09-29-2015 07:20 AM
I have an issue similar to this here:
https://support.symantec.com/en_US/article.TECH217214.html
'VM retrieval failed, server = <vcloud.customer.address>., nbu status = 1, severity = 1(1)'
I cannot however check the ncfnbcs because it is not showing any info logs.
09-30-2015 02:53 AM
Hio,
Increase the logging for ncfnbcs to 6 and then check the logs.
For Windows media server:
<install path>\NetBackup\bin\vxlogcfg -a -p 51216 -o 366 -s DebugLevel=6 -s DiagnosticLevel=6
For Unix media server:
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 366 -s DebugLevel=6 -s DiagnosticLevel=6
Reproduce the issue then review the log
vxlogview -a -o 366 -t 01:00
09-30-2015 06:38 AM
That's great thanks. My major problem at the moment is running the Test Query which takes an inordinate amount of time. Is there a way to speed up the Tets Query or to view what it is doing?
I have seen where slow DNS can cause this and I have disabled it by setting 'disableIPresolution'
At the moment I just can't troubleshoot and view logs because I can run a Test Query.
09-30-2015 06:49 AM
It finally finished and here is the log...
It is not telloing me much but maybe missing somehting.
09-30-2015 07:52 AM
For a different policy I am getting this error now. Error parsing discovered XML data
vxlogview -a -o 366 -t 01:00
Socket I/O error to error 134
Socket I/O error to error 134
Socket I/O error to error 134
Socket I/O error to error 134
Finding it very difficult to troubleshoot as it is taking over 30 mins to complete test query.
09-30-2015 09:34 AM
Honestly I don't have experience with the vcloud part of this, so can't give any further tips. Those socket errors do look concerning though. My try open a support case.
10-15-2015 03:49 AM
It would appear that this is a network related problem but the logs don't really identify clearly what that might be exactly.
However I am wondering if it is due to the master server having it's primary interface on a non-routed VLAN.
It is able to connect and ping the vCloud server. However this is when the OS automatically uses the seconday interface.
So I wonder if the primary interface on the master server is not able to communicate with the vCloud server is this an issue. I don't see how the communication is supposed to work in the NetBackup VMware Admin guide.