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Partner Group - Frequently Asked Questions

Level 4
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Q:   What is Symantec Connect?
A:    Symantec Connect is an online set of communities, designed to make it easy for partners,
end users, and Symantec employees to meet with other users of similar interests to learn, network, share ideas and best practices, and stay up to date on the latest Symantec products and information.

Q:    What is the Partner Group?
A:    We created the Partner Group for two reasons: (1) to allow Symantec partners to more easily locate both business and technical content and discussions related to partners for any and all Symantec product communities and business communities, and (2) to provide a place for private conversations among Symantec Partners who desire collaboration and information sharing in a partner-only environment. Partners with a PartnerNet account are automatically associated to the Partner Group. You can post content publicly (default) or privately “for partners only” in any of the Symantec Connect communities by selecting the Partner Group when submitting content.

Q.    When should I use the Partner Group?
A:    You will find a "Groups" tab within each of the eight Symantec Connect communities. In here, you'll see Partner Groups, Developer Groups, User Groups, Product Groups, and Special Interest Groups. The Partner Group is accessible to all members of the Symantec Partner Program. By participating in the Partner Group, Symantec Partners can:
  • Tag content as being public (default) or private, for partners only
  • Get answers to business and technical questions from colleagues, often more rapidly than from any other source by leveraging all eight Symantec Connect communities
  • Share messages, videos, articles, blogs, event information, and ideas
  • Collaborate with other partners with complementary solutions and services
Approved members of the Partner Group can post content publicly for all Symantec Connect community users to see, or restrict it to private viewing by other Partner Group members only. They also have access to all Partner Group private posts. It’s a great opportunity to have partner confidential discussions on any of the Symantec Connect community topics.

Q.    What happened to the Partner Technical Group?
A.    The Partner Technical Group (sometimes called the Partner Technical Forum) has been renamed the Partner Group to clarify that both business and technical information is available here. Symantec Connect now supports five technical communities and four business communities. The content associated with the Partner Group can be filtered by content type, allowing partners to view only the activities they are interested in.

Q:    What if I don’t have a SymAccount (PartnerNet account)?
A:    If you do not have a PartnerNet account, please follow these instructions to obtain an account:
  • Go to the PartnerNet site
  • Click on the Regional Email Address link in the lower left of the page for your location.
  • Click on the appropriate Regional Symantec Contact link.
  • Complete and submit an email request for a User Name and Password to PartnerNet.
Q:    In which languages is the Partner Group available?
A:    The Partner Group is available in eight languages—English, French, German, Japanese, Simplified Chinese, Korean, Portuguese, and Spanish. You can select your language preference when you enter the Partner Group area.

Q:    Suppose I’m not a Symantec Partner Program member. Can I still join the Partner Group?
A:    No. The Partner Group is limited to Symantec Partner Program members.

Q:    What are the benefits of participating in the Symantec Partner Group?
A:    The benefits include:
  • Access to technical expertise procured by years of hands-on experience.
  • Connection to subject matter experts in the Symantec ecosystem.
  • Shared product and solution knowledge; partners are able to respond to customer needs promptly, resulting in shorter sales cycles, quicker solution deployment, and a greater sales advantage.
Q.    Which topics are featured?
A.    Symantec Partner Group content can be tagged with all the active topics in Symantec Connect including product topics such as installation, deployment, configuration, best practices, and business topics such as partner incentive programs and specializations.

Q.    Which topics will NOT be discussed on the Symantec Partner Group?
A.    The moderators on the Symantec Partner Group will not address any technical support questions. All technical support questions will be redirected to the correct support communication channels and removed from the Partner Group.

Q:    Which products will be discussed?
A:    Partners can post activities to any of the product communities on Symantec Connect and are encouraged to tag them to associate the content with the Partner Group.

Q:    Is there a cost associated with accessing the Partner Group?
A:    Membership in the Symantec Partner Group is available at no charge to qualified members of the Symantec Partner Program.

Q:    How do I know if I’m qualified to participate?
A:    If you are a Symantec Partner Program member you are qualified to participate. When you click on the Groups tab in Symantec Connect, if you see the “Partner Group” appear under the “My Groups” heading, you are already a member. If you are an SPP member and are not already a member, log in to Symantec Connect using your SymAccount (used by PartnerNet, MySymantec, MySupport, or Symantec Licensing Portal). You will automatically be joined to the Partner Group.

Q:    Why does the Symantec Partner Group appear as a “public” group on the Partner Group home page?
A:    The Partner Group is considered public because the group is not by invitation only and partners can post content publicly or privately. By providing an option for members to post secure and private information, we aim to create an environment where partners feel comfortable discussing issues specific to them as resellers and how to best support their customers. And there is still an opportunity for Group members to share information publicly with other members.

Q:    What is expected of partners participating in the Partner Group?
A:    Partners are expected to exchange technical and business information and expertise on Symantec products and business practices. Personal attacks, slurs, and profanity in messages are forbidden and may lead to the removal of the posts or banishment from participating in any or all of the Symantec Connect communities.
When writing a post, please remember that other community members can't see your facial expressions or hear the tone of your voice. It's easy for comments intended as harmless jokes to be mistaken for harsh, purposeful criticism. While we strongly encourage open debates and discussions, we want to make sure they take place in a climate of mutual respect.

Q:    Who should I contact with questions regarding the Symantec Partner Group?
A:    Please send any questions to

Level 6
Partner Accredited
Thanks for the info shared