits Checking event storage limits
Trace: EventSystem::EventStorage::checkLimits Current event count: 36. Storage
limit: 50000
Info: remove old record file F:\BDD\databases\spa\database\eventproperties\1.

D:\Veritas\pdde>

for spoold, when I run spoold --trace -v it gives this error :

PureDisk content router has stopped working veritas.

 

in events we have event id 1000 & 1.

 

netbackup version 8.2

Os: Windows Server 2008 R2

Please help

 

Thanks,

 

1 Solution

Accepted Solutions
Accepted Solution!

Re: spoold crash

Data loss will depend.  Was the failed disk RAID protected?  If not, then it's almost certain to result in a loss of some data.

Repairing could take a little time and needs some investigation to determine if corruption exists and where it is.  That's a Support event and not something that is easily dealt with via a discussion forum.  There are a number of paths that things can go down.

I'd strongly suggest making sure your host is healthy first, though.  If it isn't, whatever Support tells you to do is likely to have limited success.  

Charles
VCS, NBU & Appliances

View solution in original post

6 Replies

Re: spoold crash

Did you make a change on this system?  Upgrade?  Moving partitions?  Anything of that nature?

Charles
VCS, NBU & Appliances

Re: spoold crash

Hi Charles,

Thank you for your reply,

There was no change on the system that is why it is a little bit confusing..

I tried the repair (via browser) it went successfull but both spad & spoold are not starting..

I have this particular error for which I can't find an explanation :

26016: SpaDB: RecoverDB failure.

Thanks again for your help

Re: spoold crash

The only time I've seen something like this happen is when a change was made in the environment - hostname, volumes moved, something, so authentication wasn't working right.

Do you have a support case logged on this?  I did a quick look for some details on that error message and nothing immediately popped up to me as a quick fix.  I'd definitely get Support engaged to start working through a troubleshooting process.

Charles
VCS, NBU & Appliances

Re: spoold crash

Hello Charles,

Thanks again for your reply,

 

MOF, I have just been told that there may be was a disk failure on the Hypervisor on which this VM resides (the media server is a VM).

So which could explain this behaviour.

The problem now, is that how we can fix this? we tried the repair but it didn't work..

Any ideas please? will be there a data loss? if yes how to prevent this?

Thank you.

Accepted Solution!

Re: spoold crash

Data loss will depend.  Was the failed disk RAID protected?  If not, then it's almost certain to result in a loss of some data.

Repairing could take a little time and needs some investigation to determine if corruption exists and where it is.  That's a Support event and not something that is easily dealt with via a discussion forum.  There are a number of paths that things can go down.

I'd strongly suggest making sure your host is healthy first, though.  If it isn't, whatever Support tells you to do is likely to have limited success.  

Charles
VCS, NBU & Appliances

View solution in original post

Re: spoold crash

Hello Charles,

Thank you a lot for your helpful replies,

The disks were configured with RAID, that is why we are wondering if we can still repair the system.. and fix that spad error first then we will see for the spoold.

Right now, we are waiting for disk's replacements and then do again the chkdks, msdpcheck & maybe the repair again..

Fortunately, we don't have a lot of images (only 12 for 145GB) and they are all replicated to another site.

based on your replies, we will try to fix the host's health first and if we can't, we will go on a new fresh install and replicate back those images.

I will mark your replies as a solution.

Thanks again for your help.

Best regards.