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need answers to the following questions

ecm
Level 3
Partner Accredited

-Does SPN offer a bare metal restore option?

-Can you restore data that was backed up from one server to another?

-Can you restore data from a server that is down to a rebuilt server with the same name/client?

-Can the SPN client backup Exchange or SQL databases?

-Does SPN offer the ability to send media (cd/dvd) with the data to a customer if needed?

 

I have been testing SPN and am happy with it so far, I just need to verify the answers to these questions.

1 REPLY 1

Ted_Migdal
Level 4
Employee Accredited Certified
-Does SPN offer a bare metal restore option?

Short answer is no, we would recommend utilizing a different software such as our Norton Ghost product to achieve this level of functionality.

-Can you restore data that was backed up from one server to another?

Absolutely, as an administrator on the account, you can restore data from any device to any other device on your account.

-Can you restore data from a server that is down to a rebuilt server with the same name/client?

Absolutely, you would first need to mark the old system as a replacement. This can be configured once you login to the portal, click on My Services, then click on the computer name. Once there, select Settings and click on the link "Click here to mark this system for replacement." On your rebuilt server, download the agent as normal, and when you get to the "Confirm Computer" screen, click on the checkbox saying "This will replace another computer." Select your old computer and click Confirm.

-Can the SPN client backup Exchange or SQL databases?

We are diligently working to provide this functionality with our Online Backup agent but have no estimation as to when it will be available. At this time we have some solutions for workarounds that involve performing native backups and then utilizing our agent to "backup the backups." Please let us know if you would like more information on this.

-Does SPN offer the ability to send media (cd/dvd) with the data to a customer if needed?

We are aware of the need for a transfer drive solution for initial backups and possibly for emergency restores. Please understand that this is a high priority project for us, but we currently have no estimation for when this solution will be available to our customers. Please check back with us, or check our forums for news and updates.

Thank you for your questions, if you need any further information or clarification please let us know.
Message Edited by Ted_Migdal on 07-01-2008 12:46 PM