05-03-2011 07:36 AM
Hi all
Netbackup 7.01
Vcenter 4.1 and ESXI4.1
the backup error as below.
4/30/2011 2:24:34 PM - awaiting resource bk02-hcart-robot-tld-0 - No drives are available
4/30/2011 2:46:42 PM - granted resource bk01.NBU_CLIENT.MAXJOBS.abc.vmware.com
4/30/2011 2:46:42 PM - granted resource bk01.NBU_POLICY.MAXJOBS.VM_Policy
4/30/2011 2:46:42 PM - granted resource Q414L4
4/30/2011 2:46:42 PM - granted resource HP.ULTRIUM4-SCSI.000
4/30/2011 2:46:42 PM - granted resource bk02-hcart-robot-tld-0
4/30/2011 2:46:42 PM - estimated 15392374 Kbytes needed
4/30/2011 2:46:42 PM - begin Parent Job
4/30/2011 2:46:42 PM - begin Flash Backup Windows, Start Notify Script
4/30/2011 2:46:42 PM - started process RUNCMD (4684)
4/30/2011 2:46:42 PM - ended process 0 (4684)
Status 0
4/30/2011 2:46:42 PM - end Flash Backup Windows, Start Notify Script; elapsed time: 00:00:00
4/30/2011 2:46:42 PM - begin Flash Backup Windows, Step By Condition
Status 0
4/30/2011 2:46:42 PM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00
4/30/2011 2:46:42 PM - begin Flash Backup Windows, Read File List
Status 0
4/30/2011 2:46:42 PM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00
4/30/2011 2:46:42 PM - begin Flash Backup Windows, Create Snapshot
4/30/2011 2:46:42 PM - started
4/30/2011 2:46:44 PM - started process bpbrm (2192)
4/30/2011 2:46:46 PM - begin Create Snapshot
4/30/2011 2:46:47 PM - snapshot backup of client abc.vmware.com using method VMware
4/30/2011 2:47:15 PM - Critical bpbrm(pid=2192) from client abc.vmware.com : FTL - snapshot creation failed, status 156
4/30/2011 2:47:15 PM - Warning bpbrm(pid=2192) from client abc.vmware.com :: WRN - ALL_LOCAL_DRIVES is not frozen
4/30/2011 2:47:18 PM - end Create Snapshot; elapsed time: 00:00:32
4/30/2011 2:47:19 PM - end writing
Status 156
4/30/2011 2:47:19 PM - end Flash Backup Windows, Create Snapshot; elapsed time: 00:00:37
4/30/2011 2:47:19 PM - begin Flash Backup Windows, Stop On Error
Status 0
4/30/2011 2:47:19 PM - end Flash Backup Windows, Stop On Error; elapsed time: 00:00:00
4/30/2011 2:47:19 PM - begin Flash Backup Windows, Delete Snapshot On Exit
4/30/2011 2:47:19 PM - begin Flash Backup Windows, Delete Snapshot On Exit
4/30/2011 2:47:20 PM - started process bpbrm (2432)
4/30/2011 2:47:22 PM - end writing
Status 0
4/30/2011 2:47:22 PM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:03
4/30/2011 2:47:22 PM - begin Flash Backup Windows, End Notify Script
4/30/2011 2:47:22 PM - started process RUNCMD (4316)
4/30/2011 2:47:22 PM - ended process 0 (4316)
Status 0
4/30/2011 2:47:22 PM - end Flash Backup Windows, End Notify Script; elapsed time: 00:00:00
Status 156
4/30/2011 2:47:22 PM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:03
snapshot error encountered(156)
05-03-2011 07:37 AM
random got error 156 on windows 2008 new vm machine.
when i disable the queiese on the netbackup policy backup able to complete successful.
but this is not recommended by symantec.
05-03-2011 07:48 AM
Check the bpfis log and also the event viewer inside the client vm. VSS probably not working correctly since you say it works when you disable queisce i.e. VSS snapshot.
