the backup failed to back up the requested files (6)

[netbackup22]

10 sept. 2019 18:02:32 - Info nbjm (pid=5140) starting backup job (jobid=120969) for client srv-recharge.snmvt.intra, policy P_DB_SQL_NEW, schedule Full
10 sept. 2019 18:02:32 - Info nbjm (pid=5140) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=120969, request id:{B7E95808-3460-449A-A532-EBF8F63D35FC})
10 sept. 2019 18:02:32 - requesting resource sauv01py112-hcart-robot-tld-0
10 sept. 2019 18:02:32 - requesting resource sauv01py112.snmvt.intra.NBU_POLICY.MAXJOBS.P_DB_SQL_NEW
10 sept. 2019 18:02:32 - granted resource sauv01py112.snmvt.intra.NBU_POLICY.MAXJOBS.P_DB_SQL_NEW
10 sept. 2019 18:02:35 - estimated 0 kbytes needed
10 sept. 2019 18:02:35 - Info nbjm (pid=5140) started backup (backupid=srv-recharge.snmvt.intra_1568134955) job for client srv-recharge.snmvt.intra, policy P_DB_SQL_NEW, schedule Full on storage unit
10 sept. 2019 18:02:35 - started process bpbrm (pid=8652)
10 sept. 2019 18:02:37 - Info bpbrm (pid=8652) srv-recharge.snmvt.intra is the host to backup data from
10 sept. 2019 18:02:37 - Info bpbrm (pid=8652) reading file list for client
10 sept. 2019 18:02:39 - connecting
10 sept. 2019 18:02:42 - Info bpbrm (pid=8652) starting bphdb on client
10 sept. 2019 18:02:42 - connected; connect time: 0:00:00
10 sept. 2019 18:02:42 - Info bphdb (pid=1428) Backup started
10 sept. 2019 18:02:44 - Info dbclient (pid=612) INF - Intelligent policy initiated by server <sauv01py112.snmvt.intra>
10 sept. 2019 18:02:45 - Info dbclient (pid=612) INF - Intelligent policy <P_DB_SQL_NEW> is valid. The input file <C:\Program Files\Veritas\NetBackup\dbext\mssql\input.1428.0.0910119.180242> has been parsed successfully
10 sept. 2019 18:02:47 - Info dbclient (pid=612) INF - <RECHARGE> is a Failover Cluster Instance. Using virtual name <SRV-RECHARGE.snmvt.intra>
10 sept. 2019 18:02:47 - Info dbclient (pid=612) INF - Instance server name resolved to: <SRV-RECHARGE>
10 sept. 2019 18:02:49 - Info dbclient (pid=612) INF - Intelligent policy <P_DB_SQL_NEW> has resulted in <6> batch operation(s).
10 sept. 2019 18:02:50 - Info dbclient (pid=612) INF - Intelligent policy <P_DB_SQL_NEW>: <6> operation(s) will protect full databases.
10 sept. 2019 18:02:51 - Info dbclient (pid=612) INF - Intelligent policy preprocessing has finished, created temporary batch file <__18_02_48_408_00.bch>, and submitted it to the backend agent for processing
10 sept. 2019 18:02:54 - Info dbclient (pid=612) INF - BACKUP STARTED USING
10 sept. 2019 18:02:54 - Info dbclient (pid=612) Microsoft SQL Server 2008 R2 (SP1) - 10.50.2789.0 (X64)
10 sept. 2019 18:02:54 - Info dbclient (pid=612) Sep 28 2011 17:10:21
10 sept. 2019 18:02:54 - Info dbclient (pid=612) Copyright (c) Microsoft Corporation
10 sept. 2019 18:02:54 - Info dbclient (pid=612) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
10 sept. 2019 18:02:54 - Info dbclient (pid=612) Batch = __18_02_48_408_00.bch, Op# = 1
10 sept. 2019 18:02:56 - Info dbclient (pid=612) INF - Using backup image SQL05PY100.MSSQL7.SRV-RECHARGE\RECHARGE.db.ProFidelity.~.7.001of001.20190910180253..C
10 sept. 2019 18:02:56 - Info dbclient (pid=612) INF - backup database "ProFidelity" to VIRTUAL_DEVICE='VNBU0-612-8960-1568134975' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
10 sept. 2019 18:02:58 - Info dbclient (pid=612) INF - Number of stripes: 1, Number of buffers per stripe 2.
