Showing results for 
Search instead for 
Did you mean: 

PGP Whole Disk Encryption -computer will not boot

Not applicable

I have PGP installed on my computer and when I enter my password the screen goes black and the computer will not boot to the next screen


I have used your product for 3 years so it has worked before.  How can I bypass this and get into my computer?  Can I somehow remove PGP and reinstall?

I need to get to work and need help ASAP


Dave Dingle



Not applicable

I think only a domain admin can bypass those steps


Garish Shunker,

Support Admin,

Orentis Ltd,

Paris, France


To add a Domain Administrator restart bypass use the following steps:

  1. On a domain controller, open the Active Directory Users and Computers console. (Start>All Programs>Administrative Tools>Active Directory Users and Computers)
  2. Create a new Global Security Group with the name WDE-ADMIN.
  3. Add the desired domain user account(s) to the WDE-ADMIN group.
  4. On the client system, login with the user account added to the WDE-ADMIN group.
  5. Click Start>Run, type cmd in the text field and click OK. The Windows command prompt screen appears.
  6. Switch to the following directory: C:\Program Files\PGP Corporation\PGP Desktop
  7. At the command prompt, type pgpwde --add-bypass --admin-authorization --disk 0 and pressEnter.

A message displays that the bypass has been successfully completed. You can also verify the bypass user by typing the following at the command prompt: