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upgrade 6.5 - Java console hung

krishna_adm
Level 2
Hello,

We recently upgraded our 5.1 Netbackup master/media servers to 6.5. After upgradation we are unable to view few options under media and device management section and they are going to hung state. Do we need to change any settings like time out settings for this?

7 REPLIES 7

Peter_007
Level 2
Can you specify the options which you are unable to view

krishna_adm
Level 2
Hello,

Under media and device management section ----->>>>host properties---->>>master server---->>>>here i am not getting client attributes option  and it is hanging there for long time.

scorpy_582
Level 6
With 6.x, all the information of media section in the gui is pulled up from EMM.

How many media servers do you have?
Did you get any error when running nbpushdata?
run nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
nbemmcmd -listmedia -all

You should most likely see errors in above commands also.
Paste those errors here and may be the experts this community will have some solution

krishna_adm
Level 2
we are having total 4 media and one master server in our environment. I am getting the below error when i ran
nbemmcmd -getemmserver

One or more hosts had mismatched EMM Servers.
The consistency check either failed or was incomplete.
Command did not complete successfully

Srikanth_Gubbal
Level 6
Certified
https://www-secure.symantec.com/connect/forums/java-console-hangs-netbackup-65

scorpy_582
Level 6
Are all your servers upgraded to 6.x? 
Did you run the NBCC before the upgrade?
Did you run nbpushdata during the upgrade and was it successful?
Check bp.conf of each of the media server and locate the entry EMM_SERVER = <server name> (if windows, this will be registry)
Make sure that all media server running 6.x has this entry and it points to the correct server.

J_H_Is_gone
Level 6
Did you down load and install the Java upgrade as well?  ( just a thought)