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vstorage backup error code 156

demo4119
Level 6
Partner Accredited Certified

Hi all

Netbackup 7.01

Vcenter 4.1 and ESXI4.1

the backup error as below.

4/30/2011 2:24:34 PM - awaiting resource bk02-hcart-robot-tld-0 - No drives are available

4/30/2011 2:46:42 PM - granted resource bk01.NBU_CLIENT.MAXJOBS.abc.vmware.com

4/30/2011 2:46:42 PM - granted resource bk01.NBU_POLICY.MAXJOBS.VM_Policy

4/30/2011 2:46:42 PM - granted resource Q414L4

4/30/2011 2:46:42 PM - granted resource HP.ULTRIUM4-SCSI.000

4/30/2011 2:46:42 PM - granted resource bk02-hcart-robot-tld-0

4/30/2011 2:46:42 PM - estimated 15392374 Kbytes needed

4/30/2011 2:46:42 PM - begin Parent Job

4/30/2011 2:46:42 PM - begin Flash Backup Windows, Start Notify Script

4/30/2011 2:46:42 PM - started process RUNCMD (4684)

4/30/2011 2:46:42 PM - ended process 0 (4684)

Status 0

4/30/2011 2:46:42 PM - end Flash Backup Windows, Start Notify Script; elapsed time: 00:00:00

4/30/2011 2:46:42 PM - begin Flash Backup Windows, Step By Condition

Status 0

4/30/2011 2:46:42 PM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00

4/30/2011 2:46:42 PM - begin Flash Backup Windows, Read File List

Status 0

4/30/2011 2:46:42 PM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00

4/30/2011 2:46:42 PM - begin Flash Backup Windows, Create Snapshot

4/30/2011 2:46:42 PM - started

4/30/2011 2:46:44 PM - started process bpbrm (2192)

4/30/2011 2:46:46 PM - begin Create Snapshot

4/30/2011 2:46:47 PM - snapshot backup of client abc.vmware.com using method VMware

4/30/2011 2:47:15 PM - Critical bpbrm(pid=2192) from client abc.vmware.com : FTL - snapshot creation failed, status 156  

4/30/2011 2:47:15 PM - Warning bpbrm(pid=2192) from client abc.vmware.com :: WRN - ALL_LOCAL_DRIVES is not frozen   

4/30/2011 2:47:18 PM - end Create Snapshot; elapsed time: 00:00:32

4/30/2011 2:47:19 PM - end writing

Status 156

4/30/2011 2:47:19 PM - end Flash Backup Windows, Create Snapshot; elapsed time: 00:00:37

4/30/2011 2:47:19 PM - begin Flash Backup Windows, Stop On Error

Status 0

4/30/2011 2:47:19 PM - end Flash Backup Windows, Stop On Error; elapsed time: 00:00:00

4/30/2011 2:47:19 PM - begin Flash Backup Windows, Delete Snapshot On Exit

4/30/2011 2:47:19 PM - begin Flash Backup Windows, Delete Snapshot On Exit

4/30/2011 2:47:20 PM - started process bpbrm (2432)

4/30/2011 2:47:22 PM - end writing

Status 0

4/30/2011 2:47:22 PM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:03

4/30/2011 2:47:22 PM - begin Flash Backup Windows, End Notify Script

4/30/2011 2:47:22 PM - started process RUNCMD (4316)

4/30/2011 2:47:22 PM - ended process 0 (4316)

Status 0

4/30/2011 2:47:22 PM - end Flash Backup Windows, End Notify Script; elapsed time: 00:00:00

Status 156

4/30/2011 2:47:22 PM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:03

snapshot error encountered(156)

8 REPLIES 8

demo4119
Level 6
Partner Accredited Certified

random got error 156 on windows 2008 new vm machine.

when i disable the queiese on the netbackup policy backup able to complete successful.

but this is not recommended by symantec.

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Check the bpfis log and also the event viewer inside the client vm. VSS probably not working correctly since you say it works when you disable queisce i.e. VSS snapshot.

demo4119
Level 6
Partner Accredited Certified

im suspecting the VMtool driver installation or the VM VSS issue.

but i have went through the bpfis unable to find any clue.

demo4119
Level 6
Partner Accredited Certified

18:47:47.668 [5416.5848] <4> bpfis: INF - ACT=abc.vmware.com

18:47:47.668 [5416.5848] <4> bpfis: INF - Created mount point C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_ALL_LOCAL_DRIVES_5416
18:47:47.746 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2054: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
18:47:47.746 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2068: service: bprd
18:51:13.277 [5416.5848] <4> bpfis: INF - Deleted mount point C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_ALL_LOCAL_DRIVES_5416
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS error 11; see following messages:
18:51:13.277 [5416.5848] <32> bpfis: FTL - Fatal method error was reported
18:51:13.277 [5416.5848] <32> bpfis: FTL - vfm_freeze: method: VMware, type: FIM, function: VMware_freeze
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS method error 7; see following message:
18:51:13.277 [5416.5848] <32> bpfis: FTL - VMware_freeze: VIXAPI freeze failed with 36
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS error 11; see following messages:
18:51:13.277 [5416.5848] <32> bpfis: FTL - Fatal method error was reported
18:51:13.277 [5416.5848] <32> bpfis: FTL - vfm_freeze: method: VMware, type: FIM, function: VMware_freeze
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS method error 7; see following message:
18:51:13.277 [5416.5848] <32> bpfis: FTL - VMware_freeze: VIXAPI freeze failed with 36
18:51:13.277 [5416.5848] <16> bpfis: FTL - snapshot creation failed, status 156
18:51:13.277 [5416.5848] <4> bpfis: INF - Thawing ALL_LOCAL_DRIVES using snapshot method VMware.
18:51:13.277 [5416.5848] <8> bpfis: WRN - ALL_LOCAL_DRIVES is not frozen
18:51:13.277 [5416.5848] <8> bpfis: WRN - snapshot delete returned status 20
18:51:13.355 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2054: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
18:51:13.355 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2068: service: bprd
18:51:15.072 [5416.5848] <4> bpfis: INF - EXIT STATUS 156: snapshot error encountered
18:51:18.753 [3588.2072] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id abc.vmware.com_1301914057 -bpstart_to 600 -bpend_to 600 -clnt bk02 -S bk01 -noserverstate
18:51:18.753 [3588.2072] <4> bpfis: INF - BACKUP START 3588
18:51:18.753 [3588.2072] <32> bpfis: FTL - cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.abc.vmware.com_1301914057.0
18:51:18.753 [3588.2072] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

http://www.symantec.com/docs/TECH145960

TA0
Level 4
Partner

I'm getting the same/similar issue: https://www-secure.symantec.com/connect/forums/vstorage-api-vixapi-freeze-failed-36

I'm thinking the issue is represented by the line:

VMware_freeze: VIXAPI freeze failed with 36
 

I'm not seeing any issues with VSS in the clients. There are other clients in the same policy which are working and have the same VMware tools version.

Anyone had this and solved it?

Jim-90
Level 6

NBU 7.0 + the latest EEB patch

vCenter & ESX 4.0

In  logs getting

onlfi_freeze: FTL - VMware_freeze: VIXAPI freeze failed unknown client  FQDN-Client

The 156 error is intermittent it usually happens in a swarm in the same VM "Data Center",  next time will see if it is the same cluster.    It is not always the same VM Data Center.   When this occurs it is usually to multiple machines and they do not have to be in the same policy.  As usual there are no events recorded in VMware because it has failed to connect and no errors or unusual events reported in VMware prior to or after these 156 failures. 

A problem for Symantec support to resolve

 

Don_Wilder
Level 3

Could you be having some DNS problems? We have experienced the same kinds of errors when the DNS servers don't respond in a timely mannor.