uexpected return value from db_IMAGErecieve : allocation failed 10 (status 10)

[NBU35]

Hi All

Master server : Solaris 10, NBU 7.1.0.3.

I am try to fetch infomation about the images in media from catalog, I am facing issue in it.

When I try to do it from catalog section in GUI,I recieve following error.

uexpected return value from db_IMAGErecieve : allocation failed 10 (status 10)

When I run command bpimmedia from CLI , I recive "Allocation Failed " Error.

I followed one technote from Symantec and set the vaue 50 in DBMto file.

http://www.symantec.com/business/support/index?page=content&id=TECH19038&profileURL=https%3A%2F%2Fsy...

but it dint work.

Size of catalog is around 1 TB.

Images are on Virtual media of Quantum DXI.

Please suggest on this.

[Marianne · Accepted solution]

A bit shorter path to TN: http://www.symantec.com/docs/TECH19038

Did you do the 'time' test with 0 (zero) in DBMto as per the TN?

# time bpimmedia -mediaid foobar

Did you restart NBU after adding creating or changing DBMto file?

I have only ever had success with this file after restarting NBU (although the TN does not mention restart).

PS: With catalog size of 1TB, it is probably time to split into two separate master servers or else have a good look at retention levels and to distinguish between recovery and retention needs - e.g. Financial data may need to be kept for 5 years, but is it necessary to also keep each system's OS drives/filesystem for the same length of time? 
Just a thought...

[NBU35]

Hi I had not tried to bounce NBU services. Also retention level of some backups are really high even to Infinite due to businesss needs.

[NBU35]

Issue resolved after recycling netbackup services on master server.