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/usr/openv/netbackup/bin/nbrmms not starting

When I am trying to start the process like this.

 


sh -x /etc/init.d/netbackup start
NBPATH=/usr/openv/netbackup/bin
VMPATH=/usr/openv/volmgr/bin
VMPS=/usr/openv/volmgr/bin/vmps
BPPS=/usr/openv/netbackup/bin/bpps
LTID=/usr/openv/volmgr/bin/ltid
BPRD=/usr/openv/netbackup/bin/initbprd
NB_DBSRV=/usr/openv/db/bin/NB_dbsrv
MAKE_SCSI_DEV=/usr/openv/volmgr/bin/make_scsi_dev
BPCONF=/usr/openv/netbackup/bp.conf
BPRDREQ=/usr/openv/netbackup/bin/admincmd/bprdreq
STOPLTID=/usr/openv/volmgr/bin/stopltid
VMCTRLDBM=/usr/openv/volmgr/bin/vmctrldbm
MKDEV_OVPASS=/usr/openv/volmgr/bin/driver/mkdev_ovpass
BMRD=/usr/openv/netbackup/bin/rc.bmrd
FORCE_INIT_INQUIRY=/usr/openv/netbackup/db/config/FORCE_INIT_INQUIRY
SPACE=
BLANK=
RETURN=0
TMPDIR=/tmp
PATH=/usr/sbin:/usr/bin:/bin:/etc:/usr/local/bin:/usr/local/sbin:/opt/sfw/bin:/usr/sfw/bin:/usr/sfw/sbin:/usr/ucb:/sbin:/usr/openwin/bin:/usr/dt/bin:/usr/ucblib:/usr/bin:/usr/opt/SUNWmd/sbin:/usr/openv/netbackup/bin:/usr/openv/netbackup/bin/goodies:/usr/openv/volmgr/bin:/usr/openv/netbackup/bin/admincmd::/usr/bin
+ export PATH
+ basename /etc/init.d/netbackup
PRG=netbackup
TMPF=/tmp/netbackup.2126
+ /bin/rm -f /tmp/netbackup.2126
PS=/bin/ps -ea
+ uname -s
ARG=start
+ [ -z start ]
+ uname -s
+ [ SunOS = AIX ]
+ /usr/openv/netbackup/bin/bpps
+ grep NB_dbsrv
+ grep -v grep
+ awk {print $2}
NB_dbsrv_PID=
+ [  =  ]
+ /usr/openv/netbackup/bin/nbdbms_start_stop start
+ [ 0 != 0 ]
+ echo NetBackup Database Server started.
NetBackup Database Server started.
+ [ -x /usr/openv/netbackup/bin/nbevtmgr ]
+ /usr/openv/netbackup/bin/nbevtmgr
+ echo NetBackup Event Manager started.
NetBackup Event Manager started.
+ [ -x /usr/openv/netbackup/bin/nbemm ]
+ /usr/openv/netbackup/bin/nbemm
Bus Error - core dumped
+ echo NetBackup Enterprise Media Manager started.
NetBackup Enterprise Media Manager started.
+ [ -x /usr/openv/netbackup/bin/nbrb ]
+ /usr/openv/netbackup/bin/nbrb
+ echo NetBackup Resource Broker started.
NetBackup Resource Broker started.
+ uname -s
+ [ SunOS = Linux ]
+ /usr/openv/volmgr/bin/vmps
+ [ -f /usr/openv/volmgr/bin/ltid ]
+ grep ltid /tmp/netbackup.2126
ltid=
+ test Y = Y
+ uname -s
+ [ -x /usr/openv/volmgr/bin/make_scsi_dev -a SunOS = Linux ]
+ /usr/openv/volmgr/bin/ltid
+ echo Media Manager daemons started.
Media Manager daemons started.
+ /bin/rm -f /tmp/netbackup.2126
+ [ -x /usr/openv/netbackup/bin/initbprd ]
+ /usr/openv/netbackup/bin/initbprd
+ echo NetBackup request daemon started.
NetBackup request daemon started.
+ [ -x /usr/openv/netbackup/bin/bpcompatd ]
+ /usr/openv/netbackup/bin/bpcompatd
+ echo NetBackup compatibility daemon started.
NetBackup compatibility daemon started.
+ [ -x /usr/openv/netbackup/bin/nbjm ]
+ /usr/openv/netbackup/bin/nbjm
+ echo NetBackup Job Manager started.
NetBackup Job Manager started.
+ [ -x /usr/openv/netbackup/bin/nbpem ]
+ /usr/openv/netbackup/bin/nbpem
+ echo NetBackup Policy Execution Manager started.
NetBackup Policy Execution Manager started.
+ [ -x /usr/openv/netbackup/bin/nbstserv ]
+ /usr/openv/netbackup/bin/nbstserv
+ echo NetBackup Storage Service Manager started.
NetBackup Storage Service Manager started.
+ [ -x /usr/openv/netbackup/bin/nbrmms ]
+ /usr/openv/netbackup/bin/nbrmms
+ echo NetBackup Remote Monitoring Management System started.
NetBackup Remote Monitoring Management System started.
+ [ -x /usr/openv/netbackup/bin/nbkms ]
+ /usr/openv/netbackup/bin/nbkms
+ echo NetBackup Key Management daemon started.
NetBackup Key Management daemon started.
+ [ -x /usr/openv/netbackup/bin/nbsl ]
+ /usr/openv/netbackup/bin/nbsl
+ echo NetBackup Service Layer started.
NetBackup Service Layer started.
+ [ -f /usr/openv/netbackup/bin/rc.bmrd ]
+ [ -f /usr/openv/netbackup/bin/nbvault ]
+ [ -x /usr/openv/netbackup/bin/nbsvcmon ]
+ /usr/openv/netbackup/bin/nbsvcmon
+ echo NetBackup Service Monitor started.
NetBackup Service Monitor started.
+ [ -d /var/lock/subsys ]
+ exit 0

