12-21-2014 02:14 AM
Solved! Go to Solution.
12-29-2014 04:33 AM
Hello Everyone,
Just wanted to let you know the issue has been resolved here is how it went.
i opened a support case and while i was waiting i shutdown the tape library for about 10mins. By the time it came back on the support guy was able to run the scan cmd and subsequently the tpconfig -d cmd which was able to see and configure the drive. after which the configure storage devices wizard was used to add the library drive and paths on netbackup
12-21-2014 07:13 AM
Are drives available from OS layer?
If OS recognizes it then only NBU can see it and report it.
https://www-secure.symantec.com/connect/forums/tape-drive-path-and-drive-down-issue#comment-8332981
12-22-2014 01:57 AM
the server is a blade server so it shares resources and the drive does not show up on the OS but how can i confirm
12-22-2014 02:39 AM
C:\Program Files\Veritas\Volmgr\bin>SCAN
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
C:\Program Files\Veritas\Volmgr\bin>TPCONFIG -d
Id DriveName Type Residence
SCSI coordinates/Path Status
****************************************************************************
0 HP.ULTRIUM4-SCSI.000 hcart TLD(0) DRIVE=1
MISSING_PATH:{2,0,0,0}:HU1109F9V7 DOWN
Currently defined robotics are:
TLD(0) SCSI coordinates = MISSING_PATH:DEC11208F9
EMM Server = td002
12-22-2014 02:46 AM
if the drive is not coming on OS Layer , then u have to contact HP Vendor
12-22-2014 01:08 PM
12-23-2014 12:01 AM
Ok will check on the device manager
12-23-2014 01:35 AM
as said check Physical connection
and check event logs
Check in My Computer Properties in Device Manager , is your TLD coming?
12-23-2014 02:08 AM
No I cant seem to find it on Device Manager
12-23-2014 02:36 AM
so if not coming in Device Manager , u have to contact your TLD Vendor ,as problem in TLD not in netbackup
12-23-2014 01:26 PM
12-23-2014 11:53 PM
i have checked the drive is on the network via lan at least the fiber channels are what i am checking on now will get back to you with the results as for the zoning i have asked the admin to check on it so yet to get feed back from him
12-24-2014 12:14 AM
12-24-2014 12:18 AM
Okay will let you know if i find an answer
12-29-2014 04:33 AM
Hello Everyone,
Just wanted to let you know the issue has been resolved here is how it went.
i opened a support case and while i was waiting i shutdown the tape library for about 10mins. By the time it came back on the support guy was able to run the scan cmd and subsequently the tpconfig -d cmd which was able to see and configure the drive. after which the configure storage devices wizard was used to add the library drive and paths on netbackup