10 sept. 2019 18:02:58 - Info dbclient (pid=612) INF - Setting backup catalog name to: srv-recharge.snmvt.intra
10 sept. 2019 18:03:02 - Info dbclient (pid=612) INF - Created VDI object for SQL Server instance <RECHARGE>. Connection timeout is <300> seconds.
10 sept. 2019 18:08:06 - Info dbclient (pid=612) ERR - Error in GetConfiguration: 0x80770003.
10 sept. 2019 18:08:07 - Info dbclient (pid=612) CONTINUATION: - The api was waiting and the timeout interval had elapsed.
10 sept. 2019 18:08:13 - Info dbclient (pid=612) INF - OPERATION #1 of batch __18_02_48_408_00.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 320(320) seconds.
10 sept. 2019 18:08:20 - Info dbclient (pid=612) INF - BACKUP STARTED USING
10 sept. 2019 18:08:20 - Info dbclient (pid=612) Microsoft SQL Server 2008 R2 (SP1) - 10.50.2789.0 (X64)
10 sept. 2019 18:08:20 - Info dbclient (pid=612) Sep 28 2011 17:10:21
10 sept. 2019 18:08:20 - Info dbclient (pid=612) Copyright (c) Microsoft Corporation
10 sept. 2019 18:08:20 - Info dbclient (pid=612) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
10 sept. 2019 18:08:20 - Info dbclient (pid=612) Batch = __18_02_48_408_00.bch, Op# = 2
10 sept. 2019 18:08:21 - Info dbclient (pid=612) INF - Using backup image SQL05PY100.MSSQL7.SRV-RECHARGE\RECHARGE.db.TOP_UP_Test.~.7.001of001.20190910180818..C
10 sept. 2019 18:08:21 - Info dbclient (pid=612) INF - backup database "TOP_UP_Test" to VIRTUAL_DEVICE='VNBU0-612-2632-1568135300' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
10 sept. 2019 18:08:22 - Info dbclient (pid=612) INF - Number of stripes: 1, Number of buffers per stripe 2.
10 sept. 2019 18:08:22 - Info dbclient (pid=612) INF - Setting backup catalog name to: srv-recharge.snmvt.intra
10 sept. 2019 18:08:23 - Info dbclient (pid=612) INF - Created VDI object for SQL Server instance <RECHARGE>. Connection timeout is <300> seconds.
10 sept. 2019 18:13:24 - Info dbclient (pid=612) ERR - Error in GetConfiguration: 0x80770003.
10 sept. 2019 18:13:25 - Info dbclient (pid=612) CONTINUATION: - The api was waiting and the timeout interval had elapsed.
10 sept. 2019 18:13:31 - Info dbclient (pid=612) INF - OPERATION #2 of batch __18_02_48_408_00.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 312(312) seconds.
10 sept. 2019 18:13:37 - Info dbclient (pid=612) INF - BACKUP STARTED USING
10 sept. 2019 18:13:37 - Info dbclient (pid=612) Microsoft SQL Server 2008 R2 (SP1) - 10.50.2789.0 (X64)
10 sept. 2019 18:13:37 - Info dbclient (pid=612) Sep 28 2011 17:10:21
10 sept. 2019 18:13:37 - Info dbclient (pid=612) Copyright (c) Microsoft Corporation
10 sept. 2019 18:13:37 - Info dbclient (pid=612) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
10 sept. 2019 18:13:37 - Info dbclient (pid=612) Batch = __18_02_48_408_00.bch, Op# = 3
10 sept. 2019 18:13:38 - Info dbclient (pid=612) INF - Using backup image SQL05PY100.MSSQL7.SRV-RECHARGE\RECHARGE.db.master.~.7.001of001.20190910181335..C
10 sept. 2019 18:13:40 - Info dbclient (pid=612) INF - backup database "master" to VIRTUAL_DEVICE='VNBU0-612-4400-1568135618' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
10 sept. 2019 18:13:40 - Info dbclient (pid=612) INF - Setting backup catalog name to: srv-recharge.snmvt.intra
10 sept. 2019 18:13:40 - Info dbclient (pid=612) INF - Number of stripes: 1, Number of buffers per stripe 2.
