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unable to stop/start NBU services

manish331
Level 4

Hi, I installed netbackup 6.5.4 on window VM server.

When i stop start the NBU services getting below error.

What i do to.

 

D:\Program Files\Veritas\NetBackup\bin>bpdown -v -f

NetBackup 6.5 -- Shutdown Utility

Shutting down services
> NetBackup Service Monitor
> NetBackup Service Monitor -- NOT STOPPED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- NOT STOPPED
> NetBackup Key Management Service
> NetBackup Key Management Service -- NOT STOPPED
> BMR Master Service
> BMR Master Service -- NOT STOPPED
> NetBackup Vault Manager
> NetBackup Vault Manager -- NOT STOPPED
> NetBackup Service Layer
> NetBackup Service Layer -- NOT STOPPED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- NOT STOPPED
> NetBackup Job Manager
> NetBackup Job Manager -- NOT STOPPED
> NdmpMoverListener
> NdmpMoverListener -- NOT STOPPED
> NetBackup Request Daemon
> NetBackup Request Daemon -- NOT STOPPED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- NOT STOPPED
> NetBackup Database Manager
> NetBackup Database Manager -- NOT STOPPED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- NOT STOPPED
> NetBackup Device Manager
> NetBackup Device Manager -- NOT STOPPED
> NetBackup Volume Manager
> NetBackup Volume Manager -- NOT STOPPED
> NetBackup Resource Broker
> NetBackup Resource Broker -- NOT STOPPED
> NetBackup Enterprise Media Manager
> NetBackup Enterprise Media Manager -- NOT STOPPED
> ASANYs_VERITAS_NB
> ASANYs_VERITAS_NB -- NOT STOPPED
> NetBackup Event Manager
> NetBackup Event Manager -- NOT STOPPED
> NetBackup Notification Service
> NetBackup Notification Service -- NOT STOPPED
> BMR Boot Service
> BMR Boot Service -- NOT STOPPED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- NOT STOPPED
> NetBackup INET Daemon
> NetBackup INET Daemon -- NOT STOPPED
Shutdown of one or more services failed.

D:\Program Files\Veritas\NetBackup\bin>bpup -v -f

NetBackup 6.5 -- Startup Utility

Starting services
> NetBackup INET Daemon
> NetBackup INET Daemon -- NOT STARTED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- NOT STARTED
> BMR Boot Service
> BMR Boot Service -- NOT STARTED
> NetBackup Notification Service
> NetBackup Notification Service -- NOT STARTED
> NetBackup Event Manager
> NetBackup Event Manager -- NOT STARTED
> ASANYs_VERITAS_NB
> ASANYs_VERITAS_NB -- NOT STARTED
> NetBackup Enterprise Media Manager
> NetBackup Enterprise Media Manager -- NOT STARTED
> NetBackup Resource Broker
> NetBackup Resource Broker -- NOT STARTED
> NetBackup Volume Manager
> NetBackup Volume Manager -- NOT STARTED
> NetBackup Device Manager
> NetBackup Device Manager -- NOT STARTED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- NOT STARTED
> NetBackup Database Manager
> NetBackup Database Manager -- NOT STARTED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- NOT STARTED
> NetBackup Request Daemon
> NetBackup Request Daemon -- NOT STARTED

> NdmpMoverListener -- NOT STARTED
> NetBackup Job Manager
> NetBackup Job Manager -- NOT STARTED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- NOT STARTED
> NetBackup Service Layer
> NetBackup Service Layer -- NOT STARTED
> NetBackup Vault Manager
> NetBackup Vault Manager -- NOT STARTED
> BMR Master Service
> BMR Master Service -- NOT STARTED
> NetBackup Key Management Service
> NetBackup Key Management Service -- NOT STARTED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- NOT STARTED
> NetBackup Service Monitor
> NetBackup Service Monitor -- NOT STARTED
Start up of one or more services failed.

