system error occurred(130)

[Prajna]

We have installed Netbackup agent 7.6.0.4 in the Linux Suse server and while configuring Netnbackup we are getting the below error.

1/13/2016 7:44:40 AM - begin writing
1/13/2016 7:44:40 AM - Info bptm(pid=13548) start            
1/13/2016 7:50:01 AM - Critical bpbrm(pid=13060) from client ukgbdcesrpl048: FTL - terminated by signal 11    
1/13/2016 7:50:06 AM - Info bpbkar32(pid=23215) done. status: 130: system error occurred       
1/13/2016 7:50:06 AM - end writing; write time: 0:05:26
system error occurred(130)

OS version:

Master server: Windows 2008 R2

Client server: SUSE Linux Enterprise Server 11 (x86_64)

Please advice..!!

[revarooo]

Can you post up the client bpbkar log and the media server bpbrm log?

[Nicolai]

Status 11 is a segmentation fault according to http://www.veritas.com/docs/000026184

You need to investigate why the OS does a segmentation fault - it like a Doctor Watson on Windows.

Take a  look at /var/log/messages as it may reveal the cause to the core dump.

Ensure the OS has been patched to a somewhat recently version.

If you use VxFS this tech note may apply : http://www.veritas.com/docs/000029874

[Marianne]

What exactly are you trying to backup on the client?

Have you verified FileSystem Compatibility in NBU OS SCL?

Please create bpbkar log folder on the client and upload log after the next failure (please copy the log to bpbkar.txt before uploading as File attachment).

[Prajna]

I have enabled bpbkar and bpbrm logs now. Will provide the logs ASAP

[Prajna]

We are not using VxFS.

In /var/log/messages we found nothing important. only below lines were keep on repeating.

Jan 19 13:18:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:19:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:20:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:21:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:21:45 UKGBDCESRPL048 syslog-ng[1429]: Log statistics; dropped='pipe(/dev/xconsole)=0', dropped='pipe(/dev/tty10)=0', processed='center(queued)=37922', processed='center(received)=19745', processed='destination(messages)=1609', processed='destination(mailinfo)=18006', processed='destination(mailwarn)=62', processed='destination(localmessages)=0', processed='destination(mailerr)=0', processed='destination(warn)=76', processed='destination(netmgm)=0', processed='destination(cron)=5', processed='destination(console)=14', processed='destination(mail)=18068', processed='destination(null)=0', processed='destination(xconsole)=14', processed='destination(firewall)=68', processed='destination(acpid)=0', processed='source(src)=19745'
Jan 19 13:22:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:23:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:24:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:25:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:26:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status
Jan 19 13:27:12 UKGBDCESRPL048 sudo:   esrsve : TTY=unknown ; PWD=/opt/esrsve/connectivityreport ; USER=root ; COMMAND=/sbin/service esrskeepalive status

[Marianne]

The entries in messages file do not seem to be related to the backup failure.

Replies to these queries would also be 'nice':

What exactly are you trying to backup on the client? (Backup Selection)
Which File system types on Backup Selection items?

Have you verified FileSystem Compatibility in NBU OS SCL? http://www.veritas.com/docs/000040842 

[Nicolai · Accepted solution]

Talk about the issue to the unix admin. He/she should be able to help you with the issue.

Problem is not Netbackup related, its the OS that fails.