12-01-2015 08:28 AM
Hello support,
how to troubleshoot the drive down issue in netbackup?
thanks in advance
david
Solved! Go to Solution.
12-01-2015 02:54 PM
Some ideas as starting points
Can OS see the drive correctly
Is the issue only on one media server
Is the issue more than one drive
When does it go down
Does it always go down
Can you set it to 'up'
What is in /usr/openv/netbackup/db/media/errors file on the media server(s) that see that drive (or drives if more than one)
Whats in the system message log and the netbackup bptm log
Where in the job does it go down, on tape load, of tape write, on eject etc ...
Does it always go down in the same place in a job
Are using the drive_unload (or drive _eject) script (there is a bug at certain versions that can cause drives to go down, this isn;t widely used though so probably not this)
Did it every work
Have there been any recent changes (eg visit from Engineer to fix h/ware prolem on robot)
Can you load a tape into a drive usingin robtest from the robot control host
Hope this helps, just a few ideas ...
12-01-2015 08:41 AM
You can refer the technote below
Troubleshooting Drive/Library Issues in NetBackup
https://www.veritas.com/support/en_US/article.TECH169477
12-01-2015 08:58 AM
12-01-2015 02:54 PM
Some ideas as starting points
Can OS see the drive correctly
Is the issue only on one media server
Is the issue more than one drive
When does it go down
Does it always go down
Can you set it to 'up'
What is in /usr/openv/netbackup/db/media/errors file on the media server(s) that see that drive (or drives if more than one)
Whats in the system message log and the netbackup bptm log
Where in the job does it go down, on tape load, of tape write, on eject etc ...
Does it always go down in the same place in a job
Are using the drive_unload (or drive _eject) script (there is a bug at certain versions that can cause drives to go down, this isn;t widely used though so probably not this)
Did it every work
Have there been any recent changes (eg visit from Engineer to fix h/ware prolem on robot)
Can you load a tape into a drive usingin robtest from the robot control host
Hope this helps, just a few ideas ...
12-01-2015 08:08 PM
12-02-2015 09:13 AM
thanks every one for your support
12-16-2015 01:37 AM
any updates on this issue ?
12-16-2015 01:47 AM