/

 


Sript is executing with status 0. Also its saying that the process is started. But the process is not listing out in ps or bpps. Actually its not running.

 

Below is the output without debug mode.

===================

root@adcdbq2 # /etc/init.d/netbackup start
NetBackup Database Server started.
NetBackup Event Manager started.
Bus Error - core dumped
NetBackup Enterprise Media Manager started.
NetBackup Resource Broker started.
Media Manager daemons started.
NetBackup request daemon started.
NetBackup compatibility daemon started.
NetBackup Job Manager started.
NetBackup Policy Execution Manager started.
NetBackup Storage Service Manager started.
NetBackup Remote Monitoring Management System started.
NetBackup Key Management daemon started.
NetBackup Service Layer started.
NetBackup Service Monitor started.

===================

 

I think it has something to do with "Bus-Error - core dumped" message.

 

Thanks in advance.

1 Solution

Accepted Solutions
Accepted Solution!

Did you see this?"It may be

Did you see this?

"It may be necessary to re-install PBX from the NetBackup Media Kit before continuing."

This is a 'known issue' for NBU 6.5.4 (and later) on Solaris where PBX was installed/updated by another Symantec product, such as Storage Foundation.

See: http://www.symantec.com/docs/TECH70786

 

The solution is to pkgrm VRTSpbx and VRTSicsco  followed by re-installation from 6.5 install media (or from the links in the above TN). Patch installation will now be successful.

View solution in original post

8 Replies

Which OS? (looks like AIX?)

Which OS? (looks like AIX?) Which NBU version?

Any recent changes or problems such as upgrade and/or patch installation or problem with server panic or disk full?

I have seen problems like yours under these circumstances:

Problem with patch where certain files got corrupted when patch folder was manually copied from one server to another. Patch installation was successful but certain processes would not start.

Disk full condition caused corruption of /usr/openv/netbackup/nblog.conf.

Server panic caused corruption of /usr/openv/netbackup/bp.conf.

SunOs 10, NBU 6.5.2--> 6.5.6 || media server

The media server was running on 6.5.2. I was trying to upgrade it to 6.5.6. Now only NB_CLT_6.5.6 is installed but not the media server packages. Its failed because of PBX issue.

 

Below is the output when I again ran the upgrade.

