Im john and i have and use Norton 360 products for many years now.
About 5 days ago, when my Norton 360 product subscription ended , i added a trial version for 1 month Norton 360 online ,same product as i had before (the latest version), because i didnt have enough time to buy a new Norton 360 CD to get the key in order to update my subscription and activate it again for 365 days.
My problem is that 2 days ago i finally bought a Norton 360 cd retail ,and updated my subscription ,but the built in online backup does not work , and it says it cannot connect to the server in order to update my suscription . Every thing else updates perfectly ,antivirus ect.,and it says my product is activated for another 361 days.
Meanwhile i went on the backup site and tried to re initialize the subscription for online backup with the new Cd key , (as the error prompts) , in which did not work with a message that the key is invalid , i also tried the 1 month trial key and saw the same message.
I know i renewed my subscription about 5 days late , but is that reason enough after 4 consecutive years of using this product for it not to allow me to turn online backup back on?
or maybe its because i first renewed with the online free trial verson and before the month ended (3 days later) i just added another retail key for my main account to work and it somehow got confused? I updated the trial version from the desktop with the new Norton 360 cd key bought.
i used the online free trial version only because i wanted to be sure that my files were protected until i could actually buy the cd and input the key to renew my account as i did.
What can i do to fix this now ?
Thank you up front for your time