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status 58 error

nmour92
Level 3

Hi all I am working on a status 58 error

1)here client is Linux server with 7.5 version of the netbackup and master is also a linux server with 7.6 version

2)I ran this command from master ./bptestbpcd -client axxxxxx-f  it doesn't return anything

3)I ran this command ./bpclntcmd -pn from client it doesn't return  anything

4)I tried to telnet 1556 and 13724 to master the ports are open 

5)the client is able to resolve the master's hostname and ip

6)I see that all the necessary daemons are running both on client and master

can anyone suggest me what is the issue or what can be done further

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
If you cannot telnet or ping the client from the master, you have a network issue. These are proof that this is not a NBU problem. Talk to your network team.

View solution in original post

11 REPLIES 11

LifeLive
Level 1

Please post the o/p from master

1) ping <client name>

2) telnet <client name> 1556

3) bptestbpcd -debug -verbose -client <client name>

From client

1) ping <master>

2) bpclntcmd -pn

3) netstat -an

Shaf
Level 6

hi

--> check on client 

/etc/services - make sure netbackup ports are not assigned to other services

-->and check the required interface on client in bp.conf file.

Shaf
Level 6

please run this

looks like some hostname or dns issue

-->bpclntcmd -self on client

-->bpclntcmd -hn <master server> on client

-->bpclntcmd -ip <master server> on client

 

nmour92
Level 3

ran bpclntcmd -hn and bpclntcmd -ip on client and client is able to resolve the master name and ip

Will_Restore
Level 6

https://www.veritas.com/support/en_US/article.000037729

Troubleshooting procedures for Status 58 errors.

( use the link above )

nmour92
Level 3

hi LifeLive I have

1)ping client:the master able to resolve the client name and IP but not ping

2)telnet : returns nothing waited on it fair bit of time

3)bptestbpcd -debug -verbose -client <client name>

sudo-sh[root@plxxx-bxxxxx1]# ./bptestbpcd -debug -verbose -client pxxx-axxx-f
15:36:41.837 [8565] <2> bptestbpcd: VERBOSE = 0
15:36:41.848 [8565] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1796: pseudo PN for : pxxx-bkxxx01
15:36:41.855 [8565] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1796: pseudo PN for : pxxx-bkxxx01
15:36:41.861 [8565] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1796: pseudo PN for : pxxx-bkxxx01

4)ping master gives destination host unreachable

5)./bpclntcmd -pn returns nothing

6)netstat -an returns very huge result can you please tell me what exactly you are looking for so that I can copy and paste that particular part

 

 

 

nmour92
Level 3

hi Will Restore

I have gone thorugh the article you have given here but was not able to exactly point out the issue that is ocuring.Thanks for the reply though.

nmour92
Level 3

I have a question should the client name be written to the /etc/hosts file in master

Shaf
Level 6

if dns is working fine then you dont need to, but try adding sometimes this resolves the issue

 

and in your early post you mean "ping master gives destination host unreachable" --> check with your network team make sure you have connection between master and client

 

and try adding

 

--> client name in master server /etc/hosts

--> master name in client /etc/hosts

then run

bpclntcmd -clear_host_cache

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
If you cannot telnet or ping the client from the master, you have a network issue. These are proof that this is not a NBU problem. Talk to your network team.

nmour92
Level 3

Thank you Marianne and  Shaf thank you guys I just wanted to  make sure that no stone is left unturned from a UNIX admin side before contacting the network team.