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unable to retrieve version of the server

Hi,

 

We have UNIX (Solaris 10, X86 ) env that run NetBackup 7.0.1  - Master Server.

The Problem is that I try to run NetBackup Administration Console on my PC (Win7) and get message "unable to retrieve version of the server".

On "Change Server" Window I have allready insert the server name including add it to Windows host file… I have ping and it resolved.

Please note that the installed console version is 7.5.0.4 - I Would like to now if there is a problem with it....

 

Please Help.

BR

Asaf

1 Solution

Accepted Solutions
Accepted Solution!

To use Windows Admin Console,

To use Windows Admin Console, you need to add your PC to /etc/hosts on the master and add SERVER entry for your PC to bp.conf on the master.
Plus of course same version and patch on your PC.

I personally prefer to manage Unix/Linux masters with Java Console. Again, same version and patch level as master.

View solution in original post

12 Replies

You need to use the same

You need to use the same version of the Java Console or Windows Admin console as your master server. 

you can try to install the

you can try to install the same version java console.

Accepted Solution!

To use Windows Admin Console,

To use Windows Admin Console, you need to add your PC to /etc/hosts on the master and add SERVER entry for your PC to bp.conf on the master.
Plus of course same version and patch on your PC.

I personally prefer to manage Unix/Linux masters with Java Console. Again, same version and patch level as master.

View solution in original post

  trace logs of bpcd

 

trace logs of bpcd and

/usr/openv/netbackup/logs/bpjava-msvc

/usr/openv/netbackup/logs/bpjave-svsvc

Do entry in host file and bp.conf...

below link will help you...

https://www-secure.symantec.com/connect/forums/new-install-nbu-75-and-console-not-working

 

https://www-secure.symantec.com/connect/forums/administrative-console-will-not-open-newly-installed-...

RonCaplinger - is 100%

 

  asaf9280--- is this

 

asaf9280--- is this resolved?

Hi all, Sorry about the delay

Hi all,

Sorry about the delay of my answer.

As Ron said, maybe there is a problem with the version.

Therefore, I tried to download the right version (7.0) but I have license problem since the company that installed the NBU on my PC, are not working with us anymore.

I tried to download it from the FTP with my serials that I found on the Help/About but none of them was correct.

Do you have an idea how can I download it without put the serial?

Thanks for your help

Asaf

contact customer care

Were you able to downalod the

Were you able to downalod the correct version by reaching customer care ?

If the issue was resolved, do not forget to mark the solution. yes

Hi All, This issue is

Hi All,

This issue is resolved after doing the registry setting on the Master Backup server.

 

Added the "Media server Name" on the "Server" String Value on

HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\

Are you the same person as

Are you the same person as the original poster? Or working with asaf9280?

The OS in the opening post is listed as Unix - that is why I advised to add SERVER entry to bp.conf and add /etc/hosts entry...

According to your post this is actually Windows?
Or do you have a similar issue as asaf9280?

Strange..!! You started the

Strange..!!

You started the problem with UNIX (Solaris 10, X86 ) and you resolved it by modifying registry on Unix server?? ;)