01-29-2013 06:07 AM
Hello,
I'm trying to backup several VMs and all the attemtps finish by the same general error 156.
Looking to the 2 attached log files does not help me to locate the problem
Please, look at the log files and if you have any idea, let me know ...
Thanks
Lumir
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NBU: 7.5.0.4
ESX: ESXi 5.0.0
VMware Tools: installed
VM VMware snapshot: success
VM: w2k8.test.local (Windows2008R2), without NBU client installation
Transport method: NBD
STU: local disk
VM events: no events in VM and ESX log
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Solved! Go to Solution.
01-29-2013 05:50 PM
Error code 6 in VIX API represents VIX_E_NOT_SUPPORTED(The operation is not supported).
fault.RestrictedVersion.summary is also logged in bpfis log.
15:12:14.793 [3320.3476] <2> onlfi_vfms_logf: INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode] "fault.RestrictedVersion.summary"
Which edition of vSphere are you using? Does it really support VADP?
01-29-2013 06:37 AM
I actually ran into this recently at a customer, the issue is with the Permissions of the vmware account you are accessing vsphere with.
Please ensure you have DataCenter down permissions as documented in this article.
http://www.symantec.com/docs/TECH130493
I find it much much easier to just create a user and add it to the Administrator group.
01-29-2013 06:38 AM
hi,
does it ever woked , or its a new configureation?
are you able to Browse and select Virtual machiens in the policy?
did you make sure that you have entered valid Vcenter or ESX username and passwd in Netbackup?
01-29-2013 06:58 AM
Thanks Doug.
I use built-in account "root" with "Administrator" role for connection NBU to ESX server and he has got all the permissions. I re-apply permissions to whole Inventory tree - no change.
Lumir
01-29-2013 07:07 AM
Thanks Nagalla.
It is new installation vmware backup has never worked here.
Yes, I'm able to browse and select VM. I tested manually and by query too.
I hope my username and password are correct, my credentials were accepted by creating "Virtual Machine Servers" in NBU Credentials. I use the same u,p for vSphere Client to ESXi connection.
Lumir
01-29-2013 07:13 AM
Are you able to create manual snapshot? Does it work? If it doesn't there is no way NBU will.
Your logs are showing exactly same error message as per this TN
http://www.symantec.com/docs/TECH150487
Your log errors:
15:14:18.668 [3320.3476] <2> onlfi_vfms_logf: INF - VMware_freeze: FTL - VMware snapshot failed: SYM_VMC_SOAP_ERROR
15:14:18.668 [3320.3476] <32> onlfi_freeze: FTL - VfMS error 11; see following messages:
15:14:18.668 [3320.3476] <32> onlfi_freeze: FTL - Fatal method error was reported
15:14:18.668 [3320.3476] <32> onlfi_freeze: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
15:14:18.668 [3320.3476] <32> onlfi_freeze: FTL - VfMS method error 7; see following message:
15:14:18.668 [3320.3476] <32> onlfi_freeze: FTL - VMware_freeze: VIXAPI freeze failed with 6
I agree with Douglas, please check your permission again and try the manual snapshot.
01-29-2013 05:50 PM
Error code 6 in VIX API represents VIX_E_NOT_SUPPORTED(The operation is not supported).
fault.RestrictedVersion.summary is also logged in bpfis log.
15:12:14.793 [3320.3476] <2> onlfi_vfms_logf: INF - vmwareLogger: SOAP 1.1 fault: "":ServerFaultCode [no subcode] "fault.RestrictedVersion.summary"
Which edition of vSphere are you using? Does it really support VADP?
01-30-2013 08:20 AM
Yasuhisa, thanks.
The cause of the problem was expired evaluated license. It works great after upgrade.
Thanks for your help.
Lumir