D:\Program Files\Veritas\NetBackup\bin>bpps
* MISTLIB01                                             12/30/13 13:38:57.383
COMMAND           PID      LOAD             TIME   MEM                  START
dbsrv9           4896    0.000%           13.244   19M  12/24/13 16:25:25.473
nbemm            2928    0.000%           11.403   38M  12/24/13 16:26:51.362
bpinetd          4296    0.000%            3.868  8.7M  12/24/13 16:26:51.502
vmd              4412    0.000%            0.031   14M  12/24/13 16:26:51.542
bpdbm            4352    0.000%           25.537   13M  12/24/13 16:26:51.722
bpcompatd        4464    0.000%            1.591   10M  12/24/13 16:26:51.772
bpjobd           4156    0.000%            0.062   13M  12/24/13 16:26:51.802
nbsvcmon         1620    0.000%            0.109   14M  12/24/13 16:26:51.812
bprd             3884    0.000%            3.088   13M  12/24/13 16:26:52.012
nbsl             4500    0.000%            0.202   22M  12/24/13 16:26:52.152
nbevtmgr         4524    0.000%            0.093   21M  12/24/13 16:26:52.292
nbrmms           4672    0.000%            5.600   25M  12/24/13 16:26:52.462
nbpem            2892    0.000%            0.124   20M  12/24/13 16:26:52.612
bpjava-msvc      1220    0.000%            0.062  5.7M  12/24/13 16:26:52.662
nbjm             4816    0.000%            6.208   18M  12/24/13 16:26:52.752
nbproxy          4068    0.000%            0.062   16M  12/24/13 16:26:52.822
nbstserv         4580    0.000%           13.868   20M  12/24/13 16:26:52.982
nbrb             2008    0.000%            3.057   21M  12/24/13 16:26:54.412
nbproxy          4756    0.000%            0.109   14M  12/24/13 16:26:54.552
nbproxy           916    0.000%            0.062   13M  12/24/13 16:26:55.012
bmrd             3160    0.000%            0.062   13M  12/30/13 13:22:20.612
bpps             3152    0.000%            0.062  4.9M  12/30/13 13:38:56.291

 

 

13 REPLIES 13

StefanosM
Level 6
Partner    VIP    Accredited Certified

you have to start the command line (cmd) with administrator privileges. (right click ->run as administrator)

 

Nicolai
Moderator
Moderator
Partner    VIP   

Not all services are needed - see http://www.symantec.com/docs/TECH57455

Please note : Netbackup 6.5 is out of support. Time to upgrade wink

SymTerry
Level 6
Employee Accredited

Also if for some reason your are still not able to stop the processes, then you will want to kill them off manually. Usually try running bpdown -f a couple of times to make sure it will not stop then kill the processes with taskkill /PID or killing the process in the task manager. it might also be a good idea to review the log of the process that is having issue with terminating.  

huanglao2002
Level 6

I think it's normal.

All of the necessary process are running.

manish331
Level 4

i used bpdown -v -f only

 

StefanosM
Level 6
Partner    VIP    Accredited Certified

had you tried to run command line interface with right click -> run as administrator?


The problem you described at your first post is typical windows 2008/2012 CLI running without admin rights.

manish331
Level 4

i run as administrator

 

revarooo
Level 6
Employee
Are you logged in as administrator and running cmd as administrator too?

quebek
Moderator
Moderator
   VIP    Certified

IMHO you are not running this cmd window as admin thus you can do this:

c:\runas /user:.\administrator "bpdown -f -v"

please notice the dot . after collon ;)

You will be prompted for local admin password.

manish331
Level 4

its working after reboot machine. Thanks

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
You REALLY need to upgrade. NBU 6.5 ran out of support more than a year ago. If you have W2008 R2 server - it is only supported as from NBU 7.x.

sadasivareddyc
Level 2
Partner

Team, I have a question. Which NetBackup service / daemon get started first, when we start NetBackup application?

manish331
Level 4

issue resolved.