10 sept. 2019 18:13:41 - Info dbclient (pid=612) INF - Created VDI object for SQL Server instance <RECHARGE>. Connection timeout is <300> seconds.
11 sept. 2019 02:30:28 - Info dbclient (pid=612) INF - Thread has been closed for stripe #0
11 sept. 2019 02:30:38 - Info dbclient (pid=612) INF - OPERATION #3 of batch __18_02_48_408_00.bch SUCCEEDED with STATUS 0 (0 is normal). Elapsed time = 29822(1) seconds
11 sept. 2019 02:30:43 - Info dbclient (pid=612) INF - BACKUP STARTED USING
11 sept. 2019 02:30:43 - Info dbclient (pid=612) Microsoft SQL Server 2008 R2 (SP1) - 10.50.2789.0 (X64)
11 sept. 2019 02:30:43 - Info dbclient (pid=612) Sep 28 2011 17:10:21
11 sept. 2019 02:30:43 - Info dbclient (pid=612) Copyright (c) Microsoft Corporation
11 sept. 2019 02:30:43 - Info dbclient (pid=612) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
11 sept. 2019 02:30:43 - Info dbclient (pid=612) Batch = __18_02_48_408_00.bch, Op# = 4
11 sept. 2019 02:30:44 - Info dbclient (pid=612) INF - Using backup image SQL05PY100.MSSQL7.SRV-RECHARGE\RECHARGE.db.model.~.7.001of001.20190911023042..C
11 sept. 2019 02:30:45 - Info dbclient (pid=612) INF - backup database "model" to VIRTUAL_DEVICE='VNBU0-612-1604-1568165444' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
11 sept. 2019 02:30:46 - Info dbclient (pid=612) INF - Number of stripes: 1, Number of buffers per stripe 2.
11 sept. 2019 02:30:46 - Info dbclient (pid=612) INF - Setting backup catalog name to: srv-recharge.snmvt.intra
11 sept. 2019 02:30:46 - Info dbclient (pid=612) INF - Created VDI object for SQL Server instance <RECHARGE>. Connection timeout is <300> seconds.
11 sept. 2019 02:43:39 - Info dbclient (pid=612) INF - Thread has been closed for stripe #0
11 sept. 2019 02:43:48 - Info dbclient (pid=612) INF - OPERATION #4 of batch __18_02_48_408_00.bch SUCCEEDED with STATUS 0 (0 is normal). Elapsed time = 785(1) seconds
11 sept. 2019 02:43:54 - Info dbclient (pid=612) INF - BACKUP STARTED USING
11 sept. 2019 02:43:54 - Info dbclient (pid=612) Microsoft SQL Server 2008 R2 (SP1) - 10.50.2789.0 (X64)
11 sept. 2019 02:43:54 - Info dbclient (pid=612) Sep 28 2011 17:10:21
11 sept. 2019 02:43:54 - Info dbclient (pid=612) Copyright (c) Microsoft Corporation
11 sept. 2019 02:43:54 - Info dbclient (pid=612) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
11 sept. 2019 02:43:54 - Info dbclient (pid=612) Batch = __18_02_48_408_00.bch, Op# = 5
11 sept. 2019 02:43:54 - Info dbclient (pid=612) INF - Using backup image SQL05PY100.MSSQL7.SRV-RECHARGE\RECHARGE.db.msdb.~.7.001of001.20190911024352..C
11 sept. 2019 02:43:55 - Info dbclient (pid=612) INF - backup database "msdb" to VIRTUAL_DEVICE='VNBU0-612-4200-1568166234' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
11 sept. 2019 02:43:56 - Info dbclient (pid=612) INF - Setting backup catalog name to: srv-recharge.snmvt.intra
11 sept. 2019 02:43:56 - Info dbclient (pid=612) INF - Number of stripes: 1, Number of buffers per stripe 2.
11 sept. 2019 02:43:57 - Info dbclient (pid=612) INF - Created VDI object for SQL Server instance <RECHARGE>. Connection timeout is <300> seconds.
11 sept. 2019 02:57:01 - Info dbclient (pid=612) INF - Thread has been closed for stripe #0
11 sept. 2019 02:57:12 - Info dbclient (pid=612) INF - OPERATION #5 of batch __18_02_48_408_00.bch SUCCEEDED with STATUS 0 (0 is normal). Elapsed time = 799(2) seconds
11 sept. 2019 02:57:17 - Info dbclient (pid=612) INF - BACKUP STARTED USING
