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unable to retrieve version of the server

asaf9280
Level 2

Hi,

 

We have UNIX (Solaris 10, X86 ) env that run NetBackup 7.0.1  - Master Server.

The Problem is that I try to run NetBackup Administration Console on my PC (Win7) and get message "unable to retrieve version of the server".

On "Change Server" Window I have allready insert the server name including add it to Windows host file… I have ping and it resolved.

Please note that the installed console version is 7.5.0.4 - I Would like to now if there is a problem with it....

 

Please Help.

BR

Asaf

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

To use Windows Admin Console, you need to add your PC to /etc/hosts on the master and add SERVER entry for your PC to bp.conf on the master.
Plus of course same version and patch on your PC.

I personally prefer to manage Unix/Linux masters with Java Console. Again, same version and patch level as master.

View solution in original post

12 REPLIES 12

RonCaplinger
Level 6

You need to use the same version of the Java Console or Windows Admin console as your master server. 

huanglao2002
Level 6

you can try to install the same version java console.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

To use Windows Admin Console, you need to add your PC to /etc/hosts on the master and add SERVER entry for your PC to bp.conf on the master.
Plus of course same version and patch on your PC.

I personally prefer to manage Unix/Linux masters with Java Console. Again, same version and patch level as master.

Ankit_Maheshwar
Level 5

 

trace logs of bpcd and

/usr/openv/netbackup/logs/bpjava-msvc

/usr/openv/netbackup/logs/bpjave-svsvc

Do entry in host file and bp.conf...

below link will help you...

https://www-secure.symantec.com/connect/forums/new-install-nbu-75-and-console-not-working

 

https://www-secure.symantec.com/connect/forums/administrative-console-will-not-open-newly-installed-...

Dyneshia
Level 6
Employee

 

Ankit_Maheshwar
Level 5

 

asaf9280--- is this resolved?

asaf9280
Level 2

Hi all,

Sorry about the delay of my answer.

As Ron said, maybe there is a problem with the version.

Therefore, I tried to download the right version (7.0) but I have license problem since the company that installed the NBU on my PC, are not working with us anymore.

I tried to download it from the FTP with my serials that I found on the Help/About but none of them was correct.

Do you have an idea how can I download it without put the serial?

Thanks for your help

Asaf

Dyneshia
Level 6
Employee

Dyneshia
Level 6
Employee

Were you able to downalod the correct version by reaching customer care ?

If the issue was resolved, do not forget to mark the solution. yes

Anas_Hasan
Level 2

Hi All,

This issue is resolved after doing the registry setting on the Master Backup server.

 

Added the "Media server Name" on the "Server" String Value on

HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Are you the same person as the original poster? Or working with asaf9280?

The OS in the opening post is listed as Unix - that is why I advised to add SERVER entry to bp.conf and add /etc/hosts entry...

According to your post this is actually Windows?
Or do you have a similar issue as asaf9280?

Pank1981
Level 3

Strange..!!

You started the problem with UNIX (Solaris 10, X86 ) and you resolved it by modifying registry on Unix server?? ;)