unable to successfully enumerate folder: Microsoft Exchange Public Folders:

[Ericx22x]

I am trying to backup public folders on exchange 2007 and im getting this message: "unable to successfully enumerate folder: Microsoft Exchange Public Folders"

I am able to backup information store without a problem.

Thanks

[Rick_Brown]

Hi, Just guessing here, but is this backup a differential? if it is, try doing a new full backup.

The message should go away.

Try this & see if it helps:

http://seer.entsupport.symantec.com/docs/276763.htm

[Ericx22x]

I tried running a full backup and i get the same message.  Any other ideas? Keep in mind that my Information store backups are running fine.

Thanks

[J_H_Is_gone]

in netbackup (master server properties) is the client set up to use vSS or VSP.

I recently had the same enumerating error ( but not on exchange) and I was told to change the server from VSS to VSP, and my errors went away.

Can't say it will work for you, but is something you can look at or try.

[marekkedzierski]

Did you set all accounts as described in documentation of Exchange agent ?

You can also try to add new owner (account used with exchange mailbox/public folders backup) to each folder. If you have huge number of public folders you can try tool called PFDAVAdmin.

marekk

[Stefaan_M]

which version of Netbackup are you using?

[Ericx22x]

Master server 6.5.1, Client 6.5.1.

[Karthikeyan_Sun]

I think it should be becuase of some Permission Issues, Check Ur Client NetBackup Account whether it have rights on the Exchange Manager !

[Amit_Karia]

disable Single Instance Store

[Ericx22x]

disable single instance store on exchange side or netbackup?

I check the Netabackup client service and under "log on as" the "Local System account" is selected which has administrative permissions.  is this the problem? but I am able to backup the information exchange store, would this mean that there is no problems with permissions?

[Ericx22x]

any ideas? anyone?

[Ericx22x]

The permissions are set on every public folder as <AllExtendedRights>.  I tried to run a manual backup from the client using the "Backup,Archive and resote Netbackup client" and i can see the "Microsoft Exchange public folders" but when i click the + button there is nothing there.  Anyone has any suggestions how to solve this problem.

Thanks

[schmaustech]

You need to run the Netbackup Client Service on the Exchange server with a user that has permissions to enumerate the public folders.  Information Store backups will work just fine using LOCAL_SYSTEM but mailbox and public folders will not.

The easiest way to test this is to log in as the user that the Netbackup Client Service is running as on the Exchange server and open Netackup Archive Restore and look under Backup and see if you can expand the public folders.  If you cannot the user does not have enough rights.

Regards,

Benjamin Schmaus

[Seth_Bokelman]

How are you addressing the client?  I seem to recall an error like this the first time I backed up an Exchange box, because I was attempting to back it up using the FQDN rather than the NetBIOS name of the server...

[Ericx22x]

I logged in as the netbackup client service and i cant expand the "Microsoft Exchange Public Folders", even though i have that account added to the local administrators group..anything else i should be looking at?

Thanks

[schmaustech]

Ensure that the Netbackup Client Service account has the proper rights to expand the public folders and make sure you have installed the MAPI client from Microsoft.

http://seer.entsupport.symantec.com/docs/292587.htm

Once you have done this, restart the Netbackup Client Service and log in as it again and check if you can now expand it in Netbackup Archive Restore.  Once you can expand it there, you will be able to back it up with your policy.

Regards,

Benjamin Schmaus

[Gerald_W__Gitau]

Try using the directive Microsoft Information Store:\ instead of the Microsoft Public Folder.

[dslam24]

https://www-secure.symantec.com/connect/forums/i-cant-backup-exchange-2007-its-return-status-9