 

===============

 ./NB_update.install

There are 4 packs available in /lmsq1_db/NB:
(* denotes installed pack)

        NB_6.5.6
        NB_CLT_6.5.6 *
        NB_JAV_6.5.6
        NB_ORA_6.5.6
    
Enter pack name (or q) [q]: NB_6.5.6
 

Install pack NB_6.5.6 Tue Jan  3 05:55:12 EST 2012 Rev. 1.6.4.43
The pbx_exchange daemon is not running and is required for this installation.
Do you want to restart this daemon? (y/n) [y] y
Started Symantec Private Branch Exchange
Can not install pack when NetBackup daemons are running.
    Do you want to kill all NetBackup daemons? (y/n) [n] y

Looking for NetBackup processes that need to be terminated.
Stopping bpcompatd...

Looking for Media Manager processes that need to be terminated.
Stopping ltid...
Stopping vmd...


Looking for VxDBMS processes that need to be terminated.
Pack install will continue.
 

Running preinstall script.
See /usr/openv/pack/pack.history for more details.
/lmsq1_db/NB/VrtsNB_6.5.6.preinstall: Running. Hardware/OS Type=Solaris/Solaris10

This machine is a media server, and it is not the EMMSERVER.
Checking for PBX update...
Found older PBX.  You must install PBX from the NetBackup
Media Kit, then retry this patch installation.
PBX update Installation log located here: /tmp/installpbx-4305-010312055603.log
ERROR: Failed to update PBX.  See logfile.
It may be necessary to re-install PBX from the NetBackup Media Kit before continuing.
------------------------------------------------
Installation of pack NB_6.5.6 FAILED Tue Jan  3 05:55:12 EST 2012 Rev. 1.6.4.43.
------------------------------------------------

There are stopped daemons.
    
    Do you want to restart all NetBackup daemons? (y/n) [n] y
Starting VxDBMS database server...
Starting nbevtmgr...
Bus Error - core dumped
Starting nbemm...
Starting nbrb...
Starting ltid...
Starting bprd...
Starting bpcompatd...
Starting nbjm...
Starting nbpem...
Starting nbstserv...
Starting nbrmms...
Starting nbkms...
Starting nbsl...
Starting nbsvcmon...
Starting nbftclnt...
Exiting NB_update.install

/tmp/NB

===============

 

Disk is having 400MB space left after upgradation.

 

Regards

 

 

Accepted Solution!

Did you see this?"It may be

Did you see this?

"It may be necessary to re-install PBX from the NetBackup Media Kit before continuing."

This is a 'known issue' for NBU 6.5.4 (and later) on Solaris where PBX was installed/updated by another Symantec product, such as Storage Foundation.

See: http://www.symantec.com/docs/TECH70786

 

The solution is to pkgrm VRTSpbx and VRTSicsco  followed by re-installation from 6.5 install media (or from the links in the above TN). Patch installation will now be successful.

View solution in original post

Marianne, Right now I am not

Marianne,

Right now I am not having media kit now I am having the serial key to download the server pacakge from the fileconnect. 

So the upgradation is suspended. But this nbrmms process is not coming to life since then.

As I cant do the upgrade now because of PBX(upgradtion may fix the daemon), Is there any other way to running this process (nbrmms). I mean any troubleshooting we can do?

Check TN

As Marianne wrote, you have an option to download PBX package following that TN.
Here is a direct link to downloadable.

http://www.symantec.com/docs/TECH71307

No need to download from FileConnect

If you click on the TN that I've posted above: http://www.symantec.com/docs/TECH70786

you will see the following at the bottom of the page:

The Solaris 6.5 GA ICS installation images to resolve this issue have been posted to the Support website.

For SPARC:  http://support.veritas.com/docs/326395
For x86:  http://support.veritas.com/docs/329039
 

   

 

It seems that you might have corrupt binaries on this media server. You now have Client binaries on this server that are higher than the Server binaries. Not good....

If you complete the patch installation, old or corrupt binaries will be replaced and will possibly solve the problem with nbrmms.

SOLVED

Thanks everybody for support.

 

I obtained the serial key from the suymantec customer care. Then downloaded the ICS pacakage which provide pbx. Installed it--> Applied patch 6.5.6 --> upgraded successfully --> started services --> Everything is OK.

 

Regards

Glad we could help!

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