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Online Backup

Discussion Posts

How can I keep my Encryption Passphrase safe?

To help you keep your Encryption Passphrase safe, we highly recommend you use the free escrow service operated by NCC KeyVault  in partnership with Symantec to safely store your Encryption Passphrase. For more information see Keep your Encryption Pas...

c_bloszinsky by Level 3
Employee Certified
  • 585 Views
  • 0 replies
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How can I remove files that I no longer want backed up?

When you delete a file that you've backed up from a computer on your system, the file is not deleted from our data center.The file remains protected for your retention term, and continues to be counted in your usage statistics.You could find that you...

c_bloszinsky by Level 3
Employee Certified
  • 516 Views
  • 0 replies
  • 0 kudos

Vista Support?

Hello. First of all let me tell you how excited I am that SPN is up and running! I tried installing on a Vista machine only to encounter an error towards the end of the installation process. Then I noticed Vista isn't included in the list of supporte...

RayP by Not applicable
  • 648 Views
  • 3 replies
  • 0 kudos

Service in Europe

Does Symantec have plans or a date for the Protection Network service availability in Europe ? For the moment, trying to register gives an error message.

LORDIng by Not applicable
  • 615 Views
  • 1 replies
  • 0 kudos

Amount of GB and retention history

Hi, please can you confirm the max number of GB I can use for this service? your data sheet has a screenshot showing 250GB, but when I try to sign-up it says "up to 10GB of source data" so it is confusing. Also, your data sheet talks about 7 year ret...

I can't sign up - should it even work already?

Signing Up ends with:An Error Occurred We have encountered a problem while processing the page you requested. Please go back and try again. If you continue to have problems, please contact the customer support.(https://signup.spn.com/error.html?aspxe...

michalma by Level 2
Employee
  • 1103 Views
  • 3 replies
  • 0 kudos