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What hardware and software do I need to use Symantec Protection Network?

Level 3
Employee Certified

For computers you use to manage your account

You manage your account at Symantec Protection Network through a web browser.
For the computers that you're going to use to manage your account, you can use most Windows, Macintosh or Linux computers,
but only this browser configuration is officially supported:

  • Internet Explorer 6

  • Cookies enabled

  • Javascript enabled

  • SSL enabled

  • Firewall ports 80 and 443 permitted

You also need an e-mail address for receiving reports and alerts

If you are using Symantec Online Storage for Backup Exec

Each Backup Exec media server you are going to install the Protection Agent on must have:

  • Backup Exec 12 installed

  • Intel-based hardware

  • 32-bit versions of Windows 2000 Server with SP4 URP1 or Windows 2003 Server SP1 or later,
    Windows XP SP2 or Windows 2008 (Virtual machines in VMWare are acceptable)

  • 50 MB free for the Protection Agent

NOTE: If you are using a Windows 2003 Server, you cannot log on to Symantec Protection Network if you have the Internet Explorer Enhanced Security
Configuration enabled in Internet Explorer 6.0 unless you add Symantec Protection Network to your Trusted Sites Zone.

Go to A security popup will appear.
Add to the Trusted Sites Zone.
In Internet Explorer, on the Tools menu, select Internet Options.
On the Security tab, select the Trusted Sites web content zone.
Click the Sites button and add to the list of trusted sites.