06-26-2012 09:18 AM
I did download v2.0.24 from File Connect using our serial number and it is still asking for a PIN number.
06-26-2012 10:06 AM
thats normal at this moment, to getthe PIN you need to contact Symantec Support team.
07-12-2012 06:18 AM
Hello,
The expiry is by design. Check this Article:
Symantec Endpoint Recovery Tool (SERT) requires a PIN to run
http://www.symantec.com/docs/TECH159200
Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.
Followers of this thread may be interested in a new white paper on how to customize SERT. The steps it contains are powerful, though unsupported.
How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)
https://www-secure.symantec.com/connect/articles/how-customize-symantec-endpoint-recovery-tool-3rd-p...
To create a Case OR call Symantec Technical Support, check below:
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!