status 2106 "Disk volume is down", reauthorizing each media server to the storage server

[Iwan_Tamimi]

Hi All,

I have a similar problem like this KB article: 

http://www.symantec.com/business/support/index?page=content&id=TECH190904

My question is how to do the "reauthorizing each media server to the storage server" ?

Thank you, 

Iwan 

[rk1074 · Accepted solution]

check this link out..

https://www-secure.symantec.com/connect/forums/netbackup-7504-datadomain-and-status-2106

I quote from that:

" here under is extract to add and update credentials for OpenStorage based devices

(Add OpenStorage credentials)
   tpconfig -add -storage_server <server name> -stype <server type>
            [-proxy <proxy server name>]
            -sts_user_id <user ID> [-password <password>]
            [-st <storage type>]
            Valid values for storage type (can be added together)
             Formatted Disk = 1 (DEFAULT)
             Raw Disk = 2
             Direct Attached = 4
             Network Attached = 8 (DEFAULT)

(Update OpenStorage credentials)
   tpconfig -update -storage_server <server name> -stype <server type>
            -sts_user_id <user ID> [-password <password>]

[Iwan_Tamimi]

Hi rk1074,

Thanks very much for the command, but I can just try it next week. I will let you know the result.

Regards,

iwan

[Mark_Solutions]

How close is the tech note to your situation?

Disk volume down is often casued by lack of response during very busy periods

This can be helped by adding a touch file to your Master and Media Servers (use the equivalent path for Windows):

/usr/openv/netbackup/db/config/DPS_PROXYDEFAULTRECVTMO

Add a value of 800 to this file and then re-start the NetBackup daemons / services

This helps stop the disk (Enteprise Disk / de-dupe etc.) from going up and down during busy backup periods

Hope this helps

[Iwan_Tamimi]

Hi All,

I am sorry to take this long to response back. Actually today I have a chance to try it. The real situation actually is like this:

o We have 2 master servers in 2 sides(let say side A and side B) for DR purpose using VCS 5.1 (NetBackup 7.5.0.4)

o The Open Storage is DataDomain

o On side A the backup to the DataDomain already running fine

o But after we fail-over to side B all other backup using the Tape ok, except  to the DataDomain, like the article I mentioned before, it said need to "reauthorizing"

o As suggested I tried using the following command:

# tpconfig -update -storage_server dd2bck -stype DataDomain -sts_user_id admin -password *****

and give me this error:

sts_get_server_prop_byname failed: error 2060001
one or more invalid arguments
Invalid server information for type DataDomain server ddroc1bck.
Authorization failed for OpenStorage server ddroc1bck

o BTW the command, where should I run on the master server or media server?

Any  suggestion?

Regards,

Iwan

[Iwan_Tamimi]

Hi All,

Our SI who did the installation solved the problem, actually the DDboost plug-in was never installed on the master server on the DR site (ddroc1bck).

After we install the connection are working.

Regards,

Iwan