11 sept. 2019 02:57:17 - Info dbclient (pid=612) Microsoft SQL Server 2008 R2 (SP1) - 10.50.2789.0 (X64)
11 sept. 2019 02:57:17 - Info dbclient (pid=612) Sep 28 2011 17:10:21
11 sept. 2019 02:57:17 - Info dbclient (pid=612) Copyright (c) Microsoft Corporation
11 sept. 2019 02:57:17 - Info dbclient (pid=612) Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
11 sept. 2019 02:57:17 - Info dbclient (pid=612) Batch = __18_02_48_408_00.bch, Op# = 6
11 sept. 2019 02:57:18 - Info dbclient (pid=612) INF - Using backup image SQL05PY100.MSSQL7.SRV-RECHARGE\RECHARGE.db.recharge.~.7.001of001.20190911025716..C
11 sept. 2019 02:57:19 - Info dbclient (pid=612) INF - backup database "recharge" to VIRTUAL_DEVICE='VNBU0-612-7308-1568167037' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
11 sept. 2019 02:57:20 - Info dbclient (pid=612) INF - Setting backup catalog name to: srv-recharge.snmvt.intra
11 sept. 2019 02:57:20 - Info dbclient (pid=612) INF - Number of stripes: 1, Number of buffers per stripe 2.
11 sept. 2019 02:57:20 - Info dbclient (pid=612) INF - Created VDI object for SQL Server instance <RECHARGE>. Connection timeout is <300> seconds.
11 sept. 2019 03:10:21 - Info dbclient (pid=612) INF - Thread has been closed for stripe #0
11 sept. 2019 03:10:30 - Info dbclient (pid=612) INF - OPERATION #6 of batch __18_02_48_408_00.bch SUCCEEDED with STATUS 0 (0 is normal). Elapsed time = 794(2) seconds
11 sept. 2019 03:10:33 - Info dbclient (pid=612) INF - Results of executing <__18_02_48_408_00.bch>:
11 sept. 2019 03:10:33 - Info dbclient (pid=612) <4> operations succeeded. <2> operations failed.
11 sept. 2019 03:10:34 - Info dbclient (pid=612) INF - The following object(s) were not backed up successfully.
11 sept. 2019 03:10:34 - Info dbclient (pid=612) INF - ProFidelity
11 sept. 2019 03:10:35 - Info dbclient (pid=612) INF - TOP_UP_Test
11 sept. 2019 03:10:56 - Error bpbrm (pid=8652) from client srv-recharge.snmvt.intra: ERR - exit status: <1>
11 sept. 2019 03:10:56 - Error bpbrm (pid=8652) from client srv-recharge.snmvt.intra: ERR - bphdb exit status = 6: the backup failed to back up the requested files
11 sept. 2019 03:10:59 - Info bphdb (pid=1428) done. status: 6: the backup failed to back up the requested files
11 sept. 2019 03:10:59 - end writing
the backup failed to back up the requested files (6)

[netbackup22]

hello how can you help me to troubleshooting??, this later issus

[Marianne · Accepted solution]

@netbackup22 

If I may asked - what have YOU done to troubleshoot? 
By now you know that you need dbclient at logging level 3 on the client - does the folder exist on the client?
Have you checked the log? 
I have previously suggested that you check SQL errorlog and VDI log on the SQL client.
Have you done that?  
(PLEASE reach out to the SQL dba to assist with creating and checking logs - something is wrong on the SQL side - NBU is merely reporting the error, not causing it.)

Have you tried to look in the Job Details for error messages? 
e.g. 

10 sept. 2019 18:08:06 - Info dbclient (pid=612) ERR - Error in GetConfiguration: 0x80770003.
10 sept. 2019 18:08:07 - Info dbclient (pid=612) CONTINUATION: - The api was waiting and the timeout interval had elapsed.

Have you tried to type something like this in Google?
NetBackup SQL dbclient  ERR - Error in GetConfiguration: 0x80770003 

You will find Veritas article about this error and some forum posts here on VOX.