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Veritas.com
Support

After a OPSC 7.7.3 upgrade the daily the data collections features is disabled

oui_mm
Level 2

‎07-08-2016 03:41 AM

Last month we did an upgrade of opscenter to  Verion  7.7.3 and now after this upgrade we have a small  problem.

Apprrently the data collection features for al our configured master sever is daily disabled  at +- 1h20 AM

And the only things that is not collected are .... "the clients list" 
per Master server" so searching a client is not possible 
(+-8000 clients on 6 Master Servers)

A manual enable is then needed   -> settings ->netbackup  +select Master server + enable data collection tab

but this is working and not working.

I try to find what is happening at  +- 1h AM but ... I have no clue what to check    sad

 - checkt the log files in \Apps\Symantec\OpsCenter\

  • ./server/db/log/server.log
  • ./server/db/log/SybaseCliAdapter_2016_07_07_100452_0.log
  • ./server/export/admin/OpsCenter_master_media_clients_type_08_07_2016_09_00_45_976_AM_32.CSV
  • ./server/export/admin/OpsCenter_SLP_Status_08_07_2016_09_00_19_955_AM_20.CSV
  • ./server/logs/58330-148-218822666-160707-0000000000.log
  • ./server/logs/58330-148-218822666-160707-0000000001.log
  • ./server/logs/58330-18-587854957-160615-0000000000.log
  • ./server/logs/58330-423-218822666-160707-0000000003.log
  • ./server/logs/mail_2016_06_15_125304_0.log
  • ./server/logs/purge-status.log

- check possible 'CHANGED' config file  after the upgrade  -> sam as the last full bck

  • -rw-r--r-- 1 adm_exi942 Domain Users   62 Jun 15 12:45 ./OpsCenter/server/db/CONF/databases.conf
  • -rw-r--r-- 1 adm_exi942 Domain Users   97 Jun 15 12:53 ./OpsCenter/server/config/am.conf
  • -rw-r--r-- 1 adm_exi942 Domain Users  200 Jun 15 13:14 ./OpsCenter/server/config/security.conf
  • -rw-r--r-- 1 adm_exi942 Domain Users  352 Jun 16 00:00 ./OpsCenter/server/config/configfiles.conf
  • -rw-r--r-- 1 adm_exi942 Domain Users  130 Jun 16 00:19 ./OpsCenter/server/config/telemetry.conf
  • -rw-r--r-- 1 adm_exi942 Domain Users  13K Jul  8 10:23 ./OpsCenter/server/authbroker/data/systemprofile/VRTSatlocal.conf

System is not rebooted after the upgrade , and nothing is done on the master servers.

So ....

  1. Somebody experienced the same small problem?
  2. Why  at  1h20 AM this features is disabled and what is responsible for doing this?
  3.   Any suggestion what to check  ?

    see also the 2 attachments

Thanks  wim.depreter@infrabel.be  Brussels 12h30

 

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3 REPLIES 3

watsons
Level 6

‎08-18-2016 10:33 PM

This sounds weird, does it mean you didn't have any data collection of all master servers since upgrade last month??  That's quite a long outage!

Usually after an upgrade, we always restart the services - I believe you had done that, correct?   A system reboot is not required but if you running into low memory or system load issue, that could somehow help. Any reason that you cannot do that?

server.log should be able to tell you if the database is running or not,  and if there is any issue on memory cache usage. Check its last modified date/time.

Those log files may or may not be new, it all depends on their sizes. A new file is created once it exceeds the default file size (usually 51MB).

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oui_mm
Level 2
In response to watsons

‎08-19-2016 04:21 AM

Data collection is working again an permantly ENABLED  ( no clue why).

The only thing is that is not working ( or updated ) is the client list  via the TAB  Monitor-Hosts-Clients. The list is empty and I cannot search for any client  via the GUI.  And strange ...making reports, with any hosts queries, is working fine. 

I'm going to make a ticket because I have not one Troubelshooting document for this 'minor' , but enoying,  problem.

thanks for the response

PS  Netbackup Services are restarted after the upgrade 

Kr\ wim De preter  19aug  1:20 PM Brussels Time

 

 

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ejporter
Level 4
In response to oui_mm

‎08-23-2016 09:56 AM

You might want to look at this article and EEB.  I was having issues that this hopefully will fix:

https://www.veritas.com/support/en_US/article.000115737

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