06-13-2016 01:18 PM
Hi all I am working on a status 58 error
1)here client is Linux server with 7.5 version of the netbackup and master is also a linux server with 7.6 version
2)I ran this command from master ./bptestbpcd -client axxxxxx-f it doesn't return anything
3)I ran this command ./bpclntcmd -pn from client it doesn't return anything
4)I tried to telnet 1556 and 13724 to master the ports are open
5)the client is able to resolve the master's hostname and ip
6)I see that all the necessary daemons are running both on client and master
can anyone suggest me what is the issue or what can be done further
Solved! Go to Solution.
06-17-2016 10:44 PM
06-17-2016 01:26 AM
Please post the o/p from master
1) ping <client name>
2) telnet <client name> 1556
3) bptestbpcd -debug -verbose -client <client name>
From client
1) ping <master>
2) bpclntcmd -pn
3) netstat -an
06-17-2016 08:35 AM
hi
--> check on client
/etc/services - make sure netbackup ports are not assigned to other services
-->and check the required interface on client in bp.conf file.
06-17-2016 11:38 AM
please run this
looks like some hostname or dns issue
-->bpclntcmd -self on client
-->bpclntcmd -hn <master server> on client
-->bpclntcmd -ip <master server> on client
06-17-2016 12:29 PM
ran bpclntcmd -hn and bpclntcmd -ip on client and client is able to resolve the master name and ip
06-17-2016 12:35 PM
https://www.veritas.com/support/en_US/article.000037729
( use the link above )
06-17-2016 12:43 PM
hi LifeLive I have
1)ping client:the master able to resolve the client name and IP but not ping
2)telnet : returns nothing waited on it fair bit of time
3)bptestbpcd -debug -verbose -client <client name>
sudo-sh[root@plxxx-bxxxxx1]# ./bptestbpcd -debug -verbose -client pxxx-axxx-f
15:36:41.837 [8565] <2> bptestbpcd: VERBOSE = 0
15:36:41.848 [8565] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1796: pseudo PN for : pxxx-bkxxx01
15:36:41.855 [8565] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1796: pseudo PN for : pxxx-bkxxx01
15:36:41.861 [8565] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1796: pseudo PN for : pxxx-bkxxx01
4)ping master gives destination host unreachable
5)./bpclntcmd -pn returns nothing
6)netstat -an returns very huge result can you please tell me what exactly you are looking for so that I can copy and paste that particular part
06-17-2016 01:43 PM
hi Will Restore
I have gone thorugh the article you have given here but was not able to exactly point out the issue that is ocuring.Thanks for the reply though.
06-17-2016 01:48 PM
I have a question should the client name be written to the /etc/hosts file in master
06-17-2016 02:33 PM
if dns is working fine then you dont need to, but try adding sometimes this resolves the issue
and in your early post you mean "ping master gives destination host unreachable" --> check with your network team make sure you have connection between master and client
and try adding
--> client name in master server /etc/hosts
--> master name in client /etc/hosts
then run
bpclntcmd -clear_host_cache
06-17-2016 10:44 PM
06-19-2016 12:31 PM