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vault manager service not starting

rajutp-123
Level 4

 

 

Hello All,

 

After upgrading from NB7.0 to NB7.0.1 NBvault manager is not starting .Do I need any license?

 

D:\Program Files\Veritas\NetBackup\bin>bpup -v -f

NetBackup 7.0 -- Startup Utility

Starting services
> NetBackup Legacy Network Service
> NetBackup Legacy Network Service -- STARTED
> NetBackup Client Service
> NetBackup Client Service -- STARTED
> NetBackup Legacy Client Service
> NetBackup Legacy Client Service -- STARTED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- NOT STARTED
> NetBackup Event Manager
> NetBackup Event Manager -- STARTED
> NetBackup Relational Database Manager
> NetBackup Relational Database Manager -- STARTED
> NetBackup Enterprise Media Manager
> NetBackup Enterprise Media Manager -- STARTED
> NetBackup Resource Broker
> NetBackup Resource Broker -- STARTED
> NetBackup Volume Manager
> NetBackup Volume Manager -- STARTED
> NetBackup Device Manager
> NetBackup Device Manager -- STARTED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- STARTED
> NetBackup Audit Manager
> NetBackup Audit Manager -- STARTED
> NetBackup Database Manager
> NetBackup Database Manager -- STARTED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- STARTED
> NetBackup Request Daemon
> NetBackup Request Daemon -- STARTED
> NetBackup Job Manager
> NetBackup Job Manager -- STARTED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- STARTED
> NetBackup Service Layer
> NetBackup Service Layer -- STARTED
> NetBackup Vault Manager
> NetBackup Vault Manager -- STARTED
> NetBackup Key Management Service
> NetBackup Key Management Service -- STARTED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- STARTED
> NetBackup Agent Request Server
> NetBackup Agent Request Server -- STARTED
> NetBackup Service Monitor
> NetBackup Service Monitor -- STARTED
> NetBackup Bare Metal Restore Master Server
> NetBackup Bare Metal Restore Master Server -- STARTED
> NetBackup Bare Metal Restore Boot Server
> NetBackup Bare Metal Restore Boot Server -- STARTED
Start up of one or more services failed.

D:\Program Files\Veritas\NetBackup\bin>

 

 

Thanks ,

 

6 REPLIES 6

Marianne
Moderator
Moderator
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Correct - Vault is a licensed option (unless you have Capacity based license which incudes all agents and options).

rajutp-123
Level 4

After the upgrade,while starting the NB administration console,we are getting a warning window with options to continue,cancel and repair.

The message is as follows:-NB determined that the services NB vault manager is not running....

Any help to overcome these messages?

watsons
Level 6

Could be this file has corrupted. Check this technote: http://www.symantec.com/docs/TECH55088

Also check if bprd is running properly.

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Hi,

 

Did you ever fix this issue. When replying to your post I didn't fully understand the issue. I now do. I upgraded a site yesterday where Vault is not configured, and therefore shouldn't be running. There must be a list of service that are verified at GUI startup but I can't find it.

 

Any feedback?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Seems 'weird and not-so-wonderful' things happen when upgrading Windows Master to 7.0.1...

See this post too: https://www-secure.symantec.com/connect/forums/administration-console-takes-several-minutes-open#comment-5979721

Possibly ALL related to this bug?

(ET2110878)  Licensed features (such as Vault and BMR Management) are not available in the Windows Admin console after upgrade to 7.0.1, or options that are *not* licensed are appearing.
 http://www.symantec.com/docs/TECH137370

 

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Thanks Marianne!!! (If I could mark the solution I would)