02-04-2013 09:01 AM
Hi all
i'm having trobule with a box running redhat 5 and netbackup 7.1, i cant connect to the GUI, i get unbale to log in, status 526
From the log, i get the below -
Connecting to vnetd service over PBX port = 1556
ServerInterface:Logon:Exception encountered null
ServerInterface:Logon - Initial host:null, Current host:valorum, PBX port:1556
Can not connect to the NB-Java authentication service on valorum on port 1556. Exception:
vrts.common.server.CantConnectToAuthServViaVNETDException
Any ideas what can cause this?
Thanks
Solved! Go to Solution.
02-04-2013 09:24 AM
Check all services are running (bpps -x) on that server that you are connecting to - if in doubt do a netbackup start (in the bin/goodies directory) but if pbx_exchange itself is not running you may need to start that first (pbx_exchanged start)
If all services were running then check for firewalls (local and on the server) in case something is just blocking your communications
If you are running the console on a PC with UAC enabled then remember to right click and rin as administrator
Hope this helps
02-04-2013 09:24 AM
Check all services are running (bpps -x) on that server that you are connecting to - if in doubt do a netbackup start (in the bin/goodies directory) but if pbx_exchange itself is not running you may need to start that first (pbx_exchanged start)
If all services were running then check for firewalls (local and on the server) in case something is just blocking your communications
If you are running the console on a PC with UAC enabled then remember to right click and rin as administrator
Hope this helps
02-04-2013 12:41 PM
check you havent run out of disk space on master server
02-04-2013 02:09 PM
Are you running Java 7.1
Unfortunately the same version of Java as the NetBackup is usually required.
I have had 3 different versions of Java on my desktop in order to support several netBackup environments.
02-05-2013 08:31 AM
output from bpps -x
[root@systemx bin]# ./bpps -x
NB Processes
------------
root 3527 1 0 16:25 ? 00:00:00 /usr/openv/netbackup/bin/vnetd - standalone
root 3530 1 0 16:25 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -s tandalone
root 3598 1 0 16:25 ? 00:00:00 /usr/openv/db//bin/NB_dbsrv @/us r/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 7
root 3789 1 0 16:26 ? 00:00:00 /usr/openv/netbackup/bin/bprd
root 3794 1 0 16:26 ? 00:00:00 /usr/openv/netbackup/bin/bpcompa td
root 3801 1 0 16:26 ? 00:00:00 /usr/openv/netbackup/bin/bpdbm
root 5077 1 0 16:26 ? 00:00:00 /usr/openv/netbackup/bin/admincm d/bpstsinfo -UPDATE
MM Processes
------------
root 3781 1 0 16:25 ? 00:00:00 /usr/openv/volmgr/bin/ltid
root 3787 1 0 16:26 ? 00:00:00 vmd
Shared Symantec Processes
-------------------------
also a print screen of the error when i load up the gui software (this is from sitting infront of the system)
02-05-2013 09:05 AM
did you miss the last line when you cut/paste the bpps -x output?
should be
Shared Symantec Processes
-------------------------
root 4260 1 0 2012 ? 01:30:03 /opt/VRTSpbx/bin/pbx_exchange
02-05-2013 09:08 AM
The following example is from a Solaris 9 server running NetBackup 6.0:
# /usr/openv/netbackup/bin/bpps -x
...
Shared VERITAS Processes
------------------------
root 827 1 0 Sep 23 ? 1:26 /opt/VRTSpbx/bin/pbx_exchange
To stop thepbx_exchange daemon:
# /opt/VRTSpbx/bin/vxpbx_exchanged stop
To start thepbx_exchange daemon:
# /opt/VRTSpbx/bin/vxpbx_exchanged start
02-05-2013 09:09 AM
the prolbem was with /opt/VRTSpbx/bin/pbx_exchange, looks like something or someone removed it from the system as it wasnt installed
i've installed the packages again and all is now fine
Thanks for your help all!