05-03-2011 07:52 AM
im suspecting the VMtool driver installation or the VM VSS issue.
but i have went through the bpfis unable to find any clue.
05-03-2011 08:06 AM
18:47:47.668 [5416.5848] <4> bpfis: INF - ACT=abc.vmware.com
18:47:47.668 [5416.5848] <4> bpfis: INF - Created mount point C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_ALL_LOCAL_DRIVES_5416
18:47:47.746 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2054: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
18:47:47.746 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2068: service: bprd
18:51:13.277 [5416.5848] <4> bpfis: INF - Deleted mount point C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_ALL_LOCAL_DRIVES_5416
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS error 11; see following messages:
18:51:13.277 [5416.5848] <32> bpfis: FTL - Fatal method error was reported
18:51:13.277 [5416.5848] <32> bpfis: FTL - vfm_freeze: method: VMware, type: FIM, function: VMware_freeze
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS method error 7; see following message:
18:51:13.277 [5416.5848] <32> bpfis: FTL - VMware_freeze: VIXAPI freeze failed with 36
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS error 11; see following messages:
18:51:13.277 [5416.5848] <32> bpfis: FTL - Fatal method error was reported
18:51:13.277 [5416.5848] <32> bpfis: FTL - vfm_freeze: method: VMware, type: FIM, function: VMware_freeze
18:51:13.277 [5416.5848] <32> bpfis: FTL - VfMS method error 7; see following message:
18:51:13.277 [5416.5848] <32> bpfis: FTL - VMware_freeze: VIXAPI freeze failed with 36
18:51:13.277 [5416.5848] <16> bpfis: FTL - snapshot creation failed, status 156
18:51:13.277 [5416.5848] <4> bpfis: INF - Thawing ALL_LOCAL_DRIVES using snapshot method VMware.
18:51:13.277 [5416.5848] <8> bpfis: WRN - ALL_LOCAL_DRIVES is not frozen
18:51:13.277 [5416.5848] <8> bpfis: WRN - snapshot delete returned status 20
18:51:13.355 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2054: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
18:51:13.355 [5416.5848] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2068: service: bprd
18:51:15.072 [5416.5848] <4> bpfis: INF - EXIT STATUS 156: snapshot error encountered
18:51:18.753 [3588.2072] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id abc.vmware.com_1301914057 -bpstart_to 600 -bpend_to 600 -clnt bk02 -S bk01 -noserverstate
18:51:18.753 [3588.2072] <4> bpfis: INF - BACKUP START 3588
18:51:18.753 [3588.2072] <32> bpfis: FTL - cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.abc.vmware.com_1301914057.0
18:51:18.753 [3588.2072] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
05-03-2011 11:34 PM
http://www.symantec.com/docs/TECH145960
05-16-2011 11:07 PM
I'm getting the same/similar issue: https://www-secure.symantec.com/connect/forums/vstorage-api-vixapi-freeze-failed-36
I'm thinking the issue is represented by the line:
VMware_freeze: VIXAPI freeze failed with 36
I'm not seeing any issues with VSS in the clients. There are other clients in the same policy which are working and have the same VMware tools version.
Anyone had this and solved it?
05-25-2011 04:06 PM
NBU 7.0 + the latest EEB patch
vCenter & ESX 4.0
In logs getting
onlfi_freeze: FTL - VMware_freeze: VIXAPI freeze failed unknown client FQDN-Client
The 156 error is intermittent it usually happens in a swarm in the same VM "Data Center", next time will see if it is the same cluster. It is not always the same VM Data Center. When this occurs it is usually to multiple machines and they do not have to be in the same policy. As usual there are no events recorded in VMware because it has failed to connect and no errors or unusual events reported in VMware prior to or after these 156 failures.
A problem for Symantec support to resolve
05-26-2011 08:10 AM
Could you be having some DNS problems? We have experienced the same kinds of errors when the DNS servers don't respond in a timely mannor.