cancel
Showing results for 
Search instead for 
Did you mean: 

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

PCLAB
Not applicable

I did download v2.0.24 from File Connect using our serial number and it is still asking for a PIN number.

2 REPLIES 2

pete_4u2002
Level 5
Employee Accredited

thats normal at this moment, to getthe PIN you need to contact Symantec Support team.

Mithun_Sanghavi
Level 3
Accredited

Hello,

The expiry is by design. Check this Article:

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

http://www.symantec.com/docs/TECH159200

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)
https://www-secure.symantec.com/connect/articles/how-customize-symantec-endpoint-recovery-tool-3rd-p...

To create a Case OR call Symantec Technical Support